Customer Service Manager
Resume:
Jennifer M. Watson
Palm Harbor, FL 34684
******@*****.***
SUMMARY OF QUALIFICATIONS
High energy and intensely motivated individual with an ambition to succeed
in a professional full-time position that will allow the opportunity to
enhance hands on experience and knowledge.
HIGHLIGHT OF SKILLS
. Skilled in MS Office (Word, Excel, Outlook & PowerPoint),Thor & Campus
Vue Software
. Choice Advantage, Choice Central, Onity Systems, Sun Java, Survey
Monkey, & ITC Delta Com Systems
. Efficient with Tellermate
. Extensive General Office Administration skills including: operating
multi-phone lines, printing, copying, accurate faxing, filing,
ordering office supplies, scheduling and light payroll duties.
. Intermediate QuickBooks User
. Speedy but Accurate Typing Abilities
. Excellent Interpersonal and Customer Service Skills
EMPLOYMENT HISTORY
ULTIMATE MEDICAL ACADEMY, TAMPA CAMPUS 06/2009
- Present
Administrative Assistant to Regional Director of Career Services
. All administrative duties, Filing, Office Supply Orders
. Data Entry/System updating, Employment and Enrollment verifications
. Survey analysis, assisting with meeting auditing and accreditation
numbers and standards
. Assist Graduates with acquiring Department of Health certifications
and staff with supporting documentation
. Expense reporting
FASTTRAIN, CLEARWATER CAMPUS 01/2009
- 6/2009
Office Manager
. Enter grades and attendance, answer phones, schedule appointments,
order office supplies, file documents, send faxes and emails, and
performing any special requests from management
. Administer Prometric examination for local candidates and assist with
student services issues
. Assist corporate payroll with employee timecard usage at the local
level
SUBURBAN EXTENDED STAY
2008 - 2009
Assistant General Manager/ Property Manager
. Lived on property while handling the following duties
o Administrative duties, payroll, accounts payable/ receivable,
scheduling, interviewing and training, cash handling, customer
service, daily housekeeping assignments, direct billing accounts
and maintaining Folios
o Onsite tours
o General site maintenance
PINELLAS FEDERAL CREDIT UNIONS
2007 - 2008
Member Service Representative
. Responsible for loans, new accounts, resolving member service issues,
teller duties, cash handling
. Complied and obtained knowledge in state and federal laws that
pertained to money service businesses
AMSCOT FINANCIAL 2006 -
2007
CO- Leader
. Cash handling, account monitoring, customer service, office
maintenance, collections
. Complied and obtained knowledge in state and federal laws regarding
money service businesses
. All administrative duties; Filing, faxing, copying, spreadsheets,
branch logs and daily numbers
CVS PHARMACY 2005 -
2006
Shift Supervisor
. General office duties, customer service, merchandise stock,
cashiering, store orders and delegating
DOLLAR TREE 2003,
2004-2005
Cashier
. Cash handling, merchandising, display set up, front and facing,
stocking and customer service
Jennifer M. Watson
Page 2
VOLUNTEER ACTIVITY
Volunteered with the following organizations:
. Otsego County Animal Shelter
. R.S.V.P volunteer program
. Art Council Program
. Orlando Science Center
EDUCATION
. HS Graduate, Gaylord Community School
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