Customer Service Sales
Resume:
Deborah Goedel
**** ******* ***** ( Murfreesboro, TN 37130 ( ********@***.*** (
SUMMARY OF QUALIFICATIONS
. MULTIPLE UNIT MANAGEMENT EXPERIENCE COMPRISED OF OVERSEEING UP TO 17
STORES IN 5 STATES WITH SALES VOLUME IN EXCESS OF $85 MILLION PER YEAR
. Strong knowledge of business and management principles involved in
strategic planning, resource allocation, human resources, and leadership
technique in order to set and achieve objectives
. Highly skilled in processes for providing customer service including
customer need assessment, meeting quality standards, and evaluation of
customer satisfaction
. Ability to motivate, develop, lead, and direct personnel team to
accomplish common goals and to identify and select the right person for
the job
. Effective ability to develop and maintain constructive and cooperative
business relationships with senior management, coworkers, subordinates,
vendors, customers, and the community
Professional Experience
DOLLAR GENERAL NASHVILLE, TN
DISTRICT MANAGER October 2010 to Present
. Provides strong leadership to the team in order to execute sales
generation, operational, visual, and human resources functions in the
store, to ensure customer satisfaction, maximum productivity, and
compliance with store procedures.
. Manage district of 17 stores to ensure that all store sales goals are met
or exceeded. Identify ways to drives sales and ensure action is taken to
achieve those goals.
. Conduct store visits, manage store operations, hire store management
staff, conduct new store openings.
BROOK VALLEY MANAGEMENT Nashville, TN
REGIONAL MANAGER January 2009 to October 2010
. Provides strong leadership to the team in order to execute sales
generation, operational, visual, and human resource functions in the
stores, to ensure customer satisfaction, maximum productivity, and
compliance with store operations.
. Manage multi-state, multi-store region of off-price retail stores to
ensure that all store sales goals are met or exceeded. Identify ways to
drive sales and ensure action is taken to achieve those goals.
. Hire, train, develop, and supervise management staff. Ensure high
quality supervision, training, and development of sales associates.
Ross Stores, Incorporated Nashville, TN
District Manager April 2003 - July 2008
. Managed up to 17 retail units in 5 states with a total sales volume of
more than $85 million and facilitated more than 34 new store openings
during a 3 year period
. Directed activities of a staff of more than 500, including store
managers, assistant managers, area supervisors, and sales associates by
managing by example and facilitating strong communication
. Improved customer service scores to 94% and exceeded the goal by 9
percentage points by focusing on teamwork and development
. Increased profit by nearly 8% by meticulous management of payroll and
expenses, maintaining lowest markdown number in the company, and
controlling redundant missed markdowns
. Conducted store visits; hired managers; managed payroll and profit and
loss; oversaw sales, markdowns, shrink, customer service, and employee
turnover.
. Top District in the Region 2008. Multiple President's Club Award Winner
RELATED EXPERIENCE
Events/Training Manager - Department of Work Force Development - 10 Years
Creek View Golf Resort - General Manager/Food & Beverage/Catering - 5 Years
Education And Training
BUSINESS MANAGEMENT AND ACCOUNTING
Montana State University Bozeman, MT
Selected Development and Skills
. Leadership Conference and Organization Skills Workshop, Franklin Covey
. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint and Adobe
Photoshop
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