Quality Assurance Engineer
Resume:
HELEN WIENER
Morris Plains, New Jersey
07950
E-mail: *****@******.***
SUMMARY:
Quality assurance engineer and writer/editor with over fifteen years
experience with extensive, diverse, relevant experience in software quality
assurance and technical documentation. Created, developed, maintained, and
executed comprehensive test plans and strategies based on a solid
understanding of the total software development life cycle (SDLC).
Demonstrated ability to work within a deadline and multi-task within a
dynamic organization as a hands-on, methodical, detail-oriented person with
a logical approach to problem solving, positive interpersonal skills, and
strong customer acumen. Background includes Quality Assurance Test
Engineer at Intel Corporation, Schering Plough, and as a Department of
Defense contractor. My background is complemented as a PhD candidate at
the University of Chicago on a full National Defense Education Act Title IV
fellowship.
WORK EXPERIENCE:
Contract Positions (Last contract ended-November 2009)
---Department of Defense-Picatinny Arsenal for American Systems: contract
ended November 1, 2009. Technical writer: wrote and edited secret
reports, patents and research proposals for improvised explosive devices
(IED), armor development, patents, etc. I have active secret clearance.
---Schering Plough- Test Engineer: tested web-based software.
WHI Solutions (April 2008 - September 2008).
Quality Assurance Engineer
---Tested an eCommerce web-based retail software application.
---Wrote MySQL database queries.
---Wrote defect tracking summaries using bug-tracking software.
---Provided technical support to end users.
BioArray Solutions, Ltd. (November 2006 - December 2007).
Quality Assurance Engineer
---Tested the techniques used in chemistries for the synthesis and
modification of libraries of color-encoded beads displaying DNA and protein
capture probes.
---Test engineer for function, integration, system, performance, and
regression testing.
---Developed and executed test plans and test cases based on business
requirements.
---Tracked quality assurance metrics.
---Developed testing approach throughout the entire software development
life cycle (SDLC) utilizing the Waterfall method.
---Created quality assurance project schedules.
---Identified project risks and made recommendations to minimize risk.
---Wrote end-user technical documentation including training manuals,
installation guides, and release notes.
Intel Corporation (1998 - 2006).
Quality Assurance Engineer
Started as a consultant with Dialogic Corporation before it was sold to
Intel and was asked to continue as an employee for Intel.
---Developed test cases and test plans based on Technical Specifications
and Business Requirements documents.
---Project manager and coordinator, including identifying tasks, key
dependencies, milestones, critical path items, and deliveries.
---Developed and executed regression-based testing for bug fixes and system
updates using Continuus and ClearQuest software for discrepancy reporting.
--- Performed hands-on testing for complex features on both Windows and
Unix enterprise applications.
---Performed gap, traceability and testability analysis based on
requirements.
---Developed and enhanced test software, which validate the APIs and
functionality of the media and signaling products.
---Created reusable test data and test case automation.
---Tested streaming audio, FAX, and VoIP functionality.
---Debugged problems to provide additional information, facilitate root-
cause and assisted in developing resolutions to uncovered problems.
---In-depth knowledge of operating systems, both Linux and Windows, in such
areas as threading, inter-process communications, TCP/UDP/IP, performance
fine-tuning and tools.
---Tested the following telecom applications and protocol stacks: media
processing functionality (play/record, tone detection/generation, audio
conferencing, T.30 Fax), VoIP systems and associated protocols/standards
(data transport over RTP/UDP, RTCP, RFC2833, RFC2198, T.38), and PSTN
protocols such as T1/E1, CAS, ISDN and VoIP protocols such as H.323, SIP,
RTP/RTCP.
---Devised and implemented continually improved testing methods to ensure
the highest quality system prior to release.
---Wrote test plans and traceability matrices.
---Prepared content for the web by writing and publishing Voice Over IP
(VoIP) white papers.
---Managed vendors in India.
---Never missed a deadline.
EDUCATION:
Hunter College, BA
University of Chicago, Ph.D. Candidate
Computer Learning Center, Computer Science Technical School
New York University, Multimedia Certificate
AWARDS:
National Defense Education Act (NDEA) Title IV full fellowship to
University of Chicago; Phi Beta Kappa; Cum Laude.
COMPUTER EXPERIENCE:
Linux, UNIX, Windows, Visio, Microsoft Word, Excel, Access, PowerPoint,
FrontPage, mySQL and SQL queries, Continuus, ClearQuest, Documentum, EtQ,
Windchill, SER, LabView, Ethereal, Snagit, HTML, FrontPage, Adobe Suite,
and Photoshop.
MISCELLANEOUS:
I have active secret clearance.
Contact this candidate