Project Management
Resume:
APRIL FERREIRA
Piscataway, NJ 08854
*****.********@*****.***
OBJECTIVE: Utilize my Project Management and Networking experience to
effectively implement new systems within the company's
organization.
EDUCATION: The George Washington University, Washington, DC
09/05-06/06
Associates Certificate in Information
Technology Project Management
DeVry University, North Brunswick, NJ
Bachelors of Science Degree in Telecommunications Management
07/99-06/02
STRENGTHS: NETWORK: configured using Visio- Ethernet, FDDI, OSI Network,
LAN and WAN
PROTOCOL: acknowledged rules for networks-
TCP/IP, Token Ring, Frame Relay etc.
HARDWARE: assembled in lab- Hubs, DSU/CSU, Routers, Bridge
and Cabling
TELEPHONY: tested in lab- Electronic
Circuits, Signaling, PBX System and ISDN Lines
SOFTWARE: MS Office XP/2007, Visio, MS
Project, MS Outlook, Adobe Acrobat 9 Professional and
SharePoint
PROJECT MANAGEMENT: acknowledge PMBOK Methodology - IT Risk
Management, Managing IT Projects, Network and Telecom
Principles, Scheduling and Cost Control
EMPLOYMENT:
Verizon Wireless, Warren, NJ
06/10 - 12/31/10
Requirements and Program Management Department
Program Manager (Contractor)
. Monitor changes in scope and track the progress of incoming projects by
following up with project managers, communicating with project team
members to ensure each task has been documented and completed throughout
the project lifecycle to reach project launch successfully.
. Develop a detailed design as part of the database requirement plan to
effectively capture weekly and monthly metric reports to project
sponsors.
DRS Technologies, Inc., Partner of A Finmeccanica Company, Parsippany, NJ
11/07 - 2/10
IT Department
IT Project Coordinator
. Developed, maintained and managed project schedules and scope while
proactively communicating bi-weekly schedule performance trends to end
users and project managers.
. Monitored supporting project documentation through close-out action plans
and identified for issues to ensure completeness, timeliness and accuracy
of status reports on the SharePoint database.
. Coordinated and negotiated with external IT vendors on maintenance and
licensing contracts and pricing. Developed budget baselines for hardware
and software equipment. Monitored maintenance renewals to avoid late fees
and managed budget. Reported equipment moves, adds and changes to the
appropriate maintenance provider.
. Implemented and supervised a tracking system for vendor resources
including hours planned, EAC's and ETC's. Validated vendor invoices and
ensured that integrated costs and schedules are within negotiated
parameters and control guidelines.
. Customized and maintained user proficiency, lists and libraries for
SharePoint Tracking applications.
. Developed instructional manuals, processes and procedures documentation
and statement of work to comply with IT ethics and business standards.
. Assisted technicians on desktop support and hardware asset inventory.
HSBC (Hong Kong Shanghai Banking Corporation), Bridgewater, NJ
06/05 - 11/07
Insurance Services - Compliance Department
Project Coordinator
. Screened and handled inquiries for Compliance and Sales Insurance
departments, maintained appointment calendars, scheduled project
meetings, prepared travel arrangements, expensed reports and developed
PowerPoint presentations/materials.
. Provided support for Chief of Operations and Chief of Compliance.
. Administered a Six Sigma project called the ECTS (Enterprise Complaint
Tracking System). Migrated data from a manual tracking system to new
corporate database.
. Trained employees on new database.
. Managed complaint workflow from inception through delegation to the
appropriate examiner to final response.
. Managed project status with supply vendors and internal project team
members.
. Initiated project preparation and control of confidential records,
statistics and reports regarding operational, financial, and personnel
changes.
. Maintained the OpRisk Database System, which monitors internal/external
operational risks for the insurance compliance department.
. Liaised with site Facilities department to manage departmental office
reconstruction.
IT Department
Remote Systems Technician
09/03 - 06/05
. Assisted with administrative responsibilities such as expensing project
invoices, travel expenses, mailing out VPN Remote packages to users,
equipment capital budgeting worth $2.2 million and monthly reports of
financial forecast vs. actual.
. Liaised with site Facilities department to manage departmental office
reconstruction.
. Responded to internal customers having problems with computers,
telephony, or associated peripheral devices of an average of handling 30
tickets a day through the trouble ticket system. Investigated nature of
problems (such as malfunctioning of hardware devices and software issues)
and corrected as necessary.
. Administered the Safeboot console, created accounts for remote users with
laptops, Lotus notes upgrades, handled the VPN repository, switched back-
up tapes for servers and re-imaged broken PC's.
. Monitored GSD queue to verify Service Level Agreements were met.
Identified and prioritized problems and initiated corrective action.
AT&T, Dayton, NJ
Call Maintenance Center
Jr. Telecom Analyst
07/02-09/03
. As a key contact for clients experiencing telecommunications systems
difficulties, analyzed the issue, coordinated the response and developed
a strategy to deliver the solution.
. Managed expectations for clients by creating timelines and organizing
deliverables.
. Followed-up with clients and local exchange carriers to verify that
issues were resolved.
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