Manager Customer Service

Location:

Posted:

October 16, 2010

ELIZABETH HOFFER

Margate, FL 33063

*********.********@*****.***

Communication Liaison and Facilitator

SPECIAL ATTRIBUTES: Analytical and Creative Problem-Solver

Customer/Client Service Excellence, Organized, Detail-Oriented, Focused, Exceptional

COMMUNICATION Skills, Personable, Persuasive, Dynamic, Proactive!

EDUCATION - A.A. Degree in COMMUNICATION - Golden West College - H.B., CA

02/2010 – current PROOFREADER and EDITOR / COPYWRITER for web-based mediums, including

report writing, advertising copywriting, catalogue descriptions, email, etc.

02/2005 - 02/2010 United Pacific Management Group

ASSISTANT PROPERTY MANAGER - Leasing Sales, Resident Services, Contracts, Collections, Public

Relations, Inbound/Outbound Sales Calls. Directed advertising and promotional efforts. Developed

a sales script for advertising and familiarization purposes.

12/2000 - 02/2005 Pogo Fashion Trends

OWNER'S ASSISTANT - Customer Service and Sales Management, Merchandising, Displays and

Promotions, Shipping, Ordering and Receiving, Inventory. Owner's right hand.

12/1991 - 06/1993 Dr. Neil Westheimer

OFFICE MANAGER - Reception, Multi-Line Telephone, Chart-Building, Billing, Filing, Typing and

Transcription. Streamlined patient flow and proactively ensured a smooth functioning office.

10/1987 - 12/1991 Multi Image Group

MANAGER of SPECIAL EFFECTS PHOTOGRAPHY - 35mm Slide Creation, Duplication,

Transparencies, Stat Camera, Lab Work - Special Effects for DOLE, NESTLE, LEVER BROS., etc.

PROOFREADER and QUALITY CONTROLLER: Communicated regularly with multiple departments

and orchestrated, directed and leveraged the timeframes and deadlines of multiple projects.

Designed UNISYS South American Magazine.