Human Resources Security

Gregory Brian Shavers

*******@*****.***

**** ******* ***** ******** ******* MD 20743

Contact 757-***-****

Qualification Highlights

. Customer support technician with over eight years experience providing

technical assistance and as Navy Publication Manager.

. Bachelors' degree in Mass Communications, 18hours completed toward

Masters Degree in Human Resources (current student).

. Over 10 years experience in office Administration and Customer

Support.

. Twelve years experience supervising up to 23 subordinates

. Navy Recruiter, Security Officer Recruiter and personal interviewer.

. Acquired inventory management, and group facilitation skills,

developed lectures while collecting time - critical sensitive data

that was evaluated and distributed to Watch Officers, prepared

comprehensive briefs in support of senior ranking Officers through

varies satellite communications suites while

in US Navy.

. Completed Armed Sentry Course in support of operations and convoy

escorts while deployed in the Middle East.

Console Operator Allied

Barton Security

May 2009 - Present Washington DC

The Console Operator protects the assets of the World Bank and its

subsidiaries, staff members and customers by ensuring compliance with the

company's Security Program and proper operation of the World Bank Central

Alarm Station.

DUTIES AND RESPONSILBILITIES:

Processes inbound calls for over 15,000 bank employees in a manner that

provides courteous and professional service, that includes but not limited

to resolving customer calls in relation to technical matters, bank staff

benefits, connecting staff members with after hour on call duty personal,

assisting bank staff members on travel with pass port assistants, change of

travel and accessing personal information of bank staff members through the

use of People Soft. Coordinates and sets up all staff and the Bank

President's conference calls and teleconferences. Receives and screens

alarms via the C Cure 8000 system for the World Bank's 14 local and

international locations. Processes various alarm events in a manner that

strictly follows the departments standard operating policies. Dispatches

Emergency response teams for all bank emergency responses, including fire,

suspicious personal, illegally access of banks facilities, disabling and

enabling bank entry points, ID cards and elevator access.

Ensures customers and responding parties are accurately informed of the

situation in a timely fashion and updated of any amplifying information.

Representative will efficiently ask appropriate questions and analyze the

course of action required in a calm and controlling manner.

Coordinate critical response parties working with law enforcement, fire,

medical, or other emergency services as needed.

Enters information into security monitoring and dispatch system.

Coordinates police, fire, ambulance, and other emergency requests,

relaying instructions to closest and most suitable units available.

Enters, updates, and retrieves information from a variety of computer

systems.

Answers or forwards emergency and nonemergency requests for assistance.

Tests communications and alarm equipment and backup systems to ensure

service ability.

Will provide complex data entry and administration support as needed.

Document Review Analyst Vangent Inc

May 2007 - Sept 2008 Arlington,

VA

. Review and recommend declassification of classified documents by

markings and content under the provisions of Executive Order 12958,

Army Classification Guide, Senior Declassification Notes, DOD 5200-1R

Information Security Program "Classified National Security

Information", and Executive Order 13110 Nazi War Crimes (NWC).

. Intermediate knowledge of the structure of the Department of the Army,

Department of Defense and it's components, to include the Joint Chiefs

of Staff and Executive Branch and Agencies of the Federal Government.

. Identified the Secretary of Defense, Joint Chiefs of Staff (JCS),

Department of State, Department of Energy, Central Intelligence Agency

(CIA), National Security Agency (NSA), National Security Council,

(NSC) Defense Intelligence Agency (DIA), Department of Air Force,

Department of Navy (DON), and other agencies equities by letter head

and content.

. Review Historical records on Weapons of Mass Destruction, Restricted

and Former Restricted data as amended by Kyle Lott amendment and

Soldiers and Sailors historical information during time of war.

. Conduct page by page analysis of Army Historical documents 25 years or

older, render declassification recommendations based on extensive

reading and detailed analysis of various classified media.

. Conduct inventory of carton and folder content prior to starting

detailed analysis of carton and folder content, made appropriate

entries in the customized SCANDATA tracking system for updating the

database, maintain physical and intellectual safeguards for all

unclassified and classified material and when necessary provided input

for process improvement. Maintains updates and manage the Records for

Army Historical Documents.

. Assisted in training contractors and newly hired personnel on Freedom

of Information Act (FOIA) as it applies to the Army Declassification

program.

. Completed initial Declassification Procedures and Analysis Training.

. Completed Department of Energy (DOE) Historical Records Restricted

Data Reviewer Certification Course.

Tier 1/Tier 2 Consultant Electronics Data Systems

DEC 2006 - FEB 2007 Norfolk,

VA

. Handle incoming customer calls, regarding the NMCI network supporting

over 600,000 military and civilian customers

. Gather information about the customer's problem

. Create a ticket for all customer inquiries using Remedy support and

perform troubleshooting and problem resolution

. Communicate resolution to customer, perform problem resolution follow-

up and provide first-level and second level user administration

support

. Active Directory user administration tools, network drive mappings,

provide first-level and second level application software and trouble

shooting support

. Navy legacy applications, printer mappings

. Windows applications, MS Office, outlook

. General network trouble shooting

. Remote Access Services via VPN or Dial Up

. PC hardware, printers, PDA such as Palms and Blackberry

Watch Supervisor US Navy, NCTAMSLANT DET

NOV 2005 - April 2007 HAMPTON ROADS NORFOLK, VA

. Supervises 4 member watch team that maintains communications for over

3,500 circuits supporting Defense Information System Agency and Navy

Tactical users, Defense Messaging System, and MILSTAR COMMAND POST

TERMINAL.

. Provide classified and unclassified voice, messaging data and video to

ships, submarines, aircraft and ground forces operating worldwide in

support of Naval and Joint Missions supporting Operation Enduring

Freedom, Iraqi Freedom, and Joint Task Force (JTF).

. Perform quality control checks, isolates circuit disruptions,

coordinates restorals and Conducts cryptographic functions.

. Collected sensitive time critical data, evaluated and distributed

information to Watch Officers, prepared comprehensive briefs in

support of senior ranking Officers.

. Served as Command Moral Welfare and Recreation Representative (MWR),

providing appropriate activities, events, products and services to

sailors and families, satisfying Command and tenant activity

requirements, ensuring divisions have adequate trained personal,

facility, funding, and equipment.

Asst. Information Systems Security Officer Navy/Marine Corps

Intranet (NMCI)

Contract Technical Representative US Navy, Mobile Security Squadron

23

OCT- 2004 - DEC- 2005 Portsmouth,

VA

. In a 90 - day period while Squadron was without ISSO acquired the

knowledge to develop, coordinate and execute network architecture

installations for three Squadrons and their components supporting over

300 users.

. Managed the NMCI Enterprise Tool consisting of creating and editing

user profiles, preparing and approving seat orders and creating NET

assistant users and assigning permissions for over 400 users. Results

transitioned 3 Squadrons to the NMCI network.

. Planned, organized and transition 3 squadrons for accreditation into

the NMCI network for SIPRNET.

. Knowledgeable in submitting move, add and change requests (MAC) for

more than 3 squadrons.

. Managed the IT21 SIPRNET network consisting of 2 WIN 2000 servers and

50 workstations.

Performed maintenance on personal computers, Blackberry and Dell Latitude

equipment, identifying problems and providing appropriate solutions.

. Installed operating systems and applications and conducted technical

training demonstrations

. Received numerous customer commendations and awards. Awarded Navy and

Marine Corps Achievement Metal.

. Raven Academy Graduate, specializing in aircraft security.

. Completed Navy Leadership Training Course for Supervisors

COMMUNICATIONS WATCH OFFICER US NAVY, USS TICONDEROGA CG 47

AUG 2001- SEP 2004 Pascagoula,

MS

. Leading Petty Officer and direct supervisor for 23 personal for ship

board communications.

. Maintained all ship board communications in particular all UHF, HF,

and SHF communications in support of South American drug operations

. Directly responsible for training senior and junior personal for all

ship board communications qualifications and watch supervisor

qualifications

. Active member of Combat System Training Team (CSTT), responsible for

all training, developing and initiating training scenarios for

emergency and combat situations

. Maintain all line of communications between Commanding Officer and

Flag Officers in addition to doing mid-term counseling and final

evaluations for promotions

. Provided training to all senior and less senior users and support

specialist on System use and system configuration.

TECHNICAL SKILLS

Active Directory, Administration and designs, TCP/IP and troubleshooting

Windows Network Infrastructure, Windows Directory Services, Windows

Network Security, Microsoft Exchange Administration and Microsoft

Application (Word, Outlook, Excel, PowerPoint), small knowledge in UNIX.

EDUCATION

Univ. of Maryland Masters Degree Human Resources

2009 - Present

Norfolk State Univ. Bachelors of Science Mass

Communications 1997

Related Training Completed

NEC 2379 Transmission System Technician (Satellite Communications)

OED Administrator

Microsoft Office Suite/Application

Navy Security Vulnerability Technician Course

Contact this candidate