Manager Customer Service
Resume:
William Swanson
*** * **** ** #***, Vancouver, WA 98660
********@*****.***
OBJECTIVE
To obtain a position where I can maximize my abilities in; management,
accurate analytical skills and data control, attention to detail, program
development, training experience, customer service, so I can continue on a
rising career path.
SUMMARY OF QUALIFICATIONS
Have succeeded in results-oriented, high-energy, hands-on professionally
trained position with a successful string of accomplishments in the freight
industry. Have led the northwest region in revenue recoveries with over
$1,000,000 each in my first two years and maintained a 98% plus accuracy
rating continuously for the last 6 years.
Major strengths include strong analytical and excellent communication
skills, competent, strong team player, attention to detail, dutiful respect
for compliance in a regulated environment, as well as supervisory skills
including training, mentoring, scheduling, and other administrative tasks.
Computer programs and Internet literate used daily. Ability to work,
maintain drive and attain goals without supervision or guidance.
PROFESSIONAL ACCOMPLISHMENTS
Highest recoveries in revenue for entire northwest division starting the
first year in position and continuing through today while maintaining 98%
or higher accuracy for entire time.
Provided daily mentoring and assistance to new inspectors/analysts.
One of ten inspectors placed on con-tent help list out of 135 active BSRs
for mentoring purposes, promoted to position during first year in arena.
Email and phone correspondence with NMFTA officials to help understand and
promote further industry standards. Assessment examples and data collected
and compiled to help clarify and outline certain objectives and legal
ramifications.
Have personally trained the most successful freight inspectors and analysts
in region.
Supervised and maintained quality of inspectors and their corrections
throughout national program by personal assistance and detailed guidance
via email.
Helped develop customer retention through accurate and detailed
explanations of freight analysis and changes to legal documents used for
cost models.
Analyst/inspector/BSR, Conway freight, Portland, OR 2004-current
Customer service rep/CSR, Conway freight, Portland, OR 2004-2004
New business development manager, Kelley's Kids Inc, Portland, OR 2001-2004
Call center manager, Norm Thompson, Beaverton, OR 2003-2004
Assistant manager, Bridge Town Bicycle, Tigard, OR 2000-2001
Shipping receiving/extreme sports manager, Wiredsport.com, Gresham, OR 1998-
2000
Personal trainer, 24HR fitness/World Gym, Vancouver, WA 1997-2000
Shop manager, Bridgetown Bicycles, Portland, OR 1996-1998
Shipping and receiving assistant manager-inventory control, The Bon Marche,
Bozeman, MT 1995-1996
EDUCATION
Bachelors Degree, Bozeman, MT
NMFTA certified inspector and analyst
Ace and 24HR fitness certified personal trainer
Apex certified nutritional consultant
Wellness program co-developer MSU
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