Customer Service Management

Saliymah DaCosta

** ****** *** . *********** **, 14225 . 716-***-**** .

*********@*****.***

Objective

A job enabling me to use my management skills.

Education

State University of New York College at Buffalo, May 2011

Bachelor of Science in Business Administration, Marketing 3.5/ 4.o

Honors

Dean's List Term 2008 -2009

Management Experience

Management Trainee Intern June 2010-Current

Enterprise Rent-a-Car, Cheektowaga NY

. Built a relationship with customers to provided a friendly atmosphere

at all times

. Spoke with clients dealerships and/or Insurance company to help

clarify their issues

. Developed a marketing plan specific to each customer to help produce

additional revenue

. Articulated clearly all details within our contracts

. Understand and implemented management skills necessary to run a

business smoothly while generating profit that coincides with our

mission statement.

Central Dispatch Agent November

2008- June 2010

Installs/Geek Squad, Buffalo NY

. Deescalate calls and persuade irate customers to remain with the

company.

. Implement great customer service skills and remaining pleasant at all

times.

. Navigate computer systems to schedule clients for appointments.

. Maintain contact with the technicians and their supervisors to ensure

their days run smoothly.

Administrative Assistant September 2008-April 2010

Da Illest Entertainment, Buffalo NY

. Coordinate social and community events for the college population.

. Arrange meetings with various artists.

. Draft and negotiate contracts making sure all details were agreed

upon.

. Manage and motivate team to ensure success of our events.

. Initiate contact with other companies who will assist in our project.

Related Course Work

. Human Resource Management Business Communication Marketing

Management

. Strategic Management Operations Management E-Marketing

Advertising

Skills

. Microsoft ( Word, Excel, PowerPoint, Outlook)

. Dispatch and Scheduling systems (DOLI, Gantt, OMS, Ralph 2.0 and 1.0)

. Internet Explorer

Volunteerism

. Student organization : CSO ( Caribbean Student Organization)

. Soup kitchen: catered and served to the homeless

. Praise dance coordinator of Church and District: New Hope, Trinity

District

Work Experience

. Merchandise Associate Sears, Amherst NY April 2008-October

2008

. Cashier/ Waitress Dr Birds Caribbean Rasta-Rant, Buffalo NY

September 2006- January 2008

References Available Upon Request

Contact this candidate