Engineer Support
Resume:
Kenneth C. Pratt
Springfield, IL 62704
abi079@r.postjobfree.com
TECHNICAL EXPERIENCE:
Operating Systems: Windows NT 3.51, 4.0, 2000, 2003, 2008, Windows XP,
Vista, 7, VPN, UNIX, AIX, Linux, Exchange 2003/2007,
Terminal Server, Novell networking and services.
Application Tools: Microsoft Office XP / 2003 /2007, Install Shield,
Ghost, ZEN, Norton corporate Antivirus,Symantec
BackupExec 11.5, Pc Anywhere, Partition Magic 4.-8.0,
Lotus Notes 4,5,6.5.1, Adobe Acrobat, Novell
Client, Novell GroupWise, Microsoft FrontPage,
Macafee and Norton Antivirus, SMS, VMware
virtualization and clustering.
Hardware: Apple, Cisco, Compaq, Dell, Hewlett-Packard,
Linksys, 3COM, IBM PC's, IBM, Netgear.
Protocols: TCP/IP, AppleTalk, FTP, all standard protocols.
Databases: dBase, Microsoft Access, Oracle for tracking and
reporting,
Other: Microsoft Domain Name Servers, DHCP, DNS,
WINS. Cisco, Novell and Microsoft
Firewalls, Microsoft Proxy Server,
Novell Groupwise,
Netscape, Microsoft and VMware
virtual server, Avaya
phone systems.
Professional experience
CCB Credit Services, Springfield, IL
December 2008-
? Network Administrator with principal duties of server and Active
Directory administration, company-wide backups, server and company
security, systems virtualization, and Avaya phone system administration. In
charge of help desk and desktop support services.
Union Iron Works, Decatur, IL
Feburary 2008-November2008
? IT Administrator in charge of all computer related services. Win2K3/2K8
servers.
Responsible for all departmental purchasing, upgrades, desktop support,
WAN\LAN,
Email (Exchange), security, backup, timecards (Kronos), company inventory
&purchasing system (Made2Manage), and interactions with the parent company
(AGGrowth).
ILMO Products, Jacksonville, IL May 2005 - January 2008
? Network Administrator in charge of mixed WIN2003/Unix WAN. Exchange,
Citrix, SQL, and BackupExec servers. Upgraded network from Windows NT to
Windows 2003 servers. Configured several machines as virtual servers.
Configured Cisco routers in a Wan/VOIP environment. In charge of upgrade of
financial/inventory system from legacy UNIX system to Windows/SQL system.
Built and supported virtual servers and an Exchange cluster. Active
directory configuration and support for company's domain.
Networking Consultant November 2004-May 2005
? Freelance contractor on numerous short-term projects.
6/04 - 11/04 Hagerman & Company, Inc., Mt. Zion, IL
( Senior Systems engineer supporting WIN2003 network, Microsoft Exchange
2003, anti-virus and other security software, and CAD/CAM and CRM apps.
( Installation and support of clients' networks, software, and PC's.
Horace Mann Insurance, Springfield, IL August 2003 -
October 2004
( Senior Systems Engineer
( Involved with projects to audit and improve network security and anti-
virus protection in a mixed WIN2K/Novell/mainframe environment.
( Configuration of DNS, DHCP, and SQL servers.
( Configuration of HP blade servers as domain controllers.
Novanis, Springfield, IL March 2000 - October
2002
( Senior LAN Tech at Illinois Department of Human Services.
( Top-level tech support in a large Novell 5.1 environment. Support of
NDS.
( Supervision of help desk and field service personnel.
( Configuration and support of Windows NT/WIN2000 and Novell 5.1/6
servers.
( Created desktop application deployment packages for Novell networks
using Zenworks.
( Extensive experience with maintaining SQL databases and
implementing/supporting data exchange between Microsoft, Novell, and
mainframe environments.
( Design and implementation of backup system for 250+ networked servers.
( Support of Microsoft and Corel office suites.
( Configuration of domain controllers and DHCP/DNS/WINS servers.
Getronics/Wang, Springfield, IL August 1999 -
December 1999
( Senior Systems Engineer.
( Participated in installation and troubleshooting of a new Windows
NT/WIN2000 network for a state agency.
( Configured domain controllers and mail servers.
( Administered Microsoft Exchange and Arcserve backup.
( Configured multiple VPN's.
( Supervised network performance utilizing HP Openview, Unicenter TNG,
and CA Arcserve software. ( Wrote extensive network documentation.
Novanis, Springfield, IL April 1997 - July
1999
( Systems Engineer for a very large Windows NT network: Illinois Power,
Decatur.
( Server manager, project leader, desktop support.
( Support of servers running Lotus Notes, client/server apps, Oracle and
Microsoft SQL databases, and domain controllers.
( Primary support person for Central Dispatch operation.
( Responsible for numerous software and hardware upgrades.
( Support for Lotus Notes, Attachmate, Cisco routers and firewalls,
Seagate backup, and Microsoft Office.
( Testing/troubleshooting of apps developed in-house.
( Performed network migrations from Novell to Windows NT.
Sirs/Mandarin, Champlain, NY November 1996 - April
1997
( Customer support technician.
( Technical support of company's software products. Over-the-phone
customer support.
RAM Mobile Data/Bellsouth Wireless, Woodbridge, NJ September 1992 -
October 1996
( Member of PC/LAN support team.
( Duties included assisting with Novell and CC:Mail administration,
hardware and software support, and purchasing.
( Responsible for designing and installing Novell networks for branch
offices: ascertaining all hardware and software requirements, producing
wiring schematics, and supervising installation.
( Involved with interfacing Novell LAN with VAX and Unix networks.
Professional Certifications
MCSE Windows 2000
CNE Certified Novell Netware Engineer.
MCSE + I, MCT Certified as Microsoft Systems Engineer (Windows NT) plus
Internet, and Microsoft Trainer.
Education
9/85 - 5/86 Cittone Institute, Edison NJ
Certificate in computer science. Awards and activities include: President's
List, officer DPMA, group project leader, and Software Engineering Award
for top academic honors.
9/68 - 6/72 University of Miami, Coral Gables, FL
BA in Music (Cum Laude).
Experience Summary
Expert in all phases of Wintel networking: Windows NT, WIN2000, WIN2003,
Windows XP, as well as Novell Netware.
Extensive experience as top-level support of mixed
Microsoft/Novell/mainframe environments.
Have configured and maintained multiple network servers: Windows NT, WIN2K,
WIN2003, and Novell.
Familiar with major network protocols: TCP/IP, IPX/SPX, FTP, etc., as well
as configuration of DHCP, DNS, VPN, and WINS services.
In-depth knowledge of anti-virus protection, firewalls, and network
security.
Expert in backup procedures (Veritas, Arcserve) for large networks.
Top-level support of both Microsoft and Novell networks, including creating
and managing users with all levels of security, managing file access and
auditing for large networks, and configuring and maintaining
interoperability between Microsoft and Novell networks.
Long experience in desktop support: Windows 3.1 through XP as both
Microsoft and Novell network clients.
In-depth working knowledge of both Microsoft Active Directory and Novell
Directory Services.
Extensive hands-on experience configuring and installing network hardware:
routers, hubs, switches, etc.
Administration of most common email systems: Microsoft Exchange (up to ver.
2003), Groupwise, Lotus Notes, and many others.
Experience with desktop application deployment, both Microsoft and Novell
Zenworks, as well as Ghost imaging.
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