Customer Service High School

Desmond Franklin

*** ******** *****.

Margate, FL 33068

954-***-**** . e-mail: ********@*****.***

Objective: To use my skills and service experience to achieve the highest

level possible,

and being a team player.

Experience: AIR Jamaica

Oct .21, 2002 - Present

300 Terminal Drive, Fort Lauderdale, FL 33315, 954-***-****

Ticket Counter

Ticketing, customer service, arrivals, and departure controls.

Hyatt Regency At Bonaventure Hotel

Jan 21, 2002 - Feb. 2010

250 Racquet Club Road, Weston, FL 33026, 954-***-****

Front Desk

Guest services agent, check in, check-outs, doing various reports.

Seacrest Resort

1998 - 2001

N. Falmouth, MA 02556, U.S.A., 508-***-****

Front Desk

Guest services agent, check in, check out doing various reports,

taking care

of customer need.

Wyndham Rose hall Resort

1990 - 1998

Rose Hall, Montego Bay, Jamaica WI, 876-***-****

Front Desk Agent and Accounts Payable Clerk,Cost Control Clerk.

Education: Lauderhill Community School

2004

High School Diploma

Cornwall College (Jamaica, W.I.)

1995 - 1998

Accounts CXC, English Language CXC, English Language GCE, Principle

of Business CXC, Office Procedures CXC

Caribbean Business Institute (Jamaica, W.I.)

1993 - 1995

Business Certificate

Montego Bay Technical High School (Jamaica, W.I.)

1989 - 1993

SSC

English, Mathematics, Science, Social Studies, Principles of

Business, Accounts, Economics

Related Skills: . Strong organizational skills.

. Well regarded for interpersonal, written, and verbal

communication skills.

. Effectively handles multiple tasks simultaneously.

. Demonstrated ability to acquire and apply knowledge rapidly.

. Works with minimal supervision and contributes to a team.

References available upon request.

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