Customer Service Management

Bridget Kirby-Knapper

***** ** ********** **. *********, Oregon. 97007

Home phone: 503-***-**** Cell phone: 503-***-****

E-mail: **************@*****.***

Objective:

To secure an Assistant Project Manager position that would be challenging and rewarding and

will allow me to utilize my excellent interpersonal, problem Solving, communication, and

teamwork skills.

Summary:

Professional, goal oriented, self starter with an exceptional team work attitude. Strong

interpersonal, problem solving, verbal and written communication skills. Account

responsibilities include numerous key, strategic accounts for my prior employers. Account

management experience including customer specific JIT systems and customer specific web-

based supplier management systems. Program Management experience: Involvement in all

aspects of Project Management including blue print / schematic reading, CAD data, preparing

bills of materials and customer quotations, scheduling project deliverables and accounting for

all expenses and costs related.

Experience:

InFocus Systems, Portland, Oregon

Temporary- Doc Control, Project Management and Engineering

Assistant, 2010 -Present

Special project involving downloading data from a previous data base to InFocus network

location, Documentation Control and Engineering support including SharePoint Project

Management administration, change order processing and communication with Contract

Manufacturers, safety certification research and coordination and shipping.

Quality Productions Ltd., Hillsboro, Oregon

Account Manager, 2007 – 2009

Supplying customer service for strategic accounts through customer specific program

management including customer forecast management, order entry, quoting, expediting,

providing status on customer open order reports, pursuing new sales opportunities within my

existing accounts, trade show presentation and procurement of sub-contractor work. Project

Management: Directing all project management duties including scheduling of project

deliverables, tracking of deliverables and accounting for all expenses and costs related.

Micro Power Electronics, Beaverton, Oregon

Account Manager, 2005 – 2007

Account management: Supplying customer service for strategic accounts through customer

specific program management including customer forecast management and customer web-

based supplier management programs. Order entry, quoting, providing status on customer

open order reports and expediting. Project Management: General involvement within all project

management duties including scheduling of project deliverables, tracking of deliverables,

supplier qualification and selection and accounting for all expenses and costs related.

GM Nameplate / Elite Plastics, Beaverton, Oregon

Account Manager, 2003 – 2005

Supplying customer service for strategic accounts through customer specific project

management, including customer forecast management and customer web-based supplier

management programs. Order entry, quoting, providing status on customer open order reports

and expediting.

Moore Electronics Inc., Tualatin, Oregon

Account Manager, 1999 - 2003

Supplying customer service for strategic accounts through customer specific project

management, including customer forecast management and customer web-based supplier

management programs. Order entry, quoting, providing status on customer open order reports

and expediting. Outside sales responsibility: Directly pursuing new sales opportunities within

my existing accounts and also pursuing leads for new customer business.

Arrow / Richey Electronics, Beaverton, Oregon

Inside Sales/ Customer Account Representative 1989 – 1999

Supplying customer service for key strategic accounts through customer specific program

management, including JIT, ARS and EDI. Helping customers to develop custom stocking

programs to meet their product management needs. Order entry, quoting, Providing status on

customer open order reports and expediting and providing branch support.

Professional Awards:

2006 Outstanding Performance Award from Medtronic Emergency Response Systems.

2002 Quality Supplier of the Year from Medtronic / Physio Control.

2001 Letter of Commendation for service and support from Medtronic / Physio Control.

2000 Supplier of the Year from Medtronic / Physio Control.

Education:

Beaverton High School, Beaverton, Oregon Diploma

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