Quality Assurance Technical Support

Arthur Johnson

772-***-**** • **** Randolph Way Apt 408 Palm Beach Gardens, FL 33410 •

*****************@****.***

CAREER OBJECTIVE

To obtain a position that will utilize and challenge my skills in network administration and customer

service with a company that is high-tech and fast paced.

SUMMARY OF QUALIFICATIONS

* I offer more than seventeen years of experience with computers. For the last eleven years I have been

building and repairing computers, servers and setting up networks and home entertainment systems.

* Highly skilled in computer construction, repair, network installation, setup, and maintenance.

* Capable of working with Linux, Unix, Windows, and some Novell.

* I have extensive experience in the server environment.

* I am experienced with the set-up and installation of Cisco (asa5510 ) and Sonicwall routers, switches

and firewalls.

SKILLS

* Computer construction, computer repair, network installation, network setup, network maintenance,

system administration, network administration and security, Windows, Linux, and switches, wireless

networks, LAN's, WAN's., Sonicwall, PIX firewalls and Barracudas internet security.

Professional Experience

Garden of Life

West Palm Beach, Fl

Network Administrator 1/2008-Present

* Primary lead in migrating from 2003 exchange to 2007exchange,

*First thru third level support via Citirix /VNC shadowing, phone support, email and IM remote via

within a XP/ Vista environment with over 800 users nationally

*Support users Windows 2000/2003 configuration of Active Directory, reset password, create users,

groups and group policies.

*Provide user with technical support and training for the following business products Microsoft Office

(Excel, Word, Access, and Power Point), Adobe 8.0, Peachtree, and QuickBooks Enterprise

*Develop, implement and refine Windows 2000/2003 security standards by modifying NTFS Policies.

*Worked with IT team to set current and long-term standards for file server and LAN bases access.

*Implemented requests of new user access to network in a standardized and timely manner.

*Provided back up (support and coverage) to ITS operations and participates in on-call rotation.

*Provide first level messaging support for Exchange 2003 environment including mailbox creation

association, assigning aliases, size quotas, shared permissions and mail forwarding

*Blackberry end user and BES 4.0 support and 3g IPHONE.

*Documented and maintains an historical system for logging and tracking repairs and maintenance of all

related equipment.

*Onsite repair of hardware including video, motherboards, hard drives, memory and processor upgrades.

*Share Point Administrator creating projects, Wiki, file and document managing, and web server

management.

*Symantec Antivirus administrator monitoring over 50 servers 700 desktops and 100 laptops

*Travel 50% - 60% of the time to remote locations for network installations and to train personnel.

*Participated in department for quality assurance activities.

*Evaluated and repaired all system requests and recommends correct hardware/software

Homes for America Holdings

West Palm Beach Fl 7/1997 – 12/2008

Network Technician/ Help Desk

*Responsible for first level, second and third level technical support for clients in a 3.1-XP desktop

environment

*Handle primary technical support responsibilities to high level executives CEO and CFO of the

company and there partners

*Troubleshoot end user problem thru remote access and excellent walkthrough techniques.

*Supported users with the following business products Microsoft Office (Excel, Word, Access, and Power

Point), Yardi Finance, and MAS 90,

*Implemented requests of new user access to network in a standardized and timely manner.

* Supported satellites offices with LAN configured printers, networking, 3com VOIP phones, wireless

and desktop issues in Europe and South America.

*Provided back up (support and coverage) to ITS operations and participates.

*Worked with IT director and 3rd party vendor to set current and long-term standards of service.

*Planned preventive maintenance of equipment thru antivirus servers and security polices.

*Organize and mange tape backup procedures for offices in 5 countries using Symantec Back-UP Exec.

*Provide Exchange 2003 support including mailbox creation association, assigning aliases, mailbox

quotas, and mail forwarding.

*Installed and monitored VPN hardware and software for remote users.

*Monitor and create security polices thru Sonicwall for remote users.

*Configure Active Directory by adding users groups and group policies

*CRM consulting and installation.

*RF and wireless 802.11 A/B/G consulting and installation Linksys and Citrix

*Install, built and configured computers IBM clone pc’s, IBM Blade Netfintity servers, Dell Power Edge

servers, HP and Lexmark Printers and related hardware for both company and executives personal use

*Configuration of Blackberry equipment to companies Outlook exchange server

*Create technical documentation and procedures for ISO 9001 Certification

*Network configuration using TCP/IP, DHCP, and DNS

*Develop, implement and refine Windows 2000/2003 security standards.

*Plan and participate implementation migration, and moves PC/LAN environment.

*Wireless video, data and voice over IP deployment in Latin American office Bogota, Colombia.

Languages:

Fluently: Spanish

Conversational: Portuguese

TECHNICAL SKILLS:

PC Extreme Proficiency: Microsoft Word, Excel, Power Point, Outlook, Lotus Notes.

Internet Applications: Dreamweaver, Adobe CS 4, FrontPage 2003

Networking: Linksys, 3 Comm routers, Northstar VOIP phone systems, MCSE trained in 2000, Windows

2003,Windows 2008,Apple Talk.

OS: Windows 3.1,Windows 95,Windows 98-2000,Windows XP, Windows Vista, Windows 7, Macintosh

10.6

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