Sales Representative Manager
Resume:
Mark Kershaw
Austin, TX 78759
****.*******@*****.***
OBJECTIVE
To obtain a challenging position in the IT industry.
EDUCATION
MacIntosh/PowerBook Service Certification (12/10/1999)
A+ Certification, Certificate# E0FDTT1434 (11/16/1999)
Diploma from Rocky Hill High School, Rocky Hill, CT (06/1994)
RELEVANT EXPERIENCE
General Manager, White Computers, Incorporated, Myrtle Beach, SC
(09/01/2002 to 10/29/2010)
Responsible for repairing and upgrading computers in a break/fix atmosphere
Computer sales representative
Performed on-site delivery installations and educated clients on computer
software
Prepared invoices and maintained inventory
Designed print advertisements
Level II Desktop Technician, Computer Sciences Corporation, Farmington, CT
(03/06/2000 to 08/30/2002)
Interfaced with end users to independently resolve issues concerning
system functions escalated through a problem ticket which were outside of
established processes and procedures
Reviewed assessments of diagnostic information and determined
alternatives
Coordinated the installation, movement, additions, and changes for
integrated equipment and systems installations
Supported 30,000+ Windows 2000 workstations throughout North America
Utilized knowledge of Citrix and United Technologies proprietary
software
Implemented the transition from dial-up to T1 access at Otis Elevators'
North American offices
Provided expert technical advice and input in developing and creating
new service offerings or technologies with desktop engineering teams to
ensure clients' needs were met in a cost-effective and timely manner
Maintained current knowledge regarding technological, process or other
advances to ensure team performance and to achieve team objectives
Collaborated with other IT personnel and departments for escalation,
knowledge transfer, and joint tasks
Computer Technician, CompUSA, Manchester, CT (09/14/1998 to 03/03/2000)
Repaired and upgraded computers in a break/fix atmosphere
Performed on-site delivery and installations
Ordered and returned parts
Satisfied warranty services for Compaq, Packard Bell, Apple, and Hewlett
Packard
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