Customer Service Sales

AT O U M A N E M B E N G U E

* * * * * N T R A L AV E A P T. 9 14 U N I O N C I T Y, N J 0 7 0 8 7

* * * * ** 0 5 4 8 • 2 0 12 9 3 19 6 1

********@*****.***

OBJECTIVE

A challenging and rewarding position to contribute creative skills and collaborate with a

team that enhances company success.

FUNCTIONAL SUMMARY

Competitive spirit, good relationship building skills, strong interpersonal and sales skills

also knowledge in computers, word processing, accounting and data entry.

SUMMARY OF QUALIFICATIONS

Experience in sales and customer service, plus a completion of some college work

constitute good background strengths that would make me a strong candidate for the

position I am seeking.

EMPLOYMENT

2008 2010 TD Retail Card SERVICES

Bilingual French/English Shoppers Charge Account Customer Service Representative.

Perform a variety of customer service activities for typically moderately complex Shoppers

Charge Account private label credit card for individual customers, including responding to

telephone, written and other inquiries regarding account balances, interest rates, lost or

stolen cards, charges, balance transfers, stop payments, statement requests, fraud and

other issues. Answer calls, access customer accounts on system, understand and resolve

customer issues and document activities. Refer disputes to research area and provides

research assistance as needed. Process customer mail/E mail, website, fax and other

correspondence, including address and name changes, refund requests, closed accounts

and other issues. Develop and maintain knowledge of division products, services, policies

and procedures and related regulatory guidelines to ensure quality customer service.

Ensure that own work, as well as work of any employees supervised, is in compliance

with applicable laws, regulations and guidelines, as detailed in policies located on

Company intranet; policies include but are not limited to Fair Lending, Know Your

Customer, Bank Secrecy Act and other applicable anti money laundering policies.

2007 2008 Card Service International/ First Data Corp.

Card Service Agent

Independent Sales Agent for Merchants Bank, responsible for acquiring new merchant

accounts and offering credit card processing terminals.

2005 2007 National City Bank Kalamazoo, MI

Call center Sales and Service Associate

Service on traditional and rebate charge accounts for businesses and consumers

including but not limited to handling requests for credit limit increases, balance inquiries,

sales of related products such as balance transfers and other direct banking products.

Participated in training of new sales associates. 2006 Excel Award nominee for

generating revenue growth and member of the sales propensity team.

2001 2005 Living Ways Kalamazoo, MI

Program Support Staff

Caregiver and daily manager for individuals with mental illness and or developmental

disabilities.

1999 2001 Les Nouveautes New York, NY

Salesperson

Customer support, cashiering task and responsible of the store stock.

EDUCATION

1995 1997 High School Diploma, International School of Dakar

Mathematics award.

2001 2004 Computer Engineering Major, Western Michigan University

LANGUAGES

English fluent

French fluent

Spanish skills

REFERENCES

TD RETAIL CARD SERVICES

1000 MacArthur Boulevard

Mahwah, NJ 07430

Training Coordinator: Yazly Ramirez 973-***-****

National City Bank Midwest

One National City Parkway

Kalamazoo, MI 49009

Direct Supervisor: BEN STEWART 269-***-**** EXT 31608

Living Ways of Southwest Michigan

629 Reed St Kalamazoo, MI 49001

Direct Supervisor: Herman Cliffwood. 269-***-****

Les Nouveautes New York

150 W 42nd Street New York NY 10036

Direct Supervisor: Sophie Sarr 917-***-****

Contact this candidate