Customer Service Representative

Simon J. Forbes

**** ** **** ***** #*** Plantation, FL 33313

Home 954-***-**** Mobile Phone 954-***-****

E-mail: *******@*******.***

Objective: In search of a position of responsibility and growth potential;

To contribute my knowledge and skills

towards the success of a Company.

Education: Everest University (2006-2010)

Bachelor of Science Degree in Computer Information Science

Graduation Date: May 2010

Work Experience:

Primerica Financial Services Fort Lauderdale, FL

Apr. 2009 - Present

Title: District Leader

Responsibilities Include:

V Conducting Interviews & Presentations

V Educating Families on Debt, Income Protection & Savings

V Training and developing new hires

V Knowledge of products and services

V Prospecting and developing warm markets for new hires

Bank Atlantic Pompano Beach,

FL Feb.

2004 - Mar. 2010

Title: Senior Customer Service Representative

Responsibilities Include:

* Customer Service; Coaching new tellers

* Posting daily business plan to tellers & personal bankers

* Balancing ATM & Cash Vaults; Distribute cash to tellers

* Accepting Deposits, Withdrawals & Loan Payments

* Providing account alternatives to potential and existing customers

* Opening and closing bank procedures

Bankunited Hollywood, FL

Dec. 1998 - Feb. 2004

Title: Customer Service Representative/Senior Teller-Floater

Responsibilities Include:

> Customer Service; Assisting new tellers

> Accepting loan payments, deposits and withdrawals

> Opening Accounts; Data Entry

> Telemarketing for sales and referrals

> Knowledge of bank products, disclosing interest rates

> Opening and closing procedures; Balance cash drawers daily

Computer Skills:

o Microsoft Windows XP, Vista; Microsoft Office 2003, 2007 [Word, Excel,

PowerPoint, Access]

o Visual Basic 2005, 2008; C++ 2005

o Typing WPM 20-25

References: Available upon request.

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