Customer Service Quality Control

Lindsay M. Grifka

*************@*****.***

**** ******** *********, *********, ** 92509 ? 517-***-****

OBJECTIVE

To obtain a challenging, entry-level analyst position in a fast-paced

environment in order to gain experience and be a positive contribution to a

team

EDUCATION

Walsh College, Novi, MI Expected

graduation: December 2011

Masters of Science, Finance

. Concentration in Corporate Finance

. Online Masters degree program

Michigan State University, East Lansing, MI

Bachelor of Science, Mathematics Graduated:

May 2009

. Actuarial Science specialization (GPA: 3.12/4.0)

. Overall GPA: 3.06/4.0

. Dean's List (Spring 2007)

EXPERIENCE

Outdoor Fun Store, Canton, MI

Executive Assistant/Customer Service Representative

September 2009-November 2010

. Provided customer support and created detailed product quotes for

customers with recommendations for ordering

. Communicated with vendors regarding purchase order specifications

. Inspected outbound products to ensure quality control for shipment

. Implemented structured inventory system

. Analyzed ad words and proper search engine optimization, created

unique vendor codes for over 17,000 products and data entry

. Networked with potential customers, vendors and other business

professionals

Steve Montayne Enterprises, East Lansing, MI

Hostess/Server/Bartender November 2006-

March 2009

. Communicated with customers in order to insure a quality experience

. Arranged efficient deliveries, caterings, and banquets and trained new

employees for all shifts

SKILLS

Technical

. Proficient in Excel, specifically data analysis, Microsoft Word,

PowerPoint and Outlook

. Proficient in NetSuite

. Some experience with QuickBooks and MiniTab

ACTIVITIES

Michigan Capital Region

Big Brothers Big Sisters September

2008-May 2009

. Committed to mentoring a young child in a school-based setting as a

Big Sister

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