Technical Support Software

STEPHEN P. MOONEY

** **** **.

Rochester, NY ****2

Phone: 585-***-****

Email: **********@*******.***

PROFESSIONAL SKILLS

Computer Skills:

Hardware: Desktop hardware setup/upgrades/maintenance, assembling &

upgrading of equipment.

Software: Microsoft Visual Basic.Net, AutoCAD, DreamWeaver, Visio,

Access, Office, Outlook, Adobe Acrobat, Windows

95/98SE/NT/ME/2000/XP/Vista and DOS.

EDUCATION

Monroe Community College, Rochester, New York

AAS - Computer Information Systems - June 2005

Genesee Community College, Batavia, New York

Completed 36 credit hours - January 1995

WORK EXPERIENCE

Invensys Rail, Spencerport, New York June

2010-August 2010

Design and generate CADD drawings applying project standards with

proper file and recovery plans

Technical Writing

Detail schematic & mechanical assembly CADD drawings

Perform detailing of CADD drawings

Stantec Consulting Services Inc., formerly October

2006-April 2010

Rochester Signal Inc., Rochester, New York

Generate CADD drawings applying project standards with proper file and

recovery plans

Test point-to-point, breakdown and power verification of electrical and

electronic components

Perform detail checking of CADD drawings

Technical Writing

Detail schematic & mechanical assembly CADD drawings

Complete test documentation and reports per client standards and

Federal regulations

Zaks Software, Rochester, New York November 2005-September 2006

Assist in developing and maintaining websites and databases

Upgrade software, equipment and PC's

Produce/develop scripts and associated structures

The Sutherland Group, Rochester, New February 1999-March 2002

York

Comcast Level I & II Technical Support

Provided technical support for high speed Internet service provider

Assisted end user with operating system(s), software applications and

hardware technology issues

Qwest Technical Support

Provided frame relay and ATM circuit technical support

Initiated testing and notified customers of outages

Xerox Corporation, Webster, New York March 1996-January 1999

Worked in various departments of assembly for production, inspection

and/or testing

Exceeded supervisor's performance expectations while working on HDD

photo sensitive drum, copier 1090, fusers, toner cartridges for 5028

and 5052 and DocuTech series

Ashly Audio, Webster, New York September 1995-March 1996

Performed assembly, production and testing of analog and/or digital

amplifiers, graphic equalizers and audio mixers

Produced circuit boards utilizing the wave soldering method

References available upon request.

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