Quality Assurance Manager
Resume:
Greg S. Williams
Eureka, MO 63025
Residence: 636-***-**** E-mail: ******@*******.*** Cell:
PROFILE
> 20+ years of comprehensive experience in effective planning,
administration, and direction of manufacturing operations with product
experience in the highly competitive industries of business
communications and direct marketing, automotive OEM supply industry,
HVAC, and consumer products.
> Extensive experience in Lean Manufacturing, Six Sigma, and supply
chain improvement initiatives and cost reduction programs that produce
positive results by meeting business and financial goals.
> Demonstrated ability to build effective teams and lead them in
identifying and implementing changes in the organization to facilitate
improvement.
> Knowledge of ISO/TS/QS quality and environmental systems and
certifications, and Sarbanes-Oxley compliance.
> Extensive experience in the following manufacturing processes: offset
and digital printing, bindery, letter insertion, polyurethane foam
molding, mechanical assembly, metal stamping, machining, welding, and
injection molding
EXPERIENCE
Fiserv 2007 - Present
Marketing Services - Output Solutions, St. Louis, MO
2007 - Present
Vice President of Operations
Multi-plant responsibility for all production operations of the Marketing
Services Group of Fiserv Output Solutions serving the healthcare,
financial, and retail markets. Directs all business functions including
offset and digital print, card and booklet production, mailing
fulfillment, production support, production control, engineering,
shipping/receiving, warehousing, facility maintenance and security.
> Consolidated 3 locations into one new design/built facility
increasing plant and office space efficiency while reducing
overall square footage by 20%.
> Introduced Lean principles to the organization and drove
improvement in every area of the operation through Process
Improvement initiatives, such as: 5S, standardized work, Value
Stream Mapping, spaghetti mapping, workforce training and
development, pull systems, error-proofing, and metrics-based
management.
> Drove bottom line improvement through labor reduction and
increased capacity allowing the organization to keep work in
house that had historically been outsourced. This led to
record-setting year in 2008 in Service Labor Gross Margin and
Net Operating Profit.
> Continue to manage operations efficiently through this
economic recession by way of cost cutting initiatives and
innovative labor strategies while still providing customers
with "best-in-class" levels of quality and service.
Magna International 1991 - 2007
Techcraft Seating Systems, Intier Automotive,Strongsville, OH
2006-2007
Division General Manager
Selected to start-up a new seating division to supply the Ford Econoline
Van Assembly Plant (OHAP) in Avon Lake Ohio.
Integram-St. Louis Seating, Intier Automotive, Pacific, MO 1996-
2006
1991-
1994
Division General Manager (2003-2006)
Responsible for a $300 million, 600 employee division of Magna
International. Directed all business functions including program
management, quality, engineering, purchasing, finance, human resources
and manufacturing.
> Met or exceeded profit plan every year as General Manager in
an environment of rising material costs and substantial
customer givebacks.
> Maintained an excellent relationship and reputation with customer.
Won DaimlerChrysler Gold Award for 2004. Won Mopar Drive Award in
2004 for best performing supplier in service sales.
> Launched revolutionary new Stow-N-Go seating system in January '05 on-
time, within budget, and finished the year with a quality level of
7ppm at customer.
> Directed an ongoing effort of continuous improvement in every area of
the business. Yielded significant improvement in production areas,
supply chain management, and administrative functions such as
healthcare costs and Workers Compensation.
> Won Intier Automotive's Six Sigma Award in 2003 for the division with
the most effective Six Sigma program. In the first 5 years of the
program, our Black Belts and Green Belts completed over 50 projects
with savings in the millions.
> Led negotiating team in 2005 labor contract negotiations with United
Auto Workers Local 1760.
Assistant General Manager (1997-2003)
Reported to General Manager and responsible for directing all activities
of 220 + UAW employees and 30 + non-union employees in producing
polyurethane foam seating components. Responsible for all plant
operational functions; manufacturing, maintenance, manufacturing
engineering, IT, quality, safety, Six Sigma, and tooling.
> Successfully reduced direct labor costs 42% over a period of three
years through automation projects, technology improvements, product
changes, and work station relayouts.
> Reduced scrap and rework costs over 60% over a two year period through
implementation of Six Sigma and restructuring.
> Improved plant efficiency and throughput to the extent that a three
shift operation was reduced to a two shift operation at the same
customer volume.
> Member of negotiating team in labor contract negotiations with United
AutoWorkers Local 1760 in 1998 and 2001.
> Oversaw efforts to become successfully registered to ISO-14001, QS-
9000 and TS-16949.
Production Manager (1991-1994 and 1996-1997)
Reported to Assistant General Manager and responsible for production and
maintenance departments in a 350 + UAW employees, 70 + non-union employee
JIT automotive seating assembly plant.
> Established a Skilled Trades Training Committee with the union which
developed an in-house apprenticeship program for Tooling and
Maintenance Departments.
> Developed standardized production operator training program which
proved effective in defect reduction and efficiency improvement.
> Restructured Maintenance Department and cross-trained all department
personnel to achieve: a 17% reduction of downtime in one year, an
improved preventive and predictive maintenance system, and reduced
departmental overtime.
> Earned Chrysler's Quality Excellence Award in 1992 and their Pentastar
Award in 1993 and 1997.
Royal Oak Enterprises,Ocala, FL 1994-1996
Vice President of Manufacturing
Full P & L responsibility for three manufacturing plants in Florida and
one in New York. Products manufactured included charcoal briquettes,
activated carbon, dimensional lumber, secondary wood products and Hibachi
Brix .
> Developed programs and processes focused on manufacturing improvement
and cost reduction, lead time and lot size reduction, quality
improvement, staff development, and team building.
> Actively involved in strategic planning including possible
acquisitions and plant consolidations, product development, major
supplier contracts, environmental concerns, succession planning, etc.
> Worked closely with Plant Managers to attain short term objectives and
assist in plant-specific planning and problem solving.
Emerson Electric Company, White Rodgers Division, St. Louis, MO 1989-
1991
Quality Assurance Manager
Responsible for the planning and directing of all Quality Assurance
activities of a plant manufacturing a wide range of temperature control
devices.
> Transitioned department activities from end-of-line detection to
prevention through training, the use of statistical methods, and
process and procedure auditing.
> First plant in the U.S. to be registered to ISO-9000 by the American
Gas Association (AGA).
> Recipient of Emerson's "Presidents' Quality Award"
Cooper Industries Inc., Bussmann Division, St. Louis, MO 1986-1989
Technical Supervisor (1987-1989)
Responsible for the direct supervision of Bussmann's automotive pilot
production and advanced manufacturing operations.
> Managed the efforts of personnel from Product Engineering,
Manufacturing Engineering, Quality Assurance, Materials, and
Production to make an effective and efficient transition from lab to
assembly line.
> Obtained diverse experience in project management and applied
technologies such as robotics, flexible cellular manufacturing,
programmable logic controllers, and laser measurement systems.
Division Quality Assurance Engineer (1986-1987)
Responsible for developing and implementing Total Quality Management
policies and procedures for use by all division manufacturing plants.
EDUCATION
Auburn University, Montgomery, AL
M.B.A. Degree, 1986
Southern Illinois University, Carbondale,
IL
B.S. Degree in Industrial Engineering
Technology, 1982
Six Sigma Consultants, Scottsdale, AZ
Certified Six Sigma Champion
University of Michigan, Ann Arbor, MI
Lean Manufacturing coursework
Certified Quality Engineer (CQE), American
Society of Quality
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