Engineer System
Resume:
CHRISTOPHER T. COLE
*** ******* **. ---******* ** 92311
Phone: 760-***-****
**********@***.***
June 2010
SUMMARY OF QUALIFICATIONS: IT Professional with twenty + years of combined experience
As a IBM Mainframe computer operator I-III Two years working as a help desk tech.
Obtained MCSE A+,N+ certificates in computer and Networking, eight month’s installing &,
Setup of Cisco Switch’s & HP servers for Modis Inc. / Home depot Inc.
Self-motivated works well independently, or as a member of a diverse team.
Continuing studding for MCDST Certification.
EXPERIENCE:
Modis INC. 2009 (7 Months)
Atlanta Ga.
Deployment Tech. lead
1First visit, Site prep that included load balance with wiring install of new Cisco switch's .
2Document computer equipment on site and condition of site.
3Prepare site for server's / raid unit install.
4On second visit to site install and configure HP server's and raid unit.
5On third evaluate store system and remove old equipment.
6Confirm store system and sub systems are up and running.
NDTI INC. 2004-2005 (12 Months)
Twenty-nine Palms, California (MCCGSC)
Help Desk Admin.
1 Help manage MCCLB help desk system; set up, made changes, and deleted user profiles.
2 Ran customer support desk.
3 Filled out customer request & Remedy online forms and answered phones.
4 Helped users with day to day problems of Window’s and network systems.
5 Daily use of cyber security and physical security software.
6 Deployment of Dell Desktop Computers which ran the Windows 2003 Operating System.
APEX Systems 2003-2004 (7 Months)
Twenty-nine Palms, California (MCCGSC)
Deployments Tech. I
1Daily interface with system tech’s using Remedy and Outlook running on Windows
NT/2000/2003 systems.
2Pre-deployment, includes user office requirements, wire drop, cable length, power strip, etc.
3Use of Active Directory’s services with limited use of Lotus Notes when requested.
4Ran customer support desk. Filled out customer request forms and answered phones.
APEX Systems 2002-2003 (5 Months)
China Lake, California (NWDC)
Deployment Tech.
1Deployment of Dell Desktop Computers which ran the Windows Operating System.
2Daily use of cyber security and physical security software.
3Use of Active Directory’s services with limited use of Lotus Notes when requested.
4Pre-deployment, includes user office requirements, wire drop, cable length, power strip, etc.
Arrowhead Flight School 1993-1994
Marine Corps Logistics Base 1992-1993 (13 Months)
Barstow, California
Computer Assistant III
1Submitted batch job streams for nightly processing.
2Made changes to batch programs as needed.
3Made changes to input per user requirements.
4Helped in operations with print output and special forms.
5Helped with the user keypunch areas and help desk as needed.
Marten Marietta Inc. 1981-1992 (11 Years)
Santa Maria, California
Computer Operator
1 Monitored system consoles and entered appropriate system responses.
2 Broke down special forms and multiple reports for distribution to the control area.
3 Responsible for loading, unloading, and cleaning for the system and library tapes.
4 Helped run the company customer support desk.
5 Answered general computer questions and filled out request forms.
In 1985 received letter of accommodation for completing 4 days of user input in one shift when
system hard drive crashed.
CBS Records 1976-1981 (5 Years)
Santa Maria, California
Key Batch Operator/Shift Leader
1Monitored system consoles which ran under HASP and RJE software.
2Verified reports, researched problems, and balanced reports from users in New York and Orlando
Fl.
3Processed system backups.
4Answered questions from local users.
EDUCATION:
Associate Programming Degree, Control Data Institute, 1975
Microsoft Certified Professionals 4.0, Software Education of America, 2000
Microsoft Systems Engineer 2000, NET 10, 2002
Comptia A+ and Network Professional, NET 10, 2002
Microsoft Systems Engineer 2003, New Horizons, 2006
Microsoft Desktop Support Technician, New Horizons, 2006
References by request
Contact this candidate