Customer Service Sales

Bonnie Spikes

*** ******* ***** ******* **** VA *3606

757-***-**** or ************@*****.***

Objective

Seeking a position with a progressive company that will utilize my skills.

I believe my greatest assets are my memorization skills, ability to

multitask and posses a mind set that recognizes the importance of the

customers.

Experience

2008-Present Bttw Warranty Newport News VA

Customer Service

Contact customers and find a technician in their zip code area to service

the machine

Follow machine into shop and back to customer

Close all claims within fifteen days

Verify and enter invoices

2005-2008 Leonard Roofing Co. Hampton VA

Customer Relations & Sales

Estimate homes for repair or a new roof

Sales related objectives

Responsible for supervising jobs

Accounts Payable and Receivable

Answer multi phone lines

Experience with Government Contracting.

Experience in AIA, change orders, submittals

Verify invoices and enter invoices

Payroll

Reason for leaving: Owner retired

2004-2005 Bowditch Ford Newport News, Va.

Customer Relations

Answer multi phone lines

Data entry using excel

Contact all customers for service sales and complete a survey used to

determine

presidential award

Contact customers who purchased a vehicle to schedule first maintenance

appointments within three months from purchase date

Verify DMV info and enter information

Reason for leaving: In need of more income

1998-2001 Leonard Roofing Co. Hampton, VA.

Secretary

Accounts payable

Accounts receivable

Payroll

Prepared 1041 Quarterly deposits

General office duties

Run errands

invoicing

1998-2000 Sunshine Cleaning Service Hampton, VA.

Self Employed

Started a successful new construction and residential cleaning

company

Accumulated new clients

Controlled advertising strategy

Customer Service

1995-1996 Grate Steak Hampton VA

Bartending and Waitress

Customer Service

1995- Georges Restaurant Poquoson VA

Bartender- Waitress

Customer Service

1993-1994- Burlington Coat Factory

Customer Service and Sales

Education

Axia College - Feb 2010- Present

Seeking my AA Business Degree focusing on Hospitality, and moving to a BA

in Business focusing on Human Resource

1989-1993 Bethel High School Hampton, Va.

General studies

Business Law

Fashion Merchandise, Retail

Computer Experience

Microsoft Word 2007

Excel

Word Perfect

Peachtree

Power Point

Summary: Self Starting achiever with the ability to deal tactfully and

effectively with a wide range of people. Able to coordinate and communicate

well with management at all levels and presents an excellent image of the

company and its services to customers.

References

References are available on request.

757-***-**** ************@*****.***

Bonnie Spikes

Contact this candidate