Quality Assurance Technical Writer

Rosalyn A. Collins

PO Box ***** - Oakland, CA ***20

510-***-**** - **************@*****.***

Education: B.A., San Francisco State University, San Francisco, CA

Certificate, Technical Communications, DeAnza College, Cupertino, CA

Operating Windows XP/2000/NT/98/3.x, MacOS, UNIX, Ubuntu

Systems

Applications/ FrameMaker (unstructured and some structured),

Skills Confluence Wiki, Microsoft Office, Photoshop, HTML

Authoring (Dreamweaver, HomeSite, XML Spy),

RoboHELP, Perforce, Microsoft Source Safe, Screen

Capture Editors/Graphics, Adobe Acrobat,

Single-Sourcing techniques, Eclipse/Subversion,

Digital Audio Editing, Podcasting, Blog Publishing

tools, Enterprise Product Installations/Admin.

7/10 - 10/10 Contract Technical Writer, Applied Biosystems, Inc.,

Foster City, CA

Liaison between technical publications group and various SMEs including

project managers, product managers, and scientists among others. Assisted

with content creation and project/documentation management for product

inserts, user guides/protocols and instrument installations. Used

structured FrameMaker to revise or compose new content.

Worked with local and remote SMEs to get information and/or ensure accuracy

of content. Worked with legal departments and product managers to ensure

appropriate usage of limited user license agreements (LULLs).

Collaborated or consulted with graphic designer or project managers on

requested illustrations or image modifications. Tested and/or observed

software and hardware (instrument) installations. Used Lotus Notes workflow

modules to track all phases of projects.

3/10 - 6/10 Contract Technical Writer/Wiki Content Developer, eBay, Inc.,

San Jose, CA

Lead Writer/Content Developer for internal SEO enterprise application that

is used for paid search marketing by eBay and related partners.

2007 - 2009 Staff Technical Writer, PrO Unlimited, Inc., Burlingame, CA

Primary/Lead Technical Content Writer for a web-based, enterprise software-

as-service solution (WAND) used to procure, select/engage, and track

contingent workers in the United States and abroad.

Wrote/managed several user guides and marketing-related content.

Wrote/produced a monthly new product enhancements document.

Helped plan and implement the WAND Online Help Center.

Collaborated with other stakeholders including Help Desk, Training, Product

Development, and QA.

1999 - 2007 Contract Technical Writer, Various Bay Area Companies (SeeSaw

Networks, OneUp-dot-com, Active Decisions, Siebel, WebWorks, etc.)

Wrote and produced product documentation (user, installation, and

administration guides, product specifications, API, online help, web and

marketing content) for enterprise and desktop software applications.

Worked closely with an extended team that included marketing, customer

support, quality assurance, and software developers.

Learned how to use products from interviews, product specifications/PRDs,

and testing. Managed the documentation process. Re-purposed content for

other product or client requirements as needed.

1998 - 1999 Technical Writer, PeopleSoft Corporation, Pleasanton, CA

Worked with the Installation and Upgrade documentation team to develop new

processes for creating and publishing PeopleSoft's installation guides.

Worked with software developers, installation writers and field installers

to write and publish bi-weekly PeopleSoft Installation Note updates for

various platforms. Developed online help in Robo/Winhelp. Maintained

PeopleSoft's Hardware and Software Guide. Posted documentation updates on

PeopleSoft's Customer Connection and News and Information database.

Performed product installations. Helped create and design an Intranet for

PeopleSoft Select marketing and sales support.

1995 - 1998 Senior Technical Writer, Medicus Systems Corporation, Alameda,

CA

Was the sole writer for this medical software firm. Researched, wrote,

designed, and edited user manuals, release letters and product information

for Windows stand-alone and client/server applications. Managed all

documentation projects from planning to production. Implemented and managed

a product documentation Intranet. Developed and implemented documentation

standards, created a product newsletter and presentation material.

1994 - 1995 Technical Writer, Sybase, Inc., Emeryville, CA

Researched, updated/maintained installation guides, system administration

supplement guides and release bulletins for SYBASE SQL Server Platform

products. Coordinated SyBooks CD-ROM production.

1990 - 1994 Technical Writer, Kaiser Permanente, Walnut Creek, CA

Researched, wrote and published user guides and training content for PC and

mainframe applications used by Kaiser-Northern California Region

physicians, nurses, administrative assistants and clerks. Managed

documentation projects from planning to production. Contributed to company

newsletters.

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