Customer Service Operator

Karen S. Booth

*** ******* ******* ****

Gastonia, NC 28052-9164

704-***-**** (cell)

**********@*****.***

EDUCATION

AAS in Computer Science, Gaston Community College, Dallas, NC, 1978

SUMMARYOF QUALIFICATIONS

A results driven, goal oriented professional with over 20 years combined experience in office and

data processing, and customer service.

PROFESSIONAL EXPERIENCE

United Parcel Service (UPS) 1999-present

International company specializing in the delivery of packages

Office Management Supervisor (OMS) 2006-present

Assign unscheduled pick-ups.

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Call on all messages and concerns about pick-ups and deliveries submitted to our center.

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Notify drivers of packages needing additional information for delivery or pick-up.

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Submit payroll information for drivers and clerks for center.

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Responsible for packages worth $5000 or more.

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Collate nightly information for upper management daily reports.

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Clerk 2004-2006

Answer telephone and direct calls.

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Communicate with customers in regard to tracking packages or address corrections.

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Communicate with drivers regarding special pick-ups or special delivery instructions.

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Process and do follow-up on reports dealing with package deliveries, address corrections,

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and tracking packages.

Audit hazardous material packages

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International package auditor 1999-2004

• Check packages for proper documentation required by different countries.

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ROYAL & SUNALLIANCE, Charlotte, NC 1986-2003

International insurance company specializing in property & casualty coverage.

Rater 2001-2003

Processed information received from various branches resulting with an insurance policy

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for the underwriters to quote to customers.

Back-up switchboard operator.

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Filed medical claim information.

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Coding/Data Entry Tech 1996-2001

• Processed manual coded information.

• Investigated and corrected all coding errors.

• Assisted new manual coders resulting in lower percentage of errors.

• Designed & produced monthly reports for supervisors

• Assisted in maintaining files.

• Developed manual to process and correct errors for manual coding.

• Lead classes in manual coding.

Runoff Clerk 1994-1996

• Assisted in completing claims on expired policies.

• Processed renewal of surety bonds.

• Investigated all returned mail on surety bonds.

• Maintained all surety bond files.

Claims 1990-1994

Processed all domestic claims within 24 hours.

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Communicated with branches to acquire missing information on claims.

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Produced monthly & quarterly claim reports.

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Computer Operator 1988-1990

• Processed required jobs to print reports.

Tape Librarian 1986-1988

• Checked assigned jobs for abnormal endings.

• Cataloged/uncataloged tapes.

• Selected tapes for offsite storage.

• Gathered tapes to process scheduled jobs.

YALE SECURITIES, Monroe, NC 1984-1986

National company specializing in security products.

Computer Operator

• Processed information received from headquarters and branches.

• Printed reports as assigned.

• Transmitted information offsite.

• Used different types of peripheral equipment.

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