Engineer Quality Assurance

Jeremy Archer

** ******** ***** ( Aberdeen, NJ **747 347-***-**** (c) (

*******@*******.***

Messaging Engineer

Solutions-focused and resourceful professional equipped with more than 10

years of hands-on success fueling efficiency, providing systems support,

and executing projects within various corporate and consulting

environments. Dynamic problem solver with broad combination of experience

across technical troubleshooting, technology updates, consulting, and

teamwork. Offer valuable ability to translate complex technical issues into

user-friendly lay terms. Expertly analyze requirements and define needs to

formulate and present comprehensive customized solutions using technology

to achieve goals. Efficiently identify, troubleshoot, and resolve difficult

technical issues. Areas of excellence include:

Technology Evaluation ( System Improvement ( Procedure Development

System Installation ( Process Improvement ( Help Desk ( Research (

Technical Writing

Project Management ( Technical Support ( Communications ( Multi-tasking

Career History

NATIONAL BASKETBALL ASSOCIATION ( Seacaucus, New Jersey 2001-Present

The NBA, founded in 1946, is a professional sports league and global

business that features 30 teams in the United States and Canada.

Senior Messaging and Collaboration Engineer

Deliver 2nd- and 3rd-level Lotus Notes, Domino Applications, and Blackberry

operational support to more than 1,500 users globally, IT management, and

staff; maintain constant security, accessibility, and availability. Analyze

operational environment/systems to monitor email and application status.

Perform routine reviews of system logs and reports to identify potential

concerns. Employ use of Domino Administrator to monitor servers and message

counts as well as issue server console commands. Deliver monthly on-call

rotational support. Determine solutions to synchronization issues, assign

software configuration and IT policy, set activation password, and modify

users via Blackberry Manager 4.1.6.

. Spearheaded project upgrading messaging/application servers from Domino

6.5.4 to 8.5.1; communicated with developers to identify transition

requirements, enforce deadlines, and maintain quality assurance prior to

product rollout.

. Architected and implemented email retention/archive solution to ensure

compliance with corporate policies.

. Developed and implemented Disaster Recovery solution encompassing email,

blackberry and applications.

SQUARE ONE CONSULTING ( Holmdel, NJ 2001

Square One is a full service technology consulting firm

Project Engineer

Facilitated planning and executed projects within budget and stringent

deadlines. Collaborated with team members and 3rd-party

contractors/consultants to generate and deliver projects as planned.

. Worked as a consultant deployed on large client site to maintain Lotus

Notes, Domino and Network infrastructure for a multiple site environment

. Daily responsibilities included but were not limited to the System

Administration of Domino Mail, Application, Intranet servers, Windows

2000 Active Directory environment and network infrastructure as a whole

including routers, hubs and switches, maintain global Domino directory,

create and maintain Lotus Notes/Network user accounts and group

membership and maintain daily server backups

. Worked as lead on multiple projects including Windows NT 4.0 migration to

Windows 2000 server with Active Directory, Windows 98 migration to

Windows 2000 Professional, Lotus Notes client and Domino server migration

from R4 to R5 and Lotus Notes/Exchange integration

Jeremy Archer

Page 2 347-***-**** (c) ( *******@*******.***

Career History, continued...

TIME INC. ( New York, New York 2000-2001

Time Inc., a Time Warner company, is one of the largest content companies

in the world. With a portfolio of 22 U.S. magazines and more than 25 U.S.

Web sites, including some of the world's most popular, powerful and trusted

brands, it is the largest magazine publisher in the U.S

Application Support Specialist

Executed multi-faceted projects, such as modification of FDA-compliant

software. Performed troubleshooting to resolve Lotus Notes database/server

issues. Collaborated with Sales, Product Support and QA, Technical

Consulting, and Implementation and Development to ensure successful project

completion and maintain customer satisfaction.

. Performed hands on administration of multiple NT/Domino Application

servers

. Supported internal and external application development teams through

test, release and production environments for the implementation of

new Domino Web/Intranet applications

. Daily responsibilities included but were not limited to the System

Administration of Domino SMTP/Mail, Application and Intranet servers,

maintenance of global Domino directory, creation and maintenance of

Lotus Notes/Network user accounts and groups

. Member of three member migration project team migrating company wide

CC: Mail users to Lotus Notes/Domino R5

LOTUS DEVELOPMENT CORPORATION ( Cambridge, Massachusetts 1996-2000

IBM subsidiary and developer of software permitting cross-network

collaboration within corporations.

Lotus Notes Administrator (1996-2000)

Performed hands on server administration, troubleshooting, performance

tuning and capacity planning to ensure optimum performance and continuous

availability of a 7x24 multi-platform environment of 250+ Domino servers

including Mail, Application, Intranet, Extranet, LEI/Notes Pump

. Functioned as a technical lead for Lotus Notes administrators and

multiple application groups

. Set procedures, policies, and standards for messaging and business

applications through test, release and production environments

. Monitored performance and capacity of Lotus Notes servers. Performed,

monitored, and ensure integrity of Lotus Notes/Domino server backups

. Monitored LOG.NSF for signs of corrupted databases and replication

errors and assisted in repairs

. Verified synchronization of NAMES.NSF across servers and resolved any

discrepancies

. Created groups and added users to those groups as requested

. Created new user mail databases and assigned proper access rights as

requested

. Performed any database and mailbox moves

. Performed any deletions, name changes, connection documents, and IP

addresses as requested

. Requested and performed re-certification of user and server ID's as

needed

. Monitored and communicated with the Help Desk to resolve Lotus Notes

problems

. Communicated and coordinated the direct repairs of corrupted databases

and replication errors

. Coordinated the correcting of mail routing problems

. Communicated and coordinated with any other relevant external

departments when necessary

Education, Certifications, & Training

Bachelor of Science, Communications

Northeastern University, Boston, Massachusetts

IBM Certified Lotus Notes Domino 6.5 System Administrator

IBM Certified Lotus Notes Domino 5.0 System Administrator

Operating Systems: MS-DOS, Windows 2000, 2003, 2008, XP Professional,

Windows 7, Macintosh OSX

Software: Lotus Notes/Domino version 5.0, 6.5x, 8.0x and 8.5x; Sametime;

Sametime Unified Telephony; Quickplace; Lotus Traveler; LEI; Lotus

Connections; Blackberry Enterprise Server 3x, 4x, 5x; Microsoft Active

Directory; Microsoft Exchange 2000, 2007; Extrafax; Department Calendar;

Symantec Enterprise Vault; Symantec Endpoint Protection; Postini,

PistolStar, Unlimited Mail Box

Hardware/Storage: Dell, Hewlett-Packard; EMC Clarion; Isilon; Macintosh

XSAN

Protocols: TCP/IP

Languages: Lotus Script and SQL

Testing Tools: TeamStudio

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