Sales Support

BENJAMIN CRAWFORD 901-***-****

******@*****.***

***** ***. ** *

Somerville, TN 38068

SKILLS AND CERTIFICATIONS:

. PC hardware/software support

. Network configuration and support

. CAT-5 cabling

. Vast Windows experience

. Moderate UNIX and Mac experience

. A+ and Network+ certified

TECHNICAL WORK EXPERIENCE:

IT Support Tech - Crawford's, Inc., Somerville, TN

2005 - Present

. Provided technical support for all computer and electronic systems;

built and maintained website.

Hardware Tech - Aerotek / PC Mall, Memphis, TN

February 2005 - August 2005

. Tested and repaired various electronics for an Internet store;

products included PC and Apple desktops, laptops, servers, monitors,

printers, scanners, hand-held devices, etc.

PC/Server Tech - CDI, TAC Worldwide, TechSolve, Consultrix, Memphis, TN

June 2004 - Jan 2005

. Short-term contracts at various locations [brokerage firms, banks,

manufacturing plants, high schools].

. Tasks involved: workstation removal/replacement, data migration and

imaging, proprietary software installation, email account setup,

server farm inventory, server setup and replacement, tech support.

Desktop Support / Cable Tech - Dossmann Technology Solutions, Jackson, TN

March 2003 - July 2004

. Installed CAT-5 lines in a chain of eye clinics throughout West TN.

. Set up new Dell workstations and provided subsequent support.

Desktop Support Tech / Webmaster - Lan One, Inc., Memphis, TN

July 2001 - December 2002

. Redesigned and maintained website.

. Provided on-site PC and Mac support for various clients.

Hardware Tech / Point of Sale Data Controller - Kirkland's, Inc., Jackson,

TN December 1999 - May 2001

. Assisted with NT4 server setup for a rollout of 200+ retail stores;

provided remote tech support during their deployment; created

extensive documentation for building replacement servers.

. Controlled connections with all stores via remote desktop connection

software in order to obtain each day's sales data, as well as to

administer support for any server or register problems at the store

level.

. Processed sales data daily on HP3000 system; created preliminary sales

report for company executives.

PC Technician - TEKsystems, Memphis, TN June 1999

- December 1999

. Installed hardware and performed QA testing on HP, Compaq and IBM

assembly lines.

. Provided telephone and in-house PC support; configured NT servers for

a rollout at Kirkland's, Inc.

Hardware/Network Technician - The University of Memphis, Memphis, TN

June 1996 - September 1998

. Maintained faculty, staff and lab computers [PCs, Macs, VAX terminals]

and printers on campus.

. Assisted with student registration setup each semester.

EDUCATION:

The University of Memphis, Memphis, TN

. Electrical Engineering and Computer Engineering Technology, Fall 1995

- Spring 1999

. Physics, Fall 2005 - Spring 2008

The University of Arizona, Tucson, AZ

. Astronomy and Physics, Fall 2009 - Spring 2010

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