Project Manager Technician
Resume:
Steve Landis
Gainesville, MO.
Email: ***************@*****.***
Objective
To obtain a position that will further my technical skills
by challenging my current knowledge and provide a growth path.
Professional Experience
Contract
Addeco Staffing
10/2010
ATM Ambassador
Teaching Bank customers how to use the new ATM technology
On Contract
BCGI Tech Staffing
10/02 -- 5/07
I.T. Technician/ Field Technician/ NetWork Admin -
Field Technician for (Wells Fargo Banks, in entire state of Minnesota)
P.C., Peripherals and low voltage
Set up, add and or remove from network:
P.C.(Windows 2000, XP), laptops, printers, Black Berry’s, Routers, Switches, Hubs
and personnel
P.C., Repairs, re-imaging, hardware and software installs, deinstalls
Troubleshoot and repair/resolve any issues with all equipment either
P.c., Laptop, including hardware, software or network related
Low voltage cable installation.
Installing, terminating, labeling and testing communication
cables.
a) Installation and termination of cat3, cat5, cat5e,
cat6, coax, POTS, PBX, VoIP.
b) Installation of patch panels and racks.
Termination on punch down blocks and patch panels.
Use of all tools to complete jobs from start to finish,
a) Toner and probe, line testers, punch down tools, etc.
T1 and 56K Circuit testing and migration (Wells Fargo Banks)
a) ATMs and Banks
b) Light Cisco scripting
Troubleshooting circuit issues.
Activations
Extensions
Cisco router issues
Coordination and close communication with various technicians
to solve issues.
MCI Techs.
Cisco Engineers
Keep and fallow schedules and timelines.
Schedule for the week and complete all sites on time
in or out of town.
Documentation.
Timeframes
Issues
How resolved issues.
Report to project manager.
Keeping expense reports.
Learning the latest technology.
People relations.
Keeping clients informed and calm about the project
and making them feel confident in you and the job being done.
National Tech Center
09/99 – 07/01
On Contract –
Holy Family Catholic High School – (Systems Administrator)
Set up and installation of entire computer and network
infrastructure.
Windows 2000 O.S. Servers, proxy server, PCs, laptops, printers,
scanners,switches, hubs, routers and wireless LAN
created and managed all users, groups, PCs and laptops.
Install and configured networking software.
Powerchute (UPS)
M. S. Exchange 5.5 and 2000 (e-mail)
Viritas Backup Executive (back up tool)
Network Associates Virus Defense
M. S. Windows 2000 Server
M. S. Proxy server
M. S. Office 97 and 2000
M. S. Windows 2000
Altiris LabExpert (Deployment and management for PCs and laptops)
M. S. OutLook
Troubleshoot and repair down PCs, laptops and network problems.
Set up electronic and informational devices.
a) TVs, VCRs, digital cameras, projectors, scanners, printers, PCs, laptops and software
Instruction to staff on the use of electronic and informational devices.
Variety of other administration duties.
On Contract -
ComDisco – Site Activation Center –(Analyst/3Rd Level Help Desk)
Assist and trouble shoot the installations of
Cisco routers, modems, UPS’s and other peripherals.
Interface with Windows 95/98/2000, Novell and NT network operating systems.
Supported Field Technicians and facilitated problem solving between internal customer groups.
Utilized Remedy ticketing system for escalation of work orders.
Investigate and determine if problems were
circuit, cabling, T1-frame or Cisco router issues: i.e., config, csu/dsu.
Tested sites through frame and modem connections.
Coordinated work and time lines of field techs.
Education
St. Cloud Technical College
Benchmark Computer Learning
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