Sales Manager

KATHERINE D. MORGAN *** Royal Birkdale Court Johns

Creek, GA 30097

COMMUNICATIONS MANAGER 404-***-****

**********@*******.***

PROFESSIONAL SUMMARY

Skilled Communications Manager with an extensive background in top Fortune 500 corporations including over 10 years as a

consultant in the telecommunications industry. Expertise in project management, communications strategies and programs,

sales and marketing materials, public relations materials, technical communications and training, business process development,

business and technical requirements, and customer service.

EDUCATION

University of West Florida

BA in Public Relations, minor in Theater, 1996

Activities and Societies: Member Kappa Delta Sorority, Epsilon at LSU

EXPERIENCE

Client Relations & Communications Morgan Sourcing January 2010 – present

Responsible for client relations and marketing communications. Develop all sales and marketing materials including print

collateral and direct and online marketing content including blog, Facebook, and Twitter entries, LinkedIn discussions, and

newsletter articles. Manage sales staff and initiatives. Identify and develop partnership and teaming opportunities.

Develop and grow referrals and referral sources. Attend industry specific networking events.

• Newsletter readership has increased by 300+ subscriptions each month over the last six months, and our distribution is

now over 10,500 readers.

• Industry specific readership and online followers has increased month over month, and we continue to get positive

feedback and comments from IT professionals, partners, and prospective clients. I am solicited to co-author content,

as well as post articles from guest writers.

• Industry relevant Twitter followers continue to grow and have increased 250% in the last six months.

MD&E, Inc. Norcross, Georgia 1999 – January 2010

Various roles with MD&E, Inc. include Corporate Communications & Operations, and multiple contracted Sales

Operations support and management positions for BellSouth (now AT&T).

Corporate Communications & Internal Operations MD&E, Inc.

October 2006 – January 2010

Responsible for all company communications, and multiple operational and HR functions. Compose and distribute

company alerts and announcements, weekly news and employee newsletter . Compose and distribute public relations

materials. Prepare estimates for clients and prospects. Prepare RFP submissions, sales materials and presentations.

Manage systems administration for internal tools and technology including employee and project management, budgeting

and reporting. Develop and document business processes. Compose and distribute technical documentation including user

guides, job aids, and functional policies and rules. Conduct classroom training. Process all client billing, reporting, and

reconciliation. Process payroll, award scheduled benefits, and provide benefits tracking and reconciliation. Serve as first

point of HR contact, track and status all employee issues. Compose policies and procedures and update employee

handbook. Manage and enforce policy to point of exception.

• My press releases have led to feature articles in Gwinnet County Chamber of Commerce ‘In Focus’

magazine.

• My updated employee newsletter, included more employee features and success stories, and received immediate

positive feedback from our employee base lifting moral during a challenging time for employee relations.

• My communications programs increased employee interaction with our corporate office and contributed to successful

implementation of several benefits and policy changes.

Sales Force Automation Support BellSouth Large Business Sales Operations by contract through MD&E

August 1999 – October 2006

Tenure on BellSouth (now AT&T) contract spans over seven years and a variety of projects, and includes leadership and

business consultant roles.

Project Coordination & Technical Communications BellSouth by contract through MD&E

January 2004 – October 2006

Responsible for project coordination and technical communications for Siebel CRM and other Sales Force Automation

projects. Schedule and moderate project meetings. Manage project team actions, communications, and timelines. Develop

and manage project communications strategies and plans. Develop and document business process and rules.

Communicate all requirements and timelines for system implementations and upgrades. Communicate system alerts and

announcements. Communicate new release notes, job aides and user guides. Conduct internal and external systems

training. Manage web content. Manage enhancement requests and defect tracking.

• Responsible for compilation and presentation of customer metrics across multiple projects and 65+

employees to high level directors in BellSouth Sales Operations.

• Instrumental in estimating and implementing technical communications strategy that saved my client 30% of

call center budget by utilizing online technical content including job aids, user guides, release notes and training.

Siebel Data Manager & System Administration BellSouth by contract through MD&E

January 2002 – January 2004

Responsible for Siebel data across business units. Develop business processes and rules, including rules of engagement

between departments and business units, as well as internal support teams. Manage team responsible for Siebel data

maintenance related to data cleansing, movement and merger. Complete all data and system administration for users, sales

teams and organizations, accounts and account teams, account hierarchies, compensation, products, projects, etc.

• Managed a marketing leads project team that funneled and assigned leads data in Siebel. Developed business

processes and rules, compiled and presented project metrics, completed all technical documentation, and grew function

into new contract for a team of dedicated resources.

• Developed Siebel CRM data processes and grew the functions into new contract for a Siebel Data Team with

dedicated resources

• Member of project team that led data migration and merger from 3 CRM tools into Siebel, and implemented

System Administration processes for support of multiple business units

• Member of project team managing major system data conversions to new sales hierarchies, as well as large

business account hierarchies. Operations level project, across all applications.

Call Center Manager, Sales Operations BellSouth by contract through MD&E

June 2000 – July 2001

Responsible for call center supporting large business sales operations, as well as other sales force automation users

including customer care, finance and marketing. Manage, schedule and train call center staff fielding thousands of monthly

calls for more than 10 applications. Responsible for customer service, training, escalations & hand offs, urgent

communications & knowledge base updates, issues & enhancement tracking and operational excellence.

• Managed application support call center team of 10 representatives fielding thousands of monthly calls in

support of a sales force of more than 3,500 end users including directors and vice presidents.

• Member of project team that developed, documented and performed UAT practices, and grew the functions

into a new contract for a dedicated QA/UAT Team, including a manager and seven testing resources that perform

Quality Assurance and User Acceptance Testing on nine applications.

Sales Compensation Data Administration BellSouth by contract through MD&E

August 1999 – June 2000

Responsible for sales compensation data maintenance. Assign and manage sales codes within sales organizations and

account teams. Assign sales codes to contracts and sales for compensation. Consult on data models used to tie sales teams

to accounts, and accounts to master customers.

Katherine “Kassie” Morgan **********@*******.*** 404-***-****

Sales Manager The Limited, Limited Brands Atlanta, Georgia

January 1998 – August 1999

Member of sales management team at small and mid-level stores before being promoted to a flagship, top performing store

in a major metropolitan market. Responsible for building brand equity, revenue and profitability through operational and

sales excellence in a fast paced, highly fluid environment.

• Excelled at and was recognized for a consistent, quality store experience for customers.

• Excelled at visual merchandizing standards, and was recruited for a corporate position.

• Excelled at recruiting, hiring and training candidates who represented the brand and achieved high sales volume.

• Consistently managed key loss prevention initiatives in my stores.

Territory Sales Manager Phillip Morris USA Pensacola, Florida

October 1996 – January 1998

Responsible for strategic planning to achieve sales results through local market analysis, action planning, effective

communication and consistent accountability. Communicate business practices and sales ideas that influence customers

and their employees. Enhance the customers’ ability to evaluate information and understand the impacts on their business.

Produce quality sales results through innovative approaches.

Public Relations Intern Coors Brewing Company Memphis, Tennessee

January 1996 – August 1996

Responsible for Memphis brewery submissions to the Coors Brewing Company employee newsletter, and guest relations at

the brewery including hosting sales executives and clients for VIP tours and events.

SKILLS & QUALIFICATIONS

Excellent oral and written communications; effective strategic communications; skilled at developing personal relationships

that serve business goals; great team builder and trainer; natural leader who earns respect and trust easily; highly adaptable

and agile in meeting client needs; experienced professional with business acumen to grasp new concepts quickly, work

effectively under pressure, maintain credibility with any audience, and deliver quality results every time.

Top Qualities: creative, focused, honest and intuitive.

Technical Qualifications: WordPress, StreamSend, Facebook, Twitter, MaxHire, TempWorks, Siebel CRM, BRIO

Explorer, Business Objects, Crystal Reports, Unanet, HR Office, MS CRM, MS Project, MS Sharepoint, MS Office, Dot

Net Nuke, * Also worked with numerous BellSouth custom applications for CRM, sales funnel and forecasting, finance and

compensation, and billing applications, as well as multiple mainframe legacy systems.

Continuing Education Courses: “The Leading Manager” – Management Course, “Dealing with Difficult Employees” –

Management Course, Various MicroSoft applications training including Access and Visio

REFERENCES

I invite you to review my online resume and recommendations on LinkedIn. More detailed personal references and writing

samples available upon request.

Katherine “Kassie” Morgan **********@*******.*** 404-***-****

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