Customer Service Engineer
Resume:
Pittsburg, CA ***** Home: ***-***-871
Cell: 415-***-****
E-mail: **************@*****.***
Reynaldo Aleman Marrero
To be consider for the position of DCS Service Engineer. Have over 19
Objective years of field service experience. Excellent working knowledge of
electronics, robotics, pneumatics and strong customer relations
skills, organization and problem solver. Good understanding of
computer networks. Laboratory and Hospital Service Experience.
Experience Mar 2009 to Present Wafergen Biosystems Fremont, CA
Field Service Engineer
Assist on the development of qPCR units
Assembly and test of units to deliver to the field
Develop field service operations, train users and qualify new units.
Install and service units on the field.
Sep 2008 - Mar 2009 Corbett Robotics San Francisco,
CA
Service Engineer
Service of Liquid Handling and DNA Extraction Robots
Service and repairs of PCR devices.
Quality Control of use and new units.
Customer service visits for PM's and Service Calls across the US.
Mar 2008 - May 2008 Dynaric INC. Daly City, CA
Field Service Engineer
Field Service of Strapping Industrial Equipment
Cover the Western United States
Service, Maintenance and Calibration of strapping units.
Use of hand tools like gauge feelers for calibrations, voltmeters and
others
Mar 2006-Mar 2008 Cardinal Health / Pyxis. Daly City,
CA
Field Service Technician
Service all Pyxis Medical Units in hospitals.
Service and repair of main servers in Pharmacies
Train pharmacy and hospital staff on Pyxis equipment.
Service robotic units at hospital locations.
Troubleshoot units to board level.
Feb 2004- Mar 2006 Aristocrat Technologies Inc.
Daly City, CA
Field Service Technician
Install and Service of Slots Machines.
Software and Hardware Implementation.
Project Management
Program and test display sings thru EPROM programming
Nov 2003- Feb 2004 Cache Creek Indian Bingo &
Casino Brooks, CA
Slot Machine Technician
Customer Service
Service and Repairs of Slot Machines
Service and Repairs of Acres Player Tracking System
May 1998- Sep 2003 PR Tourism Company San Juan, PR
Electronic Games Specialist
High responsibility position, which involves regular inspections and
approval of all electronic gaming devices in the casino.
Be present in the installation of new and the removal of slots
machines from casinos and track their transportation.
Resolve disputes between casino and customers regarding slot machines.
Prepare, schedule and offer seminars and orientation to casino
personnel.
May 1995- May 1998 PR Tourism Company San Juan, PR
Slot Machine Attendant
Service casino customers, paying jackpots and refill of slot machines.
Maintain a record of problems and malfunction of slot machines.
Solve any minor problem with the slot machines.
Nov 1994- May 1995 PR Tourism Company San Juan, PR
Slot Collection Department
Perform soft and hard count collection from the slot machines.
1992-1994 National Collage of PR. Bayamon, PR
Education Associate Degree in Industrial Electronic Technician.
1989-1992 Politecnical University of PR
Hato Rey,PR
3 Electronic Engineering.
Extensive knowledge of Windows XP, VISTA, Windows 2000, Windows 2003,
Abilities Windows NT, OS/2 and DOS operating systems, Office XP applications.
Experience servicing robotic equipment while working at Cardinal
Health on an automated delivery system.
More than 20 years of hands on experience of computers and
troubleshoot software and hardware related issues.
Experience in the use of EPROM readers and programmers, while setting
up progressive displays at casinos. Programming video displays either
by DOS or HyperTerminal via serial cable.
Network experience while setting up Player Tracking System at casinos
and working on Med Units in hospitals. Service, maintenance and
calibration of strapping mechanical units at customer sites, perform
PMs on this units involve taking apart the main head of the machine
that resembles a cam shaft with push rods.
Contact this candidate