Administrative Assistant Quality Assurance

Marilyn McInnis

**** ***** *****

Conyers, GA ***12

Home/Cell: 678-***-****

Email: **********@*******.***

August 2006 - April 2009 Employees' Retirement System of Georgia,

Atlanta, Georgia

Help Desk Specialist/Desktop Support

. Actively monitor Help Desk utilizing Track-It; responsible for meeting

SLA goals

. Setup of user accounts in Active Directory, including password resets,

group memberships and modifications

. Expertise in configuring Windows XP, 2000, NT, 98, 95 as well as

Office XP,Office 2003, and file transfer protocol

. Responsible for imaging desktops using Symantec Ghost Software

. Support over 100 end-users with network, computer and printer issues

. Responsible for troubleshooting remote users with secure ID VPN

. Procured, received, documented and tracked inventory of all computer

equipment and software licenses.

. Provided support for Blackberry devices

. Performed diagnostic testing on PC equipment and ensured printers were

up and running at all times. Installed Maintenance kits on printers

. Configured NBX phone system for entire agency

. Resolved Windows and Internet Explorer issues on desktop and laptops

March 2004 - August 2006 Employees' Retirement System of Georgia,

Atlanta, GA

Administrative Assistant/Social Security Coordinator

. Assisting Chief Operating Officer in all phases of

member/retiree administration

. Responsible for purchasing office equipment, supplies, etc. for

entire agency

. Handling calls from members and retirees, and making sure they

are responded to promptly

. Tracking invoices and expenses; utilizing TrackIT software

. Creating organizational charts using Visio software

. Responsible for creating and tracking modifications to Social

Security 218 Agreement, as well as answering questions about

Social Security from state employees

March 2000 - January 2004 NCO Financial Systems, Norcross, Georgia

Desktop Support/Technical Support

. Provided technical support to pc users, both remote and local

. Repaired computers as needed, including both hardware and

software

. Staged pc's for end users utilizing Symantec ghost software

. Installed and configured software

. Maintained inventory of pc hardware

. Expertise in configuring Windows2000, NT 4.0, Windows98 & 95,

Microsoft Office & Trackit software

M.McInnis

Page Two

1997 - 2000 NCO Financial Systems, Norcross, Georgia

Health Care Collection Agency

Quality Assurance Coordinator

. Created and ran reconciliation reports, using database queries

. Assisted in audits of branch offices

. Transferred files, utilizing ftp protocol

. Distributed reports to branch offices

1995 - 1997 NCO Financial Systems, Norcross, Georgia

Health Care Collection Agency

Administrative Assistant

. Generated all month-end reports, including revenue and expense

. Calculated daily efficiency rate of collector's performance

. Handled all purchasing and requisition issues

. Composed all correspondence for department

1993 - 1995 Milliman & Roberson, Inc., Atlanta,

Georgia

Actuarial Firm

Administrative Assistant

. Assisted Atlanta Casualty Director in overall management of

practice

. Prepared client proposals, reports and presentations

. Served as liaison with clients and Casualty Director

Education:

Georgia State University, Journalism Major

Microsoft Certified Professional, 2001

Microsoft Certified Systems Engineer, (MCSE) 2001

Georgia Leadership Institute - Pre-Supervisory Development May - July

2007

References:

Available Upon Request

Contact this candidate