Sales Representative

Edward Hamilton

**** *** ***** ***** ( Theodore, AL ( 251-***-**** (

******************@***.**********.***

Targeting Entry-Level IT Positions

0. Upcoming ITT-Tech graduate offering a strong academic background in

IT.

0. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

0. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, and tools.

Education

ITT-Technical Institute - Mobile, AL, Degree expected 03/12

A.S. in Computer Networking Systems program ( GPA: 4.0

Concurrent Employment with College Studies:

0. Retail Associate Manager, T-Mobile USA Inc and Airport Store (2000 to

current): Leveraged strengths in persuasive communications and

consultative sales to earn a reputation as a top sales performer

(including multiple top 10 rankings out of a 1000+ stores sales

force).

Technology Summary

Systems: Cisco, Linux/Fedora/Red Hat, Windows 9X/NT/2000/XP/2K3/SVR 2008/7,

Novell NetWare, Mac OS

Databases: SQL Server 2005

Languages: Visual Basic, HTML, ASP, Java, Python, Raptor

Software: MS Project, MS Visio, MS Office, SAP Web, Windows Mobile, Blackberry

OS, Android OS

IT/Customer Support Experience

T-Mobile USA - Mobile, AL

0. Retail Sales Representative, (200 to 2002) Handled technical

troubleshooting within an enterprise environment, including mobile

phone crashes, slow-downs and data recoveries. Engaged and tracked

product issues, with responsibility for the timely documentation,

escalation (if appropriate), and resolution of product issues

Selected Contributions:

0. Researched and developed knowledge-base articles for Blackberry OS

issues, resulting in an increase of 20 additional sales and 10

customer saves per month that increased store profit by$17K annually.

0. Exceeded sales targets and achieved exemplary customer satisfaction

scores, consistently scoring between 95%-100% on all customer

interactions (outperforming average of 90%).

Handled 30+ technical/customer-critical calls daily and consistently met

high service standards.

Available for Relocation & Travel

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