Project Manager Quality Assurance
Resume:
Cynthia M. Tartaglia
Livonia, MI 48152
****************@*****.***
EDUCATION
October 2003 Walsh College, Novi, MI
Master of Science in Business Information Technology Cum
Laude
December 1998 Indiana University, Bloomington, IN
Bachelor of Science in Public & Environmental Affairs
Major: Management
Minor: Spanish
EXPERIENCE
Account Manager Datapak Services, Howell, MI
July 2008 - Present
o Responsible for the leadership, sales and development of
detailed project specifications and in delivering
solutions by managing the communication flow between the
client and the company operational specialists.
o Responsible for all financial aspects for assigned
accounts including revenue growth, cost control and
overall account profitability.
o Oversee and ensure that all marketing programs are
exceeded on time and correctly while monitoring service
levels and exceeding contractual obligations.
o Manage the relationship as a consultative business
partner by constant communication, proactive process
improvements and attention to details to enhance client-
marketing efforts.
o Maintain an in-depth knowledge of assigned account's
product lines, promotions and projects as well as lead,
train and motivate all Team members.
o Purchase packaging and promotional materials as
requested by client.
o Review all reports to insure client services levels are
met, inventory levels are maintained and perform quality
assurance checks on all jobs.
o Act as a project manager on special account to make sure
timelines are met between web group and client.
Project Owner Archway Marketing Services. Romulus, MI
February 2000- July 2008
o Acts as clients' primary point of contact for gathering
expectations/specifications for assigned
accounts/projects, works closely with client on
maintaining integrity of day to day processing,
inventory, and web site information.
o Responsible for project management activities including
definition of project scope, operational and resource
implications, and assessment of how to match project
requirements to both customer and Archway needs.
o Communicate project requirements to operating
departments in accordance with established best
practices, lead & monitor project activities with
operating departments to ensure correct, efficient and
on-time project execution.
o Document process flows and other project-specific
information as required, assess and evaluate current
processes and provide recommendations for process
improvements.
o Pro-actively identify critical-driver issues and
escalate appropriately.
o Communicates any errors, complaints, or programming
problems with current system back to the involved
departments for research and resolution.
o Interpret Project Scope documents and establish project
plans and associated timing.
o Responsible for understanding the pricing process of all
items that fall outside and within the contract. Has
knowledge of and maintains awareness of order processing
procedures and requirements for correct billing to the
client.
Cynthia M. Tartaglia
32913 Brookside Circle
Livonia, MI 48152
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Programmer II
o Programmer for high production/high visibility
department for a marketing support company.
o Successfully tested, documented, and wrote operating
procedures for all work in compliance with ISO 9002
standards.
o Manipulated data files via FoxPro, Access and Excel.
o Transferred data between proprietary and customized
programs while maintaining integrity.
o Automated daily client fulfillments.
o Read computer printouts and observed display screen to
detect syntax or logic errors during program.
o Recreated steps taken by user to locate source of
problem and rewrote program to correct errors.
o Trained user to use program and provided technical
assistance.
o Entered commands into FoxPro application to run and test
program as well as create output for such clients as
ArvinMeritor, BASF, MasterFoods, Ford Motor Company and
Taco Bell.
Project Facilitator
o Directed and coordinated activities for the Ford Motor
Company accounts by acting as a liaison between the
account executive, the client, and the company.
o Developed a thorough understanding of all aspects of
different projects and accounts including for Consumer
Literature, Ford Racing, Race for the Cure, and Toys for
Tots.
o Communicated job specifications and changes to all
company departments as directed by the client or account
executive.
o Acted as liaison between vendors, sales and customers
including Ford Motor Company, J. Walter Thompson, and
Marketing Associates.
o Troubleshot any issues that can not be resolved between
the different operating departments within company to
ensure clients' satisfaction.
o Communicated any errors or complaints back to the
involved departments for research and resolution.
o Compared all quotes to final job specifications to
insure pricing was accurate and complete
o Supported and maintained all corporate quality
standards, policies, procedures and work instructions as
outlined in company quality system documentation.
o Conferred with the appropriate production department
managers to assist in the clarification of specific
requests of clients from a quality assurance position
and discuss new specifications required by customers.
Business Analyst Electronic Data Systems. Farmington Hills,
MI
March 1999- February 2000
o Provided technical support to General Motors dealerships
in the United States and Canada
o Processed OnStar subscriptions, renewals, and phone
configurations
o Assisted General Motors' customers in demonstrating
OnStar phone features
o Utilized expertise in cellular and GPS technology to
provide top quality service to customers
o Completed computer based training on Oracle for the
enrollment and configuration of OnStar units
o Participated in special projects for the General Motors
OnStar account
o Trained and mentored new hires
PROFESSIONAL AFFILIATIONS
Women In Business-Participated in the implementation of
mentoring program and volunteered for fundraising
activities
Women's Great Lakes Soccer League- Member
Association for Computing Machinery (ACM) - Member
YMCA-U10 Soccer Coach
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