Customer Service Management

James R. Seger

***** ****** ******* *****

Seminole, FL 33772

Home# 727-***-****

Cell# 727-***-****

Objective:

Seeking a rewarding and challenging position in an environment where my extensive

practical and analytical experience and knowledge will be fully utilized.

Career Profile:

• Thirty continuous years of facility maintenance, trades, and management

experience,

• Extensive supervisory experience in all aspects of facility maintenance operations,

including facility corrective and preventive maintenance,

• Demonstrates effective management of resources, budget, and labor,

• Committed to project completion within budget constraints, and on schedule,

• Consistently demonstrates flexibility, honesty, organizational, time management,

and critical thinking skills,

• Maintains collaborative rapport with all stakeholders,

• Proficient computer abilities, excellent customer service skills; detail oriented.

Employment History:

American University

3201 New Mexico Ave.

NW Washington, DC 20016

October 2006- July 2010

Title: Operations Manager

• Oversight of property Management Company hired to manage one-half million

square feet of office and retail space.

• Oversight of six investment properties owned and leased by the University.

• Property management of six retail shops located on the main campus.

• Oversight of on and off-campus dining facilities; including operations of kitchen

equipment and labor resources.

• Indirect supervision of 15 employees providing support services to the University.

• Responsible for all kitchen equipment inventory, replacement, and service

contracts.

• Managed various construction projects from start to finish, including the

development of scopes of work, selecting contractors, bid process, and project

completion punch out.

• Managed the leasing of space on 420 foot self-supporting transmitting tower to

various communication companies.

Title: Zone Supervisor, Physical Plant Operations, American University

September 2001- October 2006

• Provided over site of approximately 10 – 15 University employees and

contractors who provided a variety of services.

• Managed a $500,000 annual budget for corrective and P.M. work load.

• Inspected, defined, and prioritized work for a diverse staff.

• Ensured availability of resources to accomplish work.

• Monitored progress and quality of work to meet. accepted standards and

contract deliverables

• Continuously worked with customers to assure satisfaction.

• Reviewed plans and specifications for projects in development.

• Ensured compliance with all applicable regulations and standards, including

OSHA, ADA, fire, municipal and Federal requirements.

• Submitted recommendations and provided consultation for projects to assure

compliance with University standards.

• Participated in new staff selection.

• Developed staff training, coaching, and annual performance reviews for

salary increases (PMP’s, IDP’s).

• Utilized computerized maintenance management system for workforce

management and scheduling.

• Monitored and worked closely with University catering company, Bon

Appetit .

• Monitored the repair and maintenance of the University’s kitchen equipment .

Title: Carpenter, Arlington County Government

Arlington, Virginia

1994 – 2001

• Team and function leader for a variety of municipal projects; estimated cost of

work to be done, defined the requirements and specifications, and planned the

project.

• Coordinated project resources, which included government and contractor staff.

• Personal contributor; able to perform all work involved.

• Thorough knowledge of all related materials, including sheetrock, plaster,

paneling, specification lumber, masonry, marble and granite, and wall coverings.

• Thorough knowledge of methods, techniques, and tools to accomplish any

carpentry task.

• Conducted preventive maintenance inspections, and identified necessary repairs.

• Directed, monitored and assured quality of contractor work.

• Acted as liaison between contractors and clients to ensure optimal customer

satisfaction.

Title: Carpenter, Self Employed

Brandywine, Maryland

1991 - 1994

• Performed estimates and provided bids for a variety of residential home

improvement and new construction projects.

• Developed plans for construction based on client needs and expectations.

• Delivered optimal quality work, which included labor, materials, and permits

necessary to complete project on-time and within budgetary constraints.

Title: Millwright, Giant Food Company

Landover, Maryland

1984 - 1991

• Employed by Giant Food as a service technician; provided corrective and PM

service to thirty-five stores.

• Collaborated with store managers to meet expectations for service needs.

• Ensured continuous inventory of materials and parts to provide services.

• Communicated with dispatchers for daily schedule of service calls.

• Perform emergency service calls to all 150 stores as needed.

Title: Plant Supervisor, Buffalo Sand and Gravel Company

LaPlata, Maryland

1982 - 1984

• Provided oversight of daily operations for a sand and gravel plant that produced

washed sand and gravel from raw materials mined on site.

• Managed 2-3 man crews operating 20 hours per day at facility.

• Maintained all parts and supplies necessary to keep operations up and running.

• Inspected all equipment on regular basis.

• Scheduled all major repairs for winter months when operations were cancelled by

severe weather conditions.

Education/Training

1976 graduate of Frederick Douglass High School, Upper Marlboro, Maryland.

Attended RS Means PM seminar on several occasions.

Currently up to date with University OSHA requirements.

Attended all required training seminars while employed with American University.

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