Sales Customer Service
Resume:
ERNEST C. BRYAN III
Kyle, TX 78640
EMAIL ********@******.**.***
OBJECTIVE: Seeking a challenging position in a company that will
utilize my experience
and skills to meet business objectives and support my
commitment to continuous improvement.
QUALIFICATION
SUMMARY: A creative, results oriented high achieving professional with
experience in corrugated and protective packaging
manufacturing, scheduling, sales and quality control.
Proven leadership, organizational and communication skills
with ability to learn and execute. Consistent record of
exceeding corporate and personal objectives.
EMPLOYMENT
HISTORY:
2008 to Present Tharco Buda, TX
Tharco is an innovative leader in engineered packaging and
a major supplier of
stock and customer corrugated in the US.
Sales Manager (2008 TO Present)
Responsibilities include sales growth and managing sales
staff, customer service
And design by implementing a structured process to ensure
profitability.
. Managed sales representatives (6), customer service (5)
and design staff of (3).
. Responsible for pricing at profitable margins in a
highly competitive market, also reviewing all estimates
to ensure correct routing through the manufacturing
process.
. Developed and implemented annual sales budget to meet
corporate EBITDA goals.
. Responsibilities also included monitoring and managing
warehouse inventories and A/R balances to accomplish
monthly goals established in the annual budgeting
process for profitability.
2006 to 2008 POLYAIR. BIRMINGHAM, AL
Polyair is an industry leader in
the North American protective packaging market.
Account Manager (2006 TO 2008)
Responsible for maintaining current distributor base and
identifying new distributor opportunities for development.
. Managed and grew existing customer base from (48) to
(57) distributors.
. Successfully defended against and maintained margins in
competitive market conditions, implementing 14% in
price increases within the first year.
EMPLOYMENT ERNEST C. BRYAN III
HISTORY: (CONTINUED)
. Completed sales and product training at all distributor
locations with over 350 individuals from customer
service to executives.
2000 to 2006 SMURFIT-STONE CONTAINER CORP. BIRMINGHAM, AL
Smurfit-Stone Container Corporation is the industry's # 1
integrated paperboard and paper-based packaging
manufacturer.
Sales Representative (2000 TO 2006)
Responsible for maintaining current customer base. Cold
calling on prospects to target as customers, and qualifying
new businesses for sales.
. Managed relationships with customers to maximize
profitability and growth.
. Successfully defended against competitive threat.
. Consistently exceeded prior year sales and sales
forecast by 4%.
1998 to 2000 INTERNATIONAL PAPER. BAY MINETTE, AL
The world's largest forest products producer.
Sales Representative ( 1998 TO 2000)
Responsible for maintaining current customer base. Cold
calling on prospects to target as customers, and qualifying
new businesses for sales.
. Managed relationships with customers to maximize
profitability and growth.
. Successfully defended against competitive threat.
. Consistently exceeded prior year sales by 8% and sales
forecast by 5%.
1996 to 1998 BOX USA. PORT ST. JOE, FL
The largest independent corrugated packaging manufacturer
in the United States.
Sales Representative (1997 TO 1998)
Responsible for maintaining current customer base. Cold
calling on prospects to target as customers, and qualifying
new businesses for sales
. Managed relationships with customers to maximize growth.
. Successfully defended against competitive threat.
. Consistently exceeded prior year sales by 6% and sales
forecast by 2%.
QUALITY MANAGER (1995 to 1997)
Responsible for developing and implementing a Quality
assurance program based upon the requirements set forth by
the International Standards Organization. (ISO 9000)
. Trained all local personnel including top management,
salaried, and hourly employees in the use of TQM, SPC,
and ISO 9001.
EMPLOYMENT ERNEST C. BRYAN III
HISTORY: (CONTINUED)
. Led local plant of 100 employees through the ISO 9001
process. This undertaking was a major project and
required proven leadership and management skills.
. Reduced, by 25% non-conformances in the contract
review, manufacturing process-by-process mapping and
facilitated team building.
1986 to 1996 ST. JOE CONTAINER CO, INC. PORT ST. JOE,
FL
A large integrated corrugated manufacturer located in the
United States.
QUALITY MANAGER (1994 TO 1995)
Responsible for implementation and management of divisional
strategy based on a system of prevention and continuous
improvement utilizing employee involvement.
. Trained all personnel including new employees.
. Implemented statistical charting for the tracking of
individual orders as processed through production.
. Developed QC charting, SPC and Quality assurance to
enhance communications from a local level to a corporate
level.
CUSTOMER/SALES SERVICE CORRESPONDENT (1991 TO 1994)
Responsible for taking orders over the telephone from
customers as well as outside salesmen for the manufacturing
process.
. Maintained warehouse status information on orders produced
for inventoried items and shipments.
. Made samples for customers and outside salesmen according
to their specifications.
. Managed printing and tooling orders from specifications
provided by sales and customers and worked with tooling
vendors to assure correct production runs.
. Acted as company liaison for customers with problems, also
used by sales force as a tool to provide on site technical
assistance in trouble-shooting packaging needs .
PRODUCTION SCHEDULER (1990 TO 1991)
Responsible for evaluating all orders for processing in a
timely manner. From board production off the corrugator to
converting in the converting department for shipping.
. Maintained all raw materials including roll stock inventory
based on production histories and current market
conditions.
. Initiated daily production schedule for 90 employees on
three shifts.
. Worked closely with customer service and production
supervision in order to maintain current inventory needs
for 200+ customers.
PRODUCTION OPERATOR / LEADMAN (1986 TO 1990)
Responsible for the analyzing and interpretation of
production specifications to manufacture corrugated
materials and boxes in a timely and professional manner.
. Supervisor for 90+employees
. Leadman position held in vacation / replacement situations.
EMPLOYMENT ERNEST C. BRYAN III
HISTORY: (CONTINUED)
. Operated all positions on a langston corrugator.
. Operated Ward 66" Die cutters.
. Operated Koppers 50 " Flexo folder gluers.
. Operated Koppers 35" Flexo folder gluers.
. Operated Wax curtain coaters.
. Operated stitchers and tapers
EDUCATION GRADUATE PORT ST. JOE SR HIGH PORT ST. JOE, FL
. Honor Graduate
Gulf Coast Community College PANAMA CITY,
FL
. Business
TRAINING CAREW INTERNATIONAL MEMPHIS, TN
. DPS Dimensions of Professional Selling
Completed
. PSS Professional Selling Skills
Completed
. APS Advance Positional Selling Completed
. TAPS Target Account Planning Strategies
Completed
. Interactive Listening
HUTHWAITE ATLANTA, GA
. MSP Major Sales Process Completed
. Spin Completed
. Negotiation Completed
SKILLS Personable
. Self motivated with a positive attitude.
. Excellent communication skills.
. Well organized.
. Team player.
. Computer skills Microsoft Office, Harry Rhodes and SAP.
. Strong corrugated and Foam Packaging knowledge.
REFERENCES
. Available upon request
Contact this candidate