Customer Service Manager

Judy C. Fitzgerald

** ********* *****, ********, ** 01886 - (978) 842-

**** - *****: *******@*****.***

QUALIFICATION SUMMARY

Motivated results-oriented self-starter with over twenty years of

administrative, managerial, operational and/or clerical experience.

Possess strong analytical, problem solving and communication skills in team

and individual environments.

(Excellent People/Customer Service Skills (Strong Organizational

Management

(Budgeting/Scheduling (Financial Management

(Effective Leadership Ability (Confidentiality

(Filing & Data Archiving (Computer/Office Equipment

Operations

EXPERIENCE HIGHLIGHTS

Customer Service/Reception

. Assisted customers in all aspects of retail sales. Managed 17

sales associates.

. Registered/assisted overnight guests in hotel. Orchestrated hotel

events and reservations, managed customer relations and provided

exemplary service to all customers.

Administrative Support

. Performed administrative support functions for the store manager of

a major retail chain. Coordinated and managed multiple priorities

and projects.

. Performed administrative/secretarial functions to the manager of a

large hotel chain.

. Performed secretarial support functions to the owner of a small

plumbing business.

Management/Supervision

. Retail Manager with experience in a large department store chain.

Skilled at planning and budgeting; employee training; adherence of

company policy; and customer relations. Designed more attractive

merchandise presentation strategies and marketing campaigns,

resulting in increased store traffic. Experience in financial

planning and meeting budgets. Certified Loss Prevention Advocate.

Analyzed sales and planned key promotional events.

. Managed Circuit Court Clerk's Office and a staff of 4 deputies.

Maintained over a 100 years of permanent court records and city

history. Responsible for maintaining (in trust) over $500,000.00,

posting interest quarterly. Personal assistant to the Honorable

Judge of the Circuit Court. Maintained court dockets, caseload

reports, prepared court orders, qualified executors and or

administrative of probate estates. The Code of Virginia lists over

800 responsibilities for this elected position.

. Managed small office for privately owned plumbing business.

Maintained books, AR/AP, quarterly taxes, invoicing, collections,

debt warrants.

Judy C. Fitzgerald

Page 2

EMPLOYMENT HISTORY

Store Manager Trainee/Asst. Manager, Stage Stores, Inc., Lexington, VA

2009-2010

Guests Services Agent, Best Western, Springhill, TN

2009

Guests Services Agent, Sleep Inn, Lexington, VA 2008-

2009

Secretary/Bookkeeper, JL Wallace Plumbing & Heating, Lexington, VA 2005-

2007

Certified Circuit Court Clerk - State of Virginia, Buena Vista, VA

1991-2003

EDUCATION/TRAINING

University of Virginia, Charlottesville, VA 1991-2003

Virginia Judicial System Adult Degree Program

Elizabeth Brant School of Business, Staunton, VA 1983

Concentration in Business Administration

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