Customer Service Accounting

Michael Young

____________________________________________________________________________

_________

***** ********** **** #*** ******, TX 78759

Telephone : 512-***-****

Email : *******************@*****.***

December 18, 2010

To the hiring manager,

Hello! I am replying to your posting for the Mid-Level Data Entry Clerk

position. If I am not too late, I would like to submit myself for

consideration.

I think my previous positions would make me a good match for this job.

I've been in bookkeeping, and so would be easily able to offer assistance

to the accounting department. I've worked as technical support, as a

consultant, and as a collector, which has honed my customer service skills.

I've been using Office since the 1990's, as my resume shows. My previous

positions have required accurate data entry, and I am proud of that

accuracy. I don't see anything listed on the job requirements that I

haven't done, or can't do, in fact.

I would be glad to work as a contractor for a period of time, in order to

build your confidence in me before being hired. If someone would like to

talk to me about this position, feel free to send a reply email, or call

me.

Sincerely,

Michael Young

Michael Young

____________________________________________________________________________

_________

1033 Jollyville Road #212 Austin, TX 78759

Telephone : 512-***-****

Email : *******************@*****.***

Objective

Seeking the Mid-Level Data Entry Clerk position.

Profile

. Over 13 years of bookkeeping experience, including accounts

receivable, accounts payable, payroll, tax filing (both payroll and

Texas sales tax), inventory maintenance, bank reconciliation, sub-

ledger reconciliation, general journal entries, and monthly closing.

. 8 years of collections experience.

. Proficient with Word, Excel, and Outlook; have been using Office since

the 1990's.

. Long history of using computerized accounting systems. Experience

with SBT, Solomon, Sage Platinum, QuickBooks, and Peachtree.

. Diplomatic in relations with customers and co-workers.

. Touch typist.

Work Experience

November 2004 to September 2010 (October 2003 to November 2004 as contract)

- A/R Administrator at Pervasive Software, a database software company in

Austin, TX

. Provided most collections work for three company divisions. Reported

to the CFO the current progress of all significant past-due accounts.

. Personally developed all procedures and reporting for the position

through 3 different accounting systems, and 2 mergers.

. Posted sizable amounts of cash receipts for most of the company's

incoming money - wire transfers, check deposits, and credit card

payments.

. Created and transported to the bank check deposits that tended to

range from $50,000 to $250,000.

. Provided a weekly cash summary for the controller, CFO, and CEO.

. Provided cash and A/R reporting to the company's European office.

. Assisted the AP bookkeeper.

. Helped customers to resolve issues with their accounts.

. Other duties included maintaining and reconciling amortization

spreadsheets, creating and entering journal entries, reconciling

several general ledger accounts at month-end, reconciling customer

accounts, issuing credit memos and processing customer refunds,

researching and disputing credit card charge backs, and filing

paperwork.

July 2002 to November 2004 - bookkeeping contract work in Austin, TX

March 2000 to June 2002 - Consultant and bookkeeper for Software

Generation, an accounting-system consultancy in Bedford, Texas

. Administered the company's own accounting system.

. Provided all of the company's billing, collections, and created all

bank deposits.

. Provided billable technical support, both onsite and phone-based.

This consisted of installing accounting-system software for clients,

as well as troubleshooting and repairing system problems, and

providing accounting support to end-users. Often the amount of

billable hours generated substantially offset the expense of the

position.

. Made many of the company's purchases of product for resale.

July 1998 to March 2000 - System administrator for Sweet Shop, a

manufacturer in Fort Worth, Texas

. Administered the accounting system - period closing, maintenance, end-

user support, and training.

. Administered a network for 40 users - hardware maintenance, software

license compliance, backups, preparation of new client systems, end-

user support, and preparation and installation of new servers

including their proxy and second web server.

. Pushed for the creation of and ran a test bench where new programs and

hardware were tried first before releasing for use, and where possibly

hazardous changes to the accounting system were tried before using the

live version.

. Helped management get all systems Y2K-compliant.

June 1995 to July 1998 - Bookkeeper for Synapse Micro, a computer-parts

distributor in Addison, Texas

. Was the intermediary between management and the CPA retained by the

company.

. Got the company compliant with collecting resale certificates, which

helped when it was audited later for sales-tax compliance by the

Comptroller's office.

. Helped outside CPA conduct search for an accounting system to replace

the one that the company had outgrown. Oversaw the conversion to the

new accounting program.

. Managed the company's network.

. The company went from 6 to 20+ employees and triple-digit growth every

year.

Contact this candidate