Technician Active Directory

Deborah A. Gilbreath

**** *********** *****, ********, ** 38632

901-***-**** ~ *******.*********@*****.***

EDUCATION

State Technical Institute Memphis, TN

Associates Degree in Electronic Technology - 1997

Microsoft Certified Professional

70-270 Microsoft XP Professional - May 2006

Citrix Certification Administrator

Citrix Xen App (Presentation Server 4)-May 2008

Certificate of Completion

Microsoft Windows Server 2008 Custom Class - Covered various

topics from Active Directory and Network Infrastructure

Configuration

EMPLOYMENT HISTORY

May 00 - April 09 FedEx Services Collierville,TN

Senior Technical Analyst

. I have worked in a Citrix environment for 10 years.

. Xen Apps 4.5 was installed in October of 2006. Our team

implemented and up graded Citrix from1.8 to 4.5 on 69 compute

servers . I support that environment until April 2009

. Part of supporting a production environment. Our team would test

new application and projects in the lab setting. In the summer

of 2008 our staff had tested a Blade server with Citrix 4.5 and

5.0 in Microsoft Windows 2003 and 2008 enviroment.

. Provided third level support as a Domain Admin for Microsoft

Active Directory. Citrix Administrator of a Publishes Desktop

for 40,000 profiles and maintain 7000 concurrent users licenses

for Citrix ICA projects for FedEx. Maintained user's access and

compute servers, Print servers and Files servers, availability

at 99%.

. Analyzed servers that reboot to analyst and correct problems or

send information to vendors for further review.

. Implemented various changes to servers. Maintained and

implemented backups for Windows servers and restores files from

backups for end users using Veritas.

. Monitored 79 GRID Compute servers, 15 File server, 5 print

servers,125 Novell servers, and 120 Windows servers for various

projects (Compass, GSMART, ROADS, Genesis)

. Provided monthly reports to team and management for review.

Jan 99 - May 00 EDP Contract Services Memphis, TN

Technical Analyst

Responsibilities included monitoring 12 Grid Servers and 350+ Novell

servers worldwide and contacting on-call personnel and System

Administrators regarding down servers. Also, provided daily reports

to CLS for review.

Oct 98 - Jan 99 EDP Contract Services Memphis, TN

Systems Technician

Provided FedEx Powership 3 external customers support with hardware

and software issues.

Apr 98 - Oct 98 Addecco Memphis, TN

Support Technician

Duties include hardware and software technical support. Windows 3.1,

Windows 95, and Windows 98 software supported.

Awards Received

FedEx Services

The Purple Promise Award, Jan 2007

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