Customer Service Sales
Resume:
OBJECTIVE: To obtain a rewarding position in the fields of Psychology
and work with a team of highly experienced professionals for my personal as
well as organization growth.
EDUCATION
**** - 2005 Waltham High school
Waltham, Mass
2005 - 2010 University of Massachusetts Boston, Mass
Bachelor of Arts in Psychology
EMPLOYMENT HISTORY
Lapels Dry Cleaning
Newtonville, Mass
07/2006- 11/2008 Cashier
. Performed customer service duties.
. Opened and closed and reconciled daily sales (cash and
credit)
. Resolved complaints from costumers.
07/2005 - Present Springwell Inc. (Meals on Wheels).
Watertown, Mass
Driver (seasonal)
. Deliver meals to elderly people.
. Verify the status of the client (recipient of the
meal).
. Backup other drivers in vacation or sick days.
. Transmit happiness to the client through smiling
everyday.
. Organized meals for other drivers.
. Check and provide the correct meal to the client
(Diabetic, Cardiac, Kosher)
06/2005 - 02/2006 Cambridge Hospital
Cambridge, Mass
Gift Shop Cashier
. Performed customer service duties.
. Opened and closed store and reconciled daily sales
(cash and credit)
. Organized store to attract more customers.
. Ordered product to maintain adequate inventory
level.
**
02/2005- 06/2006 Double Tree Hotel
Boston, Mass
Gift Shop Cashier
. Performed customer service duties.
. Opened and closed store and reconciled daily sales
(cash and credit)
. Top sales among peers.
. Organized store to attract more customers.
. Ordered products to maintain adequate inventory
level.
VOLUNTER
Waltham High School
Tutor
. Tutored four ninth and tenth grade ESL students in
writing and reading.
Family Literacy Program
Tutor
. Tutored ESL students (adult program)
. Helped empower parents to be partners with the
schools in the education of their children.
. Helped parents strength their parents' skills
necessary for parenting, workforce and community
life.
University of Massachusetts - Boston
Research apprentice
. Worked with the faculty of psychology on research
projects for a year.
SKILLS
. Strong organization and planning skills
. Proficient in Microsoft Word, PowerPoint and Excel
. Bilingual (Spanish/English)
. Transcribe and edit recorded interviews.
HONORS AND ACTIVITIES
. Earned Dean's List at UMass -Boston
. Latino Leadership Opportunities Program (LLOP)
**
REFERENCE
Work reference: Maria Barros
Lapel's Dry Cleaning
318 Walnut St.
Newtonville, MA 02460
School reference: Ester Shapiro
Associate Professor, Psychology Department
University of Massachusetts
100 Morrissey Blvd.
Boston, MA 02125
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