Manager Engineer

E RROL A NGUS

** ************ ***** ~ Sussex, New Jersey 07461

914-***-**** *******@*****.***

QUALIFICATIONS

Quality Assurance Manager ~ Automation and Performance Architect ~ Team Lead

Solution-focused Software QA Manager with a record of success leading software development

lifecycle (SDLC) and automation/manual methodology to improve QA processes, testing, and

application validation. Effective leader with strong experience managing teams, training,

collaborative work environments, and cross-functional partnerships at HP, Priceline.com, and

RCI. Proven ability to develop and recommend new quality improvements, processes and

systems – designed and implemented Smart Batch Script (SBS). Well versed in performance and

stress testing using Mercury LoadRunner 9.1. Tenacious approach to completing complex

projects with accurate results. Expertise in strategic and tactical planning based on military

background (USN).

TECHNICAL SKILLS

Operating Systems: Windows 2000/NT/95/3.1, Familiar with UNIX

DBMS: Oracle, MySQL, MS SQL Server

Testing Tools: QuickTest Pro 6.0 and above, WinRunner, Test Director, LoadRunner, Astra Site

Test, Astra Site Manager, E-TestSuite, Quality Center

Software: PVCS, PowerBuilder, Visual Basic, MS Office, Lotus Notes, MS Project

Languages: C, SQL, Pascal, Basic, VB, VB script, TSL

EDUCATION

FAIRLEIGH DICKINSON UNIVERSITY (FDU)

Master Degree in Admin Science

Bachelor of Arts in Management Information System (MIS)

CITY COLLEGE OF NEW YORK (CCNY)

Bachelor of Science in Computer Science, Minor: Creative Writing

CERTIFICATIONS AFFILIATIONS

&

CPS Certified in Mercury Interactive Testsuite 5.0, upgraded to Test Suite 7.0

Project Management Institute (PMI), Member (2007-Present)

PROFESSIONAL EXPERIENCE

DEPARTMENT OF EDUCATION – Performance Test Architect & Automation Lead 2009-Present

Develop methodologies for performance testing, wrote test plans and formalized template.

•

Mentor and coach teams, helping to isolate code problems and analyze automation framework.

•

Partner with business teams to produce SLAs and secure approval by DIIT leaders.

•

Quality Center Administrator, installed and wrote custom code in the workflow

•

Developed test methodology for section 508 for disabled DOE users

•

Wrote initial draft of performance strategy plan currently being implemented and automation strategy

•

plan to migrate from manual to automated testing.

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PROFESSIONAL EXPERIENCE

(Continued)

RCI – Performance Test Architect & Lead 2007-2009

Manage automation and QA teams to integrate tools and maximize effectiveness of automation.

•

Develop methodologies for performance testing, wrote test plans and formalized template.

•

Conduct independent testing of the company’s website by developing and implementing Dynamic

•

Scripting Methodology.

Mentor and coach teams, helping to isolate code problems and analyze automation framework.

•

Partner with business teams to produce SLAs and secure approval by IT leaders.

•

Increased page views during first day after launch 300%, business 40%, and users 30% by playing

•

integral role in launching ERCP 2.0 into production.

Spearheaded efforts to identify and isolate major performance issues during testing.

•

Implemented solutions before product launch.

•

Wrote initial draft of performance strategy plan currently being implemented and automation strategy

•

plan to migrate from manual to automated testing.

HP FINANCIAL SERVICES – Performance & Regression Test Lead 2004-2007

Directed worldwide testing, overseeing a global team of 10 to 20 employees for each project;

•

coordinated testing efforts across time zones.

Ran performance and automation testing from start to finish, including project scope, prioritization,

•

scheduling, status reporting, strategy documentation, automation standards, technical specifications,

coding, and scripting.

Created test plan, executed test cases for applications during SDLC and isolated performance issues

•

in the test and production environments; led defect management process and UAL testing metrics.

Facilitated team development to optimize employee skills and abilities to deliver quality results.

•

Helped drive future IT plans and business direction.

•

GEDA SERVICES – Senior Practice Consultant, BMW NA, Automation Lead 2002-2003

• Helped develop BMW Overseas Online Ordering System under tight deadlines; completed user

acceptance testing.

• Created and launched new automation methodology and QA process documentation that allowed for

application changes with minimal rescripting.

• Used QuickTest Pro to develop back-end/front-end tests for application, front-end round trip scripts

to test applications, and generic actions for reuse across applications.

• Wrote customized code integrating with ActiveX controls.

• Developed and updated program to import test requirements, test cases and test data using VB.

• Moved data from MS Excel spreadsheets into MySQL database and from MySQL database into

TestDirector via the TDapi/OTA.

WEBMD – Automation Lead 2002

• Led performance testing for company’s switch from UNIX to MS Content Management System

applications and servers.

• Devised test plan and scenarios; conducted manual testing of co-branded sites.

• Managed performance test team with Microsoft consultants in solving pre-launch and post-launch

performance issues; isolated code problems, optimized code, and developed solutions.

• Created LoadRunner scripts for performance testing, implemented automation of functional test

scripts and coordinated external performance testing with Mercury Interactive.

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PROFESSIONAL EXPERIENCE

(Continued)

DATAJUMP/EBS – QA Lead 2000-2001

• Hired, built, and trained QA teams for clients; worked with clients to solve integration problems

between AUT and automated tool.

• Developed strategy for optimizing existing test scripts, functions for netting test synchronizing

multiple banks, and automated test scripts for testing FXNET application.

• Integrated script with Smart Batch Script (SBS) to reduce testing time and increase test reliability.

• Wrote business proposals and business plans for new company ventures.

• Evaluated IP Spoofing for test Brokernet performance with LoadRunner 7.0.

• Designed and implemented Smart Batch Script (SBS) that controlled testing environment and handled

errors from AUT, test tool, and network.

DATAJUMP/BISYS – Project Lead 2000

• Created project analysis proposals, led project analysis, re-engineered functional requirements and

designed documents; documented e-commerce system for Bisys Education Systems.

DATAJUMP/MEDICAL BILLING RESOURCES (MBR) – Project Manager & QA Manager 2000

• Oversaw four employees in the development of GUI design in partnership with the client.

• Optimized and integrated GUI screens and database.

• Designed and implemented QA program for testing MBR application.

• Created SDLC with SCM processes and tools, wrote test plans/scripts, and templates.

PRICELINE.COM – QA Lead 1999-2000

• Documented and implemented QA program for testing WebHouse application; implemented SDLC,

automation tools, testing plans, and test cases/scripts.

• Built eight-member QA team and led regression, functional, and performance testing.

• Tested and ensured delivery of Paylinx Credit Card Authorization software, PowerPath for faster

shopping, Tokens conversion, DB Split for scalability, and Regionalization for worldwide expansion.

DATAJUMP/GREENWAY MEDICAL TECHNOLOGIES – QA Manager 1999

• Led QA program for testing CORSAIR application; established SDLC, selected automation tools and

testing, wrote test plans, and created SDLC templates.

• Built team of five QA team members.

• Handled regression and functional testing using TestSuite 6.0 (WinRunner, TestDirector) and

performance testing using LoadRunner 6.0.

DMR CONSULTING GROUP – Senior QA Analyst 1998-1999

• Performed test automation processing, developed SDLC and SCM solutions, and conducted gap

analysis using DMR SWAT methodology for clients.

• Selected and interviewed candidates to manage test automation techniques assessments.

MERRILL LYNCH/DMR – Consultant 1999

• Directed 10 consultants to evaluate SDLC, assess automation capabilities, implement automated

processes for regression testing, and devise configuration management controls.

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PROFESSIONAL EXPERIENCE

(Continued)

INDUS CONSULTANCY SERVICES – Senior QA Analyst 1997-1998

• Oversaw testing and development; created automated test suites using WinRunner and Test Director

and client applications; trained consultants in QA process.

TIME, INC. – Automation Engineer 1998

• Enabled WinRunner to operate with PowerBuilder features by creating compatibility capabilities,

solutions, tools, testing environment, and documentation.

• Redesigned WinRunner OCX Property Viewer.

LIPTON – Automation Engineer 1998

• Designed Y2K test plan for 72 applications, converted manual test process to automated process, and

created infrastructure for testing.

NEW YORK LIFE – Automation Engineer 1997

• Led development of methodology, project proposal, test plans, and test cases for NYLAPPS project.

• Trained team and monitored use of WinRunner.

• Programmed and updated automation scripts; documented the automation process.

Previous experience: Automation Engineer, TPG Financial Services; Automation Engineer, Advanta

Business Corp; Cable Splicing Technician, Nynex/Bell Atlantic; United States Navy (USN 8 years)

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