Administrative Assistant Technical Support

Kevin K. Harrison

*** ******** ***. . ***** ****, NJ . t: 914-***-**** . m: 646-***-**** e:

******@***.***

Summary

Responsible for the development of strategic initiatives concerning information

technology, implementation and support of IT systems, architecture, systems

reliability, application development, and hardware acquisitions; ensuring integrity

of corporate data, proprietary information, and system security; act and interface

with non-technical business users in determining overall information technology

approach which requires effective communication skills. And provides leadership to

the IT department in the day-to-day operational support of the information

technology infrastructure, including hardware, software, application, and network

support.

Over ten year's of result-filled information management experience.

Proven leadership skills.

Sound Knowledge of principles, practices, and applications of electronic data

processing.

Superb knowledge of principles and practices of data processing management, and

business and contract administration.

In-depth understanding of principles and practices of personnel management and

supervision and the ability to effectively plan for and use technical and staff

resources.

Excellent ability to perform a broad range of supervisory responsibilities over

others; to evaluate operational performance and implement changes; and to ascertain

priorities and meet deadlines and objectives.

Strong written communication skills including ability to prepare accurate and

appropriate documentation and to review, proofread, and check documentation for

accuracy.

Well versed in the principles and practices of business and public administration.

Uncommon knowledge of computer systems design, programming, and operations; and

computer hardware and software systems planning and technical support functions.

Superb ability to organize, manages, and control complex computer equipment and

data processing facilities.

PROFESSION EXPERIENCE

Bits and Bytes Tech, New York March 2006 - Present October 2007 - May 2009

CEO I&T Consultant

Arnold Aerial Advertising, New York Sept. 2009-December 2010

Chief Information Officer

Server administrator for Windows 2003 Small Business Server, and network.

Windows 2003 Small Business Server planning, setup, installation, configuration,

and deployment.

Microsoft Exchange Server 2003 setup, installed, and configured as local and

Internet mail server.

All client computers setup and configured for new Domain Server.

Network printer setup and configured on all workstations and server.

Graphic designer of Aerial Banners for clients.

Media Kit design for distribution to Marketing Managers.

Website design and maintenance for company and contract clients.

Planning, Designing, and written documentation, letters, and templates prepared

administrative staff needs.

OXYGEN.KY Ltd., Cayman Islands October 2007 - May 2009

Computer and Network Technician/IT Consultant

IT & Tech support:

Be available on call for supporting the existing customer base on site or remotely.

Work on existing or new IT projects.

Responsible for building and maintaining projects for various clients.

Responsible for using the latest tools in networking and maintenance.

Required to act as the first contact for clients to develop projects and carry them

through until their completion.

Responsible for maintaining updated records and files for clients of the Tech

Department.

Sales and Marketing:

Create list of future prospective customers to be contacted

Set appointments with a decider/manager/owner within the prospective customers

Provide audit services at prospective customer locations

Responsible for generating sales and new business

SOFTWARE SOLUTIONS, Cayman Islands June 2007-September 2007

Senior Network Technician

Responsible for all daily in-house and on-site work for clients computer and

network (WAN, LAN, WLAN) systems technical support. Administering, maintain all

windows servers and airline terminals at Owen Roberts International Airport, Cayman

Islands: DELTA, US Airways, American Airlines, and Air Agency Group with 24 Hour

on-call on the weekends.

In addition to my normal duties I provide support for our major customers DELL, HP,

CISCO through our partnership with the UPS Logistics Group. I am also responsible

to guide and train my Caymanian co-workers.

NCI Services Ltd., Cayman Islands March 2007 - June 2007

Administrative Assistant/Network Administrator(Contract)

Responsible for all IT operations and supervision.

Windows 2003 Server installed and configured as Domain controller.

Microsoft Exchange Server 2003 installed and configured.

GFI Mail essential installed and configured for NCI.KY POP emails.

Configured all workstations and applications.

Delivery Ease applications installed and configured on Domain Server.

Windoors Ltd., Cayman Islands March 2006 - Feb., 2007

Entrepreneur/Principal

Responsible for all operations and supervision of staff.

Schedule jobs, order inventory for the supply, and installation of Windows or Doors

for commercial or residential projects.

Responsible for staffing; Interviews, Work Permit application preparation and

processing followed by submission to Immigration.

CAYNET, Cayman Islands Sept., 2003 - Dec, 2005

System Administrator/Technical Support Manager

Responsible for technical support operations in high-volume, 24x7 Internet Service

Provider (ISP) environment, including supervision of 5-member technical support

team and coordination of technical issues involving network, hardware, and

operating systems (Linux, Windows 2000 Server, Windows XP).

Key Contributions:

Delivered internal and local design, implementation of 802.11 wireless TCP/IP-based

network consisting of a point-to-point, securely connecting corporate head office

to the Internet and customer WAN via Wireless Access Points and Wireless

Distribution Systems.

Consult with senior executives on future technology issues involving connectivity

for LANs, WANs, WLAN, and Internet applications.

Administer POP3 and Microsoft Exchange e-mail system and Internet Information

Server to meet all management, employee, and customer needs for corporate web site.

First Financial Caribbean (QuikCash), Cayman Islands June, 2002- June, 2003

Network Administrator/Administrative Assistant

Administration of Windows 2000 Server, Sybase SQL, Windows XP clients, and money

transfer system and Internet Information Server to meet all management, employee,

and customer needs.

Oversee network connectivity, implementation, integration, and troubleshooting for

servers, routers, remote access, storage devices, printers, and scanners.

Insurance Policy and claim application processing and data entry.

Software House, Cayman Islands Jan, 1998- May, 2002

Assistant Network Administrator/Cross Platform Computer Technician

IT technician responsible for all in-house client computers installations, repairs,

troubleshooting.

Assistant Network administrator for diverse client industries (education,

government, law, real estate, and small business).

Provided technical phone support for business clients and customers. Successfully

resolved customer issues regarding connectivity, peripheral compatibility, and

standard software usage questions for products on the following operating

platforms: Windows Server 2000, Windows XP 2000 NT 9X, Microsoft Office 2000

Suite, other applications.

Business Office Systems, New Kingston, Jamaica 1997-1998

Computer Systems Engineer/Cross Platform Computer Technician

Provide island wide support for diverse systems and network infrastructures:

installations, repairs, design and implementation.

In-House LAN administration for a 10-user network.

Provided technical phone support for business clients and customers. Successfully

resolved customer issues regarding connectivity, peripheral compatibility, and

standard software usage questions for products on the following operating

platforms: Windows Server 2000, Windows NT Server, Windows NT Workstation, Windows

9x, Windows 3.x, MS-DOS, Microsoft Office.

EDUCATION and TECHNICAL SUMMARY

Excelsior Community College, Jamaica 1996

St. George's College, Jamaica 1994

Certifications: CompTIA A+ 2009 2010 [April]

TECHNICAL SUMMARY

Operating Systems & System Management:

Apple Macintosh Mac OS 10.x 6 years

Linux (Red Hat, Fedora, Ubuntu, Mikrotik, etc) 8 years

Microsoft Windows Server 2000 - 2008 9 years

Microsoft Windows Small Business Server 2003-2008 4 years

Microsoft Active Directory 6 years

Microsoft Windows 7 3 years

Microsoft Windows XP SP(1-3) 8 years

Microsoft Windows 2000 Professional 9 years

Microsoft Windows NT4 12 years

Microsoft Windows 9x 8 years

Internet and Communication:

Microsoft Exchange 2000 Enterprise 4 years

Microsoft Exchange 2003 Enterprise 3 years

Mail(POP, IMAP, SMTP) Servers 5 years

HTML, ASP, JavaScript, PHP, MySQL, Apache*** 6 years

SMS messaging 3 years

Hotspot and Authentication servers 4 years

Networking and Security:

DNS and Routers 8 years

Network Design & Architecture 4 years

TCP/IP Network Troubleshooting 7 years

Wireless Network Technologies; 6 years

802.11(ABGN), WDS Mesh, Point-to-Points, Access Points 6 years

4 years

Biometric Security 2 years

VPN and Firewalls 4 years

VOIP 9 years

Remote access [VNC, RDP/Terminal Server, Logmein,

Teamviewer, etc.] 6 years

Graphics: 3 years

Adobe (Photoshop, Flash, Dreamweaver, Acrobat, etc

CorelDraw Suites 5 years

Database: 6 years

Microsoft SQL Server 3 years

MySQL server

Sybase SQL Server

Support for both Macintosh and PC Operating Systems

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