Sales Representative Project
Resume:
MARY M. WARD
*** ********** **. *********, ******* 30236
*******@*******.***
SUMMARY
Motivated individual with experience in areas of system analysis, design and implementation.
Experience with effective strategic planning, organization and negotiating skills to achieve
established goals. Effective team member with ability to manage projects and emergency
situations that require timely correspondence to all levels of management.
PROFESSIONAL EXPERIENCE
ACCESS Business Services, Norcross, GA. 2008-2009
Registration Consultant
Member of team in a call center environment, answering incoming calls from prospective clients
explaining the benefits of the services offered by Company.
INTEGRAL CHOICE, Atlanta, GA. 2007-2008
Sales Representative
Active team member to promote in the promotion and sales of AT&T’s “Win Back” project.
Promotion was geared to acquire past AT&T customers with improved contracts and added
savings.
STATE OF ILLINOIS DEPARTMENT OF TRANSPORTATION, Peoria, IL. 2002-2007
Communication Specialist II
Responsible for utilizing Intelligent Transportation System (ITS) skills to maintain, monitor, and
format message boards.
Ÿ Coordinator of the District’s physical inventory
Ÿ Maintained the District’s physical and paper inventory records
Ÿ Communicated with state and local agencies through out the district.
Ÿ Implemented yearly documentation changes to the Emergency book.
Ÿ Coordinated time computation and input for Communication Team.
Ÿ Processed purchasing and invoice reconciliation of invoices of materials for Center.
Ÿ Authored log system for Specialists using Microsoft applications for daily usage and
storage process.
Ÿ Assisted Managing Technician in overall management of the Communication Center.
STATE OF ILLINOIS DEPARTMENT OF TRANSPORTATION, Peoria, IL. 2001-2002
Financial Services/Communication Center (Seasonal Employee)
Responsible for validating all incoming records, purchase orders and invoices for payment.
• Input invoices for scheduled voucher payment.
• Coordinated incoming documents to the appropriate account Technician by Expenditure
Code.
Communication Center
Participated as a member on the Winter Watch team.
• Received and dispatch calls from the telephone and radio to outside personnel groups.
communicated and disseminated information pertaining to state maintained areas.
LUCENT TECHNOLOGIES, Alpharetta, GA. 1999-2001
Business Analyst, for CIO – Finance
Served on a team that developed and maintained internal financial systems for Lucent’s business
units. Business units including Development and Training department, internal factories and
Network management.
• Successfully managed the Integrated Control Environment (ICE) project through
decommissioning of a financial transaction legacy system, which was completed within
the scheduled deadline.
• Led a development team to create a web database, which would provide ad hoc queries
for customers to review their invoice generation and billing.
• Collaborated with an IBM team to ensure adherence to Software Engineering Institute
(SEI) guidelines, achieving a high level of certification.
• Selected by senior management to represent the organization on the Global Diversity
team, which established and implemented corporate diversity objectives.
Customer Account Manager, AT&T/Lucent Technologies, Alpharetta, GA. 1995-1999
Developed, tested and implemented an on-line financial application which processed internal
billing between business units.
• Maintained the customer database and served as primary resource for application end
users.
• Modified the application’s on-line functions to be Y2K complaint by providing Y2K on-
line testing for the application’s front to backend processing.
• Wrote the shutdown procedures and system specifications for the Financial Transaction
Generator (FTG) server.
System Analyst, AT&T, Alpharetta, GA. 1989-1995
Member on a test team that successfully converted the MVS process to a client server application
which accurately updated financial processing technology. System was certified by the Internal
Accounting Standards Board as a result of this conversion.
• Facilitated user sessions to gather input on the end user interface and user reports.
• Created methods and procedures to user groups on system functions and processes,
creating standards which ensured consistency.
• Trained user groups on the functionality of the client server application.
• Authorized modification to the User guide and training documentation which provided
the end user with more precise, understandable information.
• Developed a data dictionary, which defined terminology that appeared in the database.
• Established claims tracking function within the Internal Payable System (IPS) system that
reconciled and monitored account transactions.
INFORMATION TECHNOLOGY
MS OFFICE TOOLS, MS PROJECT, MS WORD, EXCEL, MS ACCESS, MS PUBLISHER,
MS OUTLOOK, Intelligent Transportation System (ITS) Message boards.
EDUCATION
Detailed Education and Professional references available upon request.
PROFESSIONAL DEVELOPMENT
Master’s Certification in Project Management, Lucent Technology, (1999)
Initial Analyst Training Program (IAT), AT&T, (1989)
Contact this candidate