Manager Operations

Zeev Golan

***** ******** **. # *** ? Northridge, California 91326 ? Telephone:

818-***-**** ? Mobile: 818-***-****

Email: **********@*****.***

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Operations Manager, Consumer Goods & Services

Streamlining Operational Procedures ? Start-Up & Turnaround Environments ?

Revenue Generation

P&L Improvements ? Staff Development ? Business Process Reengineering ?

Instituting Cost Reduction Initiatives

Operations Manager, Consumer Goods & Services with more than 20 years of

P&L management experience in converting corporate intent into action. Most

recently, as Operations Manager for Cover-All, Inc., grew business revenue

from $1 million to $77 million in 6 years, while expanding from 1 to 55

nationwide service centers with 2,000+ employees.

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Career Highlights

. Developed an ongoing incentive program for installers/technicians that

helped reduce repair and rework from over 5% to below 2% in 1 year,

consequently saving the company more than $1 million annually.

. Reduced total operational expenses 15% through a comprehensive

restructuring of the company organizational chart, facility consolidation

and inventory management strategies.

. Implemented a wide array of loss prevention programs that reduced

inventory shrinkage from 1.8% to 0.7% in 6 months.

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Benefit Statement

Demonstrated track record of 20+ years of successful day-to-day operational

management experience in directing 2,000+ employees across multiple

locations nationwide for a $70 million consumer product and service

business.

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Key Areas of Expertise

Leadership by Example ? Growing Market Share ? Customer Relationship

Management (CRM) ? Creating a Shared Operational Vision ? Forming &

Leveraging Strategic Alliances ? Production & Scheduling Management ?

Utilizing Best Practices Techniques ? Instituting Continuous Quality

Improvements ? High Standards of Ethics & Integrity

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Professional Experience & Accomplishments

Cover-All, Inc. (Chatsworth, California) 1994 to 2009

A service company providing flooring installation for retailers and

builders in the home improvement industry

Operations Manager - Secured national accounts with organizations such as

The Home Depot, Sears, Color Tile and Home Base, and utilized Management

Action Program (MAP) training to develop senior and middle-level management

into a team that delivered sustainable growth.

. Established all aspects of a technological infrastructure, including a

proprietary database that enabled the company to track in real time vital

information and key performance metrics to support the day-to-day

operations.

. Directed the development of automated and integrated operational reports

that achieved savings of over $100,000 annually.

. Increased customer satisfaction 30% by establishing 'trusted advisor'

status with a wide array of clients. Subsequently, launched a new ongoing

interactive process for Customer Performance Rating (CPR).

Zeev Golan

Page Two

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Leo's Stereo (Long Beach, California) 1985 to 1994

A consumer electronics retail chain

District Manager - Managed 22 existing retail stores and opened more than

12 new locations statewide. Charged with evaluating local competition and

developing price recommendations designed to maintain a competitive market

advantage.

. Implemented inventory management procedures that improved inventory turn

by 40% in 1 year.

. Built a strong 22 member cross-functional team that delivered outstanding

financial results within the company by recruiting, training and

motivating store managers.

. Awarded Manager of the Year in 1988 as a result of outstanding

performance and promoted to District Manager position.

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Education/Professional Development & Endorsements

Technion-Technical Institution of Israel

1976

Chemical Engineering

Renaissance Executive Forums

2002

Strategies for Success (Santa Barbara, CA)

Management Action Plan (MAP)

2005

Leadership Workshop (Newport Beach, CA)

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"I personally observed, as a corporate, filmmaker, the daily operations of

the company that Zeev performed duties as the Operations Manager. I have

never seen such energy, focus, strategic planning, and efficiency in any

other corporate employee. He was the life force of the company, and kept

the morale of the employees consistently high. He would be a remarkable

addition to any company that was interested in high daily commitment and

performance."

Rupert Hitzig

President, Bizazz Media

"I had the pleasure of working with Zeev while he was Operations Manager at

Cover-All. It was during a period of rapid growth in revenue, employees,

physical facilities and diversification of client base. Zeev stepped up to

the needed level, managing day to day operations of a company that went

from less than 100 employees to more than 2,000. If there is one person I

know who can grow a company well, it is Zeev."

Ken Keller

President, Renaissance Executive Forums of North Los Angeles County

"I feel like I owe much of my success to Zeev, I reported directly to him

for the better part of 10 years, during those years, I learned more about

business and business management than I thought possible. Zeev was patient,

willing to listen and seemingly tireless at assisting me with understanding

financials, and making difficult decisions. Zeev has great negotiation

skills, and built relationships with our client that allowed us to grow and

prosper. Working with Zeev was not only a pleasure but an experience that

enriched my life personally and professionally."

Annette Doubek

District Director, Cover-All Inc.

Contact this candidate