Customer Service Manager

Stacie Robbins, RPh

*** **** **** ****** ( Northborough, Massachusetts 01532 ( 508-***-**** (

****************@***.***

Summary of Qualifications

Goal driven and dedicated professional offering practical and progressive

career success in management and operations in both retail and clinical

pharmacy settings. Recognized for propelling performance to unprecedented

levels through hands on leadership and effective training and development

initiatives. Talented in applying superior attention to detail to minimize

error and limit exposure to risk. Actively employ superior communication

and team building skills, gaining the confidence of employees while

building strong and long-lasting customer relationships that achieve top

ranking customer satisfaction scores. Excellent qualifications in

inventory control and human resources management. Demonstrated ability to

liaise with physicians, providing reliable consultation on dosing and

potential interactions of medications and supporting health and wellness

efforts by leading health screenings and immunization events. Thrive on

opportunities to resolve problems within fast paced work environments.

Career Progression

WALGREEN COMPANY 1992 - 2010

Clinical Pharmacy Manager - Southboro, Massachusetts 2007 - 2010

< Awarded repeated promotion from this leading nationwide pharmacy to

direct pharmacy and front store operations located within a medical

group; this Clinic for Walgreens was the first of its kind in the state.

< Position entailed managing clinic inventory, marketing pharmacy services,

maintaining positive relations with physicians and support staff to

enhance patient care, and serving as a valuable reference for physicians

regarding dosing and drug interactions.

< Provided patients with services that included blood pressure and blood

glucose screenings, immunizations, and home delivery, as well as

financial services such as in house charge accounts, which built

confidence and strong personal relationships.

< Managed all aspects of clinic bookkeeping, payroll, and accounts

receivable, tracked and billed house charges, and collected third party

charge backs.

< Consistently achieved excellent customer service reports, ranking in the

top three out of 30 highly competitive stores, as reported through

consumer surveys.

< Achieved less than a 1% error rate by instilling a culture of attention

to detail and vigilance.

Pharmacy Manager - Quincy and Natick, Massachusetts 1998 - 2007

< Advanced to oversee pharmacy staff, maintain pharmacy budget, handle and

resolve customer service issues, advise patients on over the counter

medications, maintain control inventory of the pharmacy department,

schedule the pharmacy to budget, upheld legal requirements for patient

records, and process third party billing.

< Served as preceptor for 35 pharmacy students, which effectively bridged

the gap between classroom and hands on training and taught interns to

work confidently with patients, often inspiring interns to pursue careers

with Walgreens upon graduation.

< Ensured employee training was completed to pharmacy standards, limiting

company exposure to risk.

Staff Pharmacist - Framingham and Marlboro, Massachusetts 1996 - 1998

< Following exemplary work as a pharmacy student, retained following

college graduation to receive written and verbal prescriptions from

practitioners, process patient phone orders, perform patient

consultations, and compound specialty prescriptions.

< Reduced errors in the fast paced setting by utilizing proper pharmacy

workflow and verifying prescriptions.

Education

MASSACHUSETTS COLLEGE OF PHARMACY Boston, Massachusetts

Bachelor of Science in Pharmacy 1996

AMERICAN RED CROSS Waltham, Massachusetts

CPR and AED Certified 2007

Immunization Certification 2007

Diabetes Certification 2005

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