Quality Assurance Administrative Assistant

Alexis Schaffers

**** ****** **

Atlanta, GA ****6, United States

Home: 678-***-****

Mobile: 404-***-****

********@*******.***

Objective

A position in Information Technology with special interest in Help Desk

support.

Summary

One year of experience with installing, maintaining, troubleshooting,

and migrating data from legacy systems.

Experience

Internal Revenue Service, Chamblee, GA

Tax Examiner, 2010 - 2010

. Received and analyzed taxpayer inquiries, requests for adjustment

action, and other input documents to determine problem.

. Performed full range of corrections to taxpayer accounts, adjust

accounts, input credit transfers, recomputed penalty and interest, and

initiated manual refunds.

. Analyzed and made determinations whether to suspend collection for a

period of time on balance due notices when corrective action may be

necessary.

. Provided advice on tax regulations.

. Analyzed and determine taxpayer's financial condition by an

investigation of financial statements.

. Prepared tax adjustment documents, payment tracer documents,

payment-posting vouchers, and posts payments received.

. Initiated and send correspondence to taxpayers and/or third parties,

independently composing items of a repetitive nature.

US Census Bureau, Stone Mountain

Office Clerk, 2010 - 2010

. Reviewed and verify appointment documents for completeness, accuracy,

consistency and required signatures.

. Reviewed applications for dual federal employment.

. Distributed SF-50 copies.

. Send appointment documents to the Regional Census Center using the

Decennial Applicant, Personnel and Payroll Systems Checklist for New

Appointments in the Local Census Office (LCO).

. Prepared and maintained LCO employees' Working Personnel/Payroll

Folders.

. Created and maintained a filing system for administrative

records/documents.

SmartSource, Inc., West Chicago, IL

PC Technician (Contractor), 2009 - 2009

. Served as the escalation point for the Installation Technicians

deployment issues.

. Performed Quality Assurance on completed projects.

. Completed all updates and paperwork as required at the end of each

day's activity.

. Performed Site Closeout at the end of each deployment event.

. Deployed over 5000 desktops and laptops to government facilities.

. Installed over 1000 Dell desktops and laptops, including migrating

data from legacy systems.

. Removed hard drive from desktops and laptops from legacy systems.

. Unpacked, loaded/unloaded new and old computer equipment to/from

government facilities.

. Mapped 7 Lexmark printers for over 300 customers.

. Installed Microsoft Office 2007 for 30 customers.

US Air Force (Defense Information Systems Agency), Arlington, VA

Executive Assistant to the Managing Director, 2004 - 2008

. Tracked, processed, and edits more than 80 promotion-recommendation

form; timely and accurate submission was key element in well-deserved

promotions.

. Logged and processed over 900 military and civilian awards and over

100 officer performance reports with a 99 percent on-time rate.

. Created more than 50 database account for employees to track suspense

within their directorate.

. Streamlined recognition program; converted plaques to coins-98

percent cost savings.

. Managed the Agency's Directors' Policy Letter Program (DPLs); posted

22 DPLs to internal website; ensured immediate access to Agency.

US Air Force (Defense Intelligence Agency), Washington, DC

Administrative Assistant to the Chief Operating Officer, 2000 - 2004

. Performed daily back-up on two classified computer networks and

up-grades to a stand-alone.

. Instituted daily log to track the back-up of the computer systems

with innate ability to correct problems.

. Coordinated and installed 10 new computers with Logistics and

technicians; ensured very few lost man-hours.

. Incorporated office systems as a test bed unit; provided updated

equipment and a more efficient means of communication and connectivity

through systematically monitoring the installation.

. Maintained 100 percent accountability of Computer Security gear;

annual inventory revealed zero discrepancies.

. Tracked and reported monthly requirements regarding sensitive items.

Education

St Leo University, St Leo, FL

B.S., Computer Information Systems, 2009

Intro to Microcomputers: Hardware/Software and Spreadsheet

Intro to Computer Based Systems

Software and Hardware Concepts

Systems Analysis and Design

Intro to Internet Applications

Programming in C/C+

Network Theory and Design

Programming in Java

E-Commerce

Information Technology and Resource Management

Decision Support Systems

Information Resource Management

Computer Based Training courses in A+ Certification and LAN/WAN

Integration

Workshops on Project Management, TCP/IP, Webmaster, and Computer

Network Architectures and Protocols

St Leo University, St Leo FL

A.A., Business Administration, 2006

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