Business Analysis, P&C Insurance

KAMLESH DHAVALE

*******@*****.***;

Cell Phone (91-808-***-****

Summary

Extensive experience in requirement elicitation, client expectation management

and requirement delivery and quality management

Exposure to Indian and US P&C insurance practices.

Exposure to setting up BA practices and BA CoE.

Experience on various off-the-shelf and client-proprietary Policy Administration

and Billing systems.

Experience of handling geographically and technologically diverse teams of BAs,

testers and developers.

Educational and Insurance Qualifications

Master of Business Administration – Devi Ahilya Vishwa Vidyalaya,

Indore in 1999.

Bachelor of Commerce – Devi Ahilya Vishwa Vidyalaya, Indore in 1991.

Licentiate of the Insurance Institute of India in 2002.

AINS Program (Certificate in Insurance) in 20 03 and

CPCU 510, 520, 560 from AICPCU

a. 510 – Foundations of Risk Management, Insurance and

Professionalism

b. 520 – Insurance Operations, Regulation and Statutory Accounting

c. 560 – Financial Markets

Work Details

February 2014 – Till Date, CSC India Pvt. Ltd.

Role Senior Business Analyst

Responsibilities Leading a team of Business Analysts and QAs on one of CSC’ s

proprietary products – the Product Accelerator. This is a project to

include various P&C lines of business such as Personal Auto, Home

Owner’s, Farm Owner’s, Commercial Crime etc. in the base offerings

for PA.

Work Location Indore, India.

October 2009 – August 2013, Accenture Services Pvt. Ltd.

Role Associate Manager

Led a team of Business Analysts for one of the largest US P&C

Responsibilities

insurer for the transformation of their Personal Insurance

(Personal Auto) Policy Admin application and their Agency Portal

for the Bond (Surety, ERISA) line of business. Worked on different

client-proprietary Policy Admin systems for these LOBs.

Led the functional testing aspect of a Lat -Am – India joint

development initiative for a major Lat -Am P&C implementation

involving 6 South American countries.

Reviewed the functional design documents prepared by the Lat-Am

team and suggested improvements.

Led the Business Analyst team and helped them on requirement

gathering from off-shore for a major US and Canadian Life insurer.

Explaining the requirements and their significance to the BA Team

so that they can be better productive in the project.

Reviewing the Business Requirements Documents created by the

Work Location Chennai, Bangalore and Pune, India. Hartford, CT, USA.

October 2007 – October 2009, BSS Software Services

Role Senior Business Analyst / Project Lead

Setting up the processes to handle off -shoring of the client's

Responsibilities

production support tickets and enhancements to their billing

system.

Creating the process flows and getting sign-off from the client on

the detailed process for the off-shore team.

Ensuring accurate solution and implementation of the solutions.

Leading 3 different teams of developers and directing them in

solutions for change requests and fixes.

Reviewing test cases, guiding the team and ensuring quality

delivery by assisting in testing.

Work Location Chennai, India. Went to the US for meeting the client and setting up

the off-shoring processes and kick-starting the knowledge transition

process.

September 2003 – September 2007, CSC India Pvt. Ltd.

Responsibilities Worked on the following sub-systems of CSC's Exceed

BILLING

Understanding a n d a n a l y z i n g the business requirements of

various insurance companies for all Personal Lines business.

Participating in deciding whether the requirements qualify to be

included in the base Billing product.

Helping the offshore development team by analyzing the

requirements and functionally testing the product, thereby

ensuring quality of deliverables for the newer releases of the Billing

system.

Integration Testing and ensure quality delivery.

Worked on Policy Cancellation Due to Non-Payment, Scheduling,

EFT, Unidentified Cash, Agency Billing, Account and Single Policy

Billing etc.

POLICY ADMINISTRATION

Worked on the third party reports (Claims History Report, Motor

Vehicle Reports) component of Policy Admin.

Participated in the delivery of Personal Auto, Home Owners’,

Mobile Home and Dwelling Fire LOBs for Exceed Policy

Administration.

Worked on requirement analysis, business specification

preparation and testing of New Business, Attended and

Unattended Renewals, Cancel/Rewrite, Out of Sequence

Endorsements and As Of Date Inquiry of policy.

CLIENT MANAGEMENT

Worked for the base product as well as for client projects like The

Hartford, GEICO etc.

Worked on Client Merge (immediate and batch), Client Delete,

Address Validation, Telephone Area Code Validation, Email

Address Validation, Account Clients concept etc.

Work Location India. Was in the US twice – once to learn about the report ordering

process and once to learn about the Agency Billing practices.

February 1991 – August 2003 – National Insurance Company Limited

Responsibilities Underwriting

Supervising the day-to-day working of the Underwriting department

– scrutiny and acceptance of proposals for new insurance policies,

policy servicing including amendments/endorsements,

cancellations, refunds, reinstatements.

Handled both Personal Lines (Motor, House Holder's, Fire, Personal

Accident, Overseas and Domestic Mediclaim etc) and Commercial

Lines (Commercial Fire, Commercial Motor, Shopkeeper's, Group

Mediclaim, Inland and Overseas Marine, Burglary, Professional

Indemnity etc)

Motor Third Party Claims

Completely overhauled the Motor Third Party claim handling of the

office by computerizing various forms and letters along with end -of-

the-year lists of outstanding claims.

Information Technology

Handled end-to-end implementation of Genisys – right from

supervising the allocation of space in the various branch offices to

installation of network cables, server set -up, client set-up, network

set-up, trial runs and end-user training.

Supervised the change from manual method of working in various

offices of National Insurance to computerized Underwriting and

Accounts.

Work Location Gwalior and Indore. Supervised the IT installation and operation of at

least 10 offices in both the places.

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