Customer Service Manager
Resume:
Tracy
L. Rosa
Rome, NY *****
(315) 886- 9003
******@*****.**.***
Highlights: Expierenced leadership skills
Data Entry Skills
Time Management Skills
Customer Service Skills
Self-Motivated Skills
Administrative Skills
Related
Experience: Walmart Distribution Center Marcy, NY
Supervisor- November 2000 to current
•Managing over 30 people or more in an area to make production goals daily.
•Processing daily work performance in computer to track goals and units daily in area.
•Tracking are daily, weekly,monthly, quartley and yearly goals.
•Completing our daily workload in time allowed.
•Following up with associates ideas and concerns.
•Associate contact reviews on performance, attendance, strenghs, and weekness.
•Adminstrative work done daily such as payroll, safety reports, attendence and emails.
•Involved in hiring process.
Walmart Supercenter Rome, NY
Zone Manager- June 1998 to November 2000
•Managing over 15 people or more in an area.
•Delagating assignments and tasks daily.
•Following up on work completed.
•Ordering merchandise through vendors and warehouse on computer.
•Inventory Control Audits.
•Involved in hiring process.
•Modular set up in store.
•Adminstrative duties such as payroll, attendance,evulations and emails.
•Providing excellent customer service to our customers.
Fleet Bank Answering Service Utica, NY
Customer Service Specialist- November 1997 to June 1998
•Assisting customer over the phone with their checking, savings and IRA accounts.
•Computer skills used daily.
•Providing excellent customer service.
Walmart Supercenter Rome, NY
Department Manager- December 1994 to November 1997
•Same duties as stated above for zone manager.
Education: Mohawk Valley Community College
Business/Accounting (25+ credits) Utica, NY 1994-1995
Rome Free Academy High School Rome, NY
Diploma- 1994
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