Customer Service Network

Jerna Weber

**** ***** **. ********, ********* 70090

Email: **************@*****.*** ? Home: 225-***-**** ? Cell: (225) 206-

3828

EXPERIENCE

Networking Experience: Completed courses that thoroughly discussed topics

such as operating systems, Windows XP operating system, network standards

and protocols, and Microsoft Network Operating Systems (Server 2000 and

2003)

PC Installation and Troubleshooting Experience: Completed an Introduction

to Personal Computers course which gave instruction and practice of a

typical Personal Computer (PC) at the hardware level and a PC Technology

course which focused on emphasized analyzing and optimizing system

performance, troubleshooting, and repairing malfunctioning systems.

Terminology and concepts related to major PC hardware components and their

functions as well as entry-level hands-on troubleshooting skills were

learned as a part of these courses.

Programming Experience: Completed an Introduction to Computer Programming

course gaining experience in writing code in VB 6.0 and VB.NET

Beneficial Business Skills:

. Microsoft Operating Systems Experience: Windows 95 - 2000, Windows XP,

and Vista

. Server Experience: Windows Server 2000 and 2003 environments

. Microsoft Office Software Experience: Word, Project, Access, Visio,

Outlook, PowerPoint, and Excel

. Personal Computer and Printer Installation/Troubleshooting Experience

. Visual Basic and GUI Applications Programming (6.0 and .NET)

Experience

. Professional Skills: Communication, Time Management, Organizational,

Management, and Leadership Skills

. Customer Service Skills

EDUCATION/ CERTIFICATIONS

Associate of Science Degree in Computer Networking Systems, ITT Technical

Institute, St. Rose, Louisiana, Graduation: December 2008

Bachelor of Science Degree in Information Security Systems, Ashford

University, Clinton, Iowa

Anticipated Graduation: December 2011

Certifications (instructional training completed): Testing for A+, and

Network +

EMPLOYMENT HISTORY

Louisiana Farm Bureau Insurance Company, Baton Rouge, LA

06/2008-Present

Network Coordinator I

. Responsibilities include performing hardware support, troubleshooting,

and repairs for all platforms of laptops and desktops, both in-house

and at customer locations and ghosting images. Basic Cisco router

setups.

. Monitor system performance and provide security measures

. Setup user accounts through active directory and enabled email

accounts through MS exchange

. Instructing users on new or upgraded computer applications and

hardware

Diamond Data Systems, Harahan, LA

04/2007-06/2008

Network Technician/Helpdesk Technician

. Installation, configuring, and troubleshooting of network equipment

such as joining computers to the RSD Network, performing group policy

updates, assisting users in troubleshooting printers, and copying

local documents for transfer to the network; Diagnose local and

network problems, replace network equipment, and travel to various RSD

sites to troubleshoot and resolve network issues

Jerna Weber

Page Two

Home: 225-***-**** ? Cell: 225-***-****

. Daily monitoring of the RSD LAN and WAN in addition to configuring of

firewalls, network protocols (TCP/IP), and mail protocols (SMTP, POP);

Conducted service calls to vendors and other RSD support personnel to

assist with repairs and replace network equipment

. Enter all data from school surveys into an excel spreadsheet and test

phone lines for activity and which line goes to which number; Audit

Network Systems to obtain serial numbers on computers, Switches, and

Routers; Install Servers in to a Server Racks and connect Patch Cables

from the Patch Panel to the Switch and then use zip ties to secure the

cables

. Control BMC Solutions and Altiris Helpdesk Operations to request to 20

member of Recovery School District IT Staff and Clients; Edit Visio

diagrams of school buildings to show where the electrical outlets are

in each room, and where all of the Ethernet jacks are located in each

room

. Use of Altiris Deployment Server/Console to send applications,

software and service update

ABM/ACSS Security Service, Gonzales, LA

06/2006-05/2007

CCTV/ Weigh Master

. Observe the Closed Circuit Television overseeing security plant to

ensure the safety of all employees

. Use SAP System a program to enter into the GSAP system to acquire

needed paperwork

. Responsible for using GSAP for truck deliveries and printing out the

customer's Bill of Lading

. Responsible for pulling up schedules and assisting customers

SCHOLASTIC ACHIEVEMENTS

Member, National Technical Honor Society, ITT Technical Institute, St.

Rose, LA, Inducted: September 2007

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