Engineer Customer Service

Location:

Alpharetta, GA, 30022

Posted:

January 07, 2011

Contact this candidate

Resume:

HEROLD ULYSSE

***** ** **** **

Cell /678-***-****

Parkland, Fl 33067

***********@*****.***

A+ CERTIFIED CUSTOMER SUPPORT ENGINEER

PROFILE: Talented service engineer with multiple certifications (Sun Micro System

maintenance certified. Compaq server certified .IBM mobile & Server

certified. Lexmark printer certified) With more than 13 years of

progressively responsible IT experience. Expertise includes: multy-platform

environments (Novell / NT /Solaris /Ethernet /TCP/IP Token ring) LANs/WANs,

windows 3.11, windows 95/98, Windows NT/ 2000. Systems and workstation

optimization and setup. Controllers and terminals (IBM, Telex, Harris,)

repair setup and configuration. Modem and router setup and configuration

Printer (IBM, Lexmark, Hp, Tektronix, Xerox, Genicom, Texas instrument etc)

repair. Installation and configuration. Reputation for dedicated teamwork,

high-energy work ethic and commitment to customer service, available to work

overtime and travel extensively. willing to participate on a 24/7on call

basis

Key skills ?1 Technical

? Network installations Managerial

? Server installations ? Training and instructions

? Network printer installations ? Client relationship

? Protocol-TCP,UDP DNS, DHCP,FTP HTTP ? Management (crm)

? Technical /user support ? Research and analysis

? Hardware/Software troubleshooting ? Productivity /Efficiency

? Server /LAN /Wan optimizations ? Fluent in French, and

? Controller /terminal repair and installations Creole

ADTECH GLOBAL SOLUTION INC Professional service engineer 07/2008

to Present Essential Functions:

Assemble and configure computer telephony server. Hardware components .Install

& configure Windows NT, 2000 or 2003 Server operating system software. Install

& configure third party software components. Install & configure high volume

storage, tape backup systems & software. Accurately test, verify quality and

document server build for support purposes. Exercise care and quality at all

times while observing ESD procedures. Proactively obtaining, creating,

EXPERIENCE maintaining and organizing installation documentation. Completing any

additional tasks, special projects, providing customer support, and/or on-site

CONTINUED installation and configuration as directed by management. Dialogic

installation & configuration. Building Compaq, HP, IBM or Dell Server

hardware. Cti software installation, Voice card & channel testing,Ip telephony

etc. Installation of Windows Operating Systems 2000/2003, including desktop,

domains (Active Directory),Configuration of databases, including MSQL

2000/2005. while using Database Tools available in Visual Studio to write

queries and statements proficient in CTI, PBX, VoIP - including switches

and protocol. Completed Training for Verint product Impact 360 quality

Monitoring & Tdm 7.8.1,Preparation & raking of IBM,HP, Dell servers &

adtech severs,Installed and configure Verint servers at customer sites by.

Installing OS, third parties software SQL and hardware for integrating the

phone system

HALIFAX Corp Senior

Field Engineer 5/2006 TO 07 /2008 .Provides the diagnosis, maintenance and

repair of customer network environments consisting of servers, workstations,

firewalls, routers, switches, applications software & data base MSQL

2000/2005, Visual basic Msv{Micrst visual studio }Network circuits, etc.

Installation and repair of P.O.S Network for Block buster, pizza hurt, hertz

rental, Macys. Bloom Repair of servers,high speed printer(tectonics .IBM,

etc) servicing fiber optic library,Strong hands-on knowledge of HP, IBM

and/or Dell Server & Storage solutions; Cisco 7500 and 3700 series routers,

Cisco 6500, 4000 and 3500 series switches, Telecommunication, Strong customer

service and communications skills; consultative approach; good judgment and

analytical skills.

QUALIXSERV CORP. Senior

EDUCATIONS Field Engineer, . 4/2004 TO 5/2006

Field service engineer: Installation repair, troubleshooting of Hughes

AND satellite network system .RFU (Transceiver & Receiver) installation repair.

TRAININGS Two way communication RF receiver (Dw5000, 6000.6600 4010.4020.4030),

troubleshooting, repair and installation .DSL, Repair installation. Dell Power

edge server(18xx,26xx,28xx,68xx.66xx)IBM Desktop server & printer (24 hrs on

call) ) can point and peak off-air antennas, proof of performance tests, test

equipment, preventive and corrective maintenance and resolving signal quality

problems

NORTHROP-GRUMAN/HP: Senior Field

Engineer 02/2003 TO 4/2004

, Responsible for repair of the new service contract with Hewlett-Packard

for servers include :net servers lxr pro8;lxr pro:lxe pro ;LhII :lhpro.Ld pro

;DcII: LXR8500 : LT 6000: LP2000 PROLIANT DL 360 :380:580: 760: ML 330: 350

:370:580 ETC/Trouble shoot,diagnostic Hp UNIX workstation 3xx,9xx and

repair :wile working with maximum enthusiast and courtesy to achieve customer

satisfaction : participate every other week in 24 hr/7 on call : Install and

repair printer from 2500 series ;4000 series ;9000 series HP

HONEYWELL INTERNATIONNAL Field Engineer (IDS)

11/2000 TO 12/2003

Work with the deployment team /manage LAN/Wan installation /configuration

/support as many as 2000 user. System setup: daily backups: connectivity,

hardware, and software troubleshooting: network virus inoculation and

file/print/terminal server and workstation performance optimizations, repair,

and configuration

INACOM IFORMATION SYSTEMS/ SUNTRUST BANK INC (Atlanta, A- Feb. 1997 to 2000

Field service (break-fix) Jan 99 daily support of Georgia Power end user for

(IBM, Dell, Compaq) laptop and desktop Server. And was also assign to train

all new members in the team. Because of my printer background I was an

exclusive printer technician for the entire account throughout the state of

Georgia.

Field support technician: break-fix team.Dedicate to SunTrust Bank account to

provide support to the metro-Atlanta end users. Was assign to most of the

printer calls for repair /installations and configurations? Participate in the

24/7-server shoot down time repair, imaging and staging desktops.

GENICOM NETWORK Services (Norcross, GA (Feb. 1995 to November 1997)

a printer manufactures company / service division .Field Service Engineer:

Conduct the analysis, definition, and documentation testing of application and

hardware. Coordinates with customer to determine requirement and needs. Ensure

system integration with related service .troubleshoot, repair and test data

line with the help of t-bird 350e and firebird 6000 communication test

equipment. Installation and repair of (controller, router, and terminal) for

the state of Georgia correctional department. Assign to the Equifax account to

provide printer service, (installation, repair and configuration) band, laser,

matrix and dot matrix printer. .main frame terminal (Telex .Isd, IBM )

configuration & repair of (IBM controller and as/400).

GE COMPUTER SERVICE/Excel staffing/June 1993 TO Jan 1995 (PA

Field installation technician, voice /data - GE computer services

Assign to the southeastern team to install and configure (telephone network)

(computer network) not limited to pulling wiring, terminate. Install patch

panel,Assigned project management responsibility over major accounts that

totaled 63% of the department earning .Significantly improved help desk

customer service Participate in 24/7 service support initiatives for customers

through network operation center (noc))

SEDCO SYSTEMS (Raytheon) Test Technician 1986 TO 1993

FARMINGDALE, NY

Primarily a work study program affiliated with the defense department of USA

Test engineer: A defense communication project design to test high frequency

Rf module using a variety of test equipments measuring tolerance of noise (db)

for insertion in isolation Interaction with engineering department for the

design and implementation thru drawing to insure the correct assemblage and

the working of any RF modules.

ISLAND DRAFTING TECHNICAL INSTITUTE (1988)

MAJOR: ELECTRONIC TECHNOLOGY ENGINEER

Receive diploma after completed program

STATE UNIVERSITY OF N.Y at Farmingdale

MAJOR: Electronic technology engineer

Completed 16 credits /hours: relevant course included. Physics, English,

mathematics

SUFFOLK COMMUNITY COLLEGE -SELDEN, NY Completed 2years (two) 52 credit hours

toward bachelor degree in Electrical -electronic engineer

? SUN MICRO SYSTEM Maintenance certified Hughes : Satellite

communication certified

? IBM mobile certified

? LEXMARK MASTER Printer certified

? COMPAQ/HP Server Certified

DELL PREMIER Access certified

A+ CERTIFIED

?6 Operating system/hardware

? Dos 3,0 to 6.22 Windows 3.11 /95/98//XP /2000

? Work stations/server/ integration

? Windows NT/2000 -2003 Server : IMB OS/2

? Novell 3.x 4.x

? IBM OS/2

Software Packages

? Microsoft Office Suite

? Verint Server infrastructure certified{QM)

? Verint Application Administration certified :IMPACT 360

? MS OUTLOOK

? IBM E-NETWORK PERSONAL COMMUNICATION

REFERENCE: AVALABLE UPON REQUEST

Herold Ulysse E-mail: hrulyss2001@ yahoo,.com

5155 north bridges dr

Alpharetta, Ga 30022

PROFESSIONAL SUMMARY

I am an experienced Network Engineering professional with a background in

WAN Data Center Operations, Office Desktop Support and Administration. My

strengths are in troubleshooting,repair,software installation LAN/WAN

environments, Windows/servers and Desktop issues, network design and

implementation, and working in a team environment. I seek a position in

LAN/WAN Operations or Web/Database Development, Architecture & Engineering

with an aggressive, committed team and opportunities for growth and

learning.

EXPERIENCE

Windows 2003/XP Architecture: 7 Years

Windows 2000 Architecture: 9 Years

Hardware/Oem Architecture: 10 Years Networking -

LAN/WAN Technologies: 11 Years

General Web Development: 14 Years; ASP.NET/ADO.NET/SQL 2005: 6 Years

SKILLS

Windows NT/2000/2003/2008

Support for: Server and Professional Platforms, IIS, Active Directory, DNS,

DHCP, WINS, Exchange 5.5/2000/2003 Server Support, Outlook and OWA Clients,

Hardware and Network Troubleshooting, TCP/IP Environment, MS SQL 2000/2005,

Terminal Services, Desktop Support, Talisma Support and Troubleshooting,

Vitria Business Ware Support, Various Software Applications.

LAN/WAN Technologies

TCP/IP, Cisco IOS, Frame Relay, DS3 and Telco Support, Cisco VPN, BigIP,

WAN Troubleshooting, Mainframe Connectivity to NT and Windows servers, Big

Brother, HP Openview Suite

Hardware Platforms

Dell Power Edge, Hp Proliant servers, IBM Servers .Dell Power Vault SCSI

Arrays, APC UPS and Switch Systems, Dell and HP/Compaq Server & Desktop

Systems, Cisco Routers and Switches, Net gear Switches & Hubs, BigIP

support though V9. Ai-logix voice card,Intel Dialogic voice card, DM3

dIalogic Utility

Web Development Technologies

ASP.NET 2.0, ADO.NET 2.0, C#, MS SQL 2005/T-SQL, XHTML, DHTML, CCS, DOM,

JavaScript, WMI, Photoshop/Image Ready. Architected, . Functioning demos

of self-supporting asset management systems

Verint voice /telecom platform,unifier, Impact 360 Recorder installation

and administration .Quality Monitoring server and system administration,Quality Monitoring forms and Evaluation Quality monitoring forms and

evaluation,Sql installation and configuration.

Team Support

Proven skills in verbal communication, leadership, negotiation and

planning, documentation, and self-starting achievement of goals.

WORK HISTORY

ADTECH GLOBAL SOLUTION INC Professional service engineer

07/2008 to Present Essential Functions:

Assemble and configure computer telephony server. Hardware components

.Install & configure Windows NT, 2000 or 2003 Server operating system

software. Install & configure third party software components. Install &

configure high volume storage, tape backup systems & software. Accurately

test, verify quality and document server build for support purposes.

Exercise care and quality at all times while observing ESD procedures.

Proactively obtaining, creating, maintaining and organizing installation

documentation. Completing any additional tasks, special projects, providing

customer support, and/or on-site installation and configuration as directed

by management. Dialogic installation & configuration. Building Compaq, HP,

IBM or Dell Server hardware. Cti software installation, Voice card &

channel testing,Ip telephony etc. Installation of Windows Operating

Systems 2000/2003, including desktop, domains (Active

Directory),Configuration of databases, including MSQL 2000/2005. while

using Database Tools available in Visual Studio to write queries and

statements proficient in CTI, PBX, VoIP - including switches and

protocol. Completed Training for Verint product Impact 360 quality

Monitoring & Tdm 7.8.1,Preparation & raking of IBM,HP, Dell servers &

adtech severs,Installed and configure Verint servers at customer sites

by. Installing OS, third parties software SQL and hardware for integrating

the phone system

HALIFAX Corp

Senior Field Engineer 5/2006 TO 07 /2008 .Provides the diagnosis,

maintenance and repair of customer network environments consisting of

servers, workstations, firewalls, routers, switches, applications software

& data base MSQL 2000/2005, Visual basic Msv{Micrst visual studio

}Network circuits, etc. Installation and repair of P.O.S Network for Block

buster, pizza hurt, hertz rental, Macys. Bloom Repair of servers,high

speed printer(tectonics .IBM, etc) servicing fiber optic library,Strong

hands-on knowledge of HP, IBM and/or Dell Server & Storage solutions;

Cisco 7500 and 3700 series routers, Cisco 6500, 4000 and 3500 series

switches, Telecommunication, Strong customer service and communications

skills; consultative approach; good judgment and analytical skills.

QUALIXSERV CORP. Senior

Field Engineer, . 4/2004 TO 5/2006

Field service engineer: Installation repair, troubleshooting of Hughes

satellite network system .RFU (Transceiver & Receiver) installation

repair. Two way communication RF receiver (Dw5000, 6000.6600

4010.4020.4030), troubleshooting, repair and installation .DSL, Repair

installation. Dell Power edge ver(18xx,26xx,28xx,68xx.66xx)IBM Desktop

server & printer (24 hrs on call) ) can point and peak off-air antennas,

proof of performance tests, test equipment, preventive and corrective

maintenance and resolving signal quality problems

1 NORTHROP-GRUMAN/HP: Senior Field

Engineer 02/2003 TO 4/2004

2, Responsible for repair of the new service contract with Hewlett-

Packard for servers include :net servers lxr pro8;lxr pro:lxe pro

;LhII :lhpro.Ld pro ;DcII: LXR8500 : LT 6000: LP2000 PROLIANT DL 360

:380:580: 760: ML 330: 350 :370:580 ETC/Trouble shoot,diagnostic Hp

UNIX workstation 3xx,9xx and repair :wile working with maximum

enthusiast and courtesy to achieve customer satisfaction :

participate every other week in 24 hr/7 on call : Install and repair

printer from 2500 series ;4000 series ;9000 series HP

3 HONEYWELL INTERNATIONNAL Field Engineer

(IDS) 11/2000 TO 12/2003

4 Work with the deployment team /manage LAN/Wan installation

/configuration /support as many as 2000 user. System setup: daily

backups: connectivity, hardware, and software troubleshooting: network

virus inoculation and file/print/terminal server and workstation

performance optimizations, repair, and configuration

5 INACOM IFORMATION SYSTEMS/ SUNTRUST BANK INC (Atlanta, A- Feb. 1997 to

2000

Field service (break-fix) Jan 99 daily support of Georgia Power end user

for (IBM, Dell, Compaq) laptop and desktop Server. And was also assign to

train all new members in the team. Because of my printer background I was

an exclusive printer technician for the entire account throughout the state

of Georgia.

Field support technician: break-fix team- Feb. 1997 to 2000 .Dedicate to

SunTrust Bank account to provide support to the metro-Atlanta end users.

Was assign to most of the printer calls for repair /installations and

configurations? Participate in the 24/7-server shoot down time repair,

imaging and staging desktops.

1 Genicom network services (Norcross, GA (Feb. 1995 to November 1997)

2 a printer manufactures company / service division .Field Service

Engineer: Conduct the analysis, definition, and documentation testing

of application and hardware. Coordinates with customer to determine

requirement and needs. Ensure system integration with related service

.troubleshoot, repair and test data line with the help of t-bird 350e

and firebird 6000 communication test equipment. Installation and

repair of (controller, router, and terminal) for the state of Georgia

correctional department. Assign to the Equifax account to provide

printer service, (installation, repair and configuration) band, laser,

matrix and dot matrix printer. .main frame terminal (Telex .Isd, IBM

) configuration & repair of (IBM controller and as/400).

3 GE COMPUTER SERVICE Excel

staffing/June 1993 TO Jan 1995 (Norcross, Ga

Field installation technician, voice /data - GE computer services

Assign to the southeastern team to install and configure (telephone

network) (computer network) not limited to pulling wiring, terminate.

Install patch panel,Assigned project management responsibility over major

accounts that totaled 63% of the department earning .Significantly improved

help desk customer service Participate in 24/7 service support initiatives

for customers through network operation center (noc))

4 SEDCO SYSTEMS (Raytheon) Test Technician 1986 TO

19993 FARMINGDALE, NY

Primarily a work study program affiliated with the defense department of

USA

Test engineer: A defense communication project design to test high

frequency Rf module using a variety of test equipments measuring tolerance

of noise (db) for insertion in isolation Interaction with engineering

department for the design and implementation thru drawing to insure the

correct assemblage and the working of any RF modules.

EDUCATION

. A,A Suffolk community College, New York, 1981

. SUNY (State university of New York @ Farmingdale). Farmingdale NY.1983

. AA =ELECTRONIC ENGINEER-Island drafting and Electronic Technology,

Amityville New York, 1985