Ms Office Software
Resume:
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Resume for Thomas Quiring
Thomas D. Quiring, MCSE, MCP+I, A+, Network +
Broken Arrow, OK 74014
*******@*****.***
JOB OBJECTIVE: IT Support Specialist
COMPUTER KNOWLEDGE:
Windows XP, 2000, Vista, Windows 7, Active Directory, Ghost, NT Workstation, NT Server, NT
Enterprise Server, Internet Information Server 4.0, MS Office/Outlook, PC Hardware and
Networking, Remedy, Compaq, Dell and IBM desktop and laptop PCs.
EXPERIENCE:
2010 Cancer Treatment Center of America, Tulsa, OK
IT CONSULTANT
• Supplied level II and III support of personal computer hardware, software and
networks.
• Received unresolved problem tickets from help desk. Took ownership of the
problem, worked with user to resolve problem, and updated trouble ticket with steps
taken to resolve the problem.
• Supported Windows XP, MS Office/Outlook, and hospital software.
• Ghost PCs.
• Supported Compaq desktop and laptop PCs
2009 CompuCom, Dallas, TX
TECHNICIAN
• Supplied onsite support for printers and PCs.
2007 – 2009 Baker Hughes, Claremore, OK
COMPUTER TECHNICIAN
• Worked in Sand Springs, Claremore and Tulsa, Oklahoma supplying level II and III
support of personal computer hardware, software and networks.
• Received unresolved problem tickets from help desk. Took ownership of the
problem, worked with user to resolve problem, and updated trouble ticket with steps
taken to resolve the problem.
• Supported Windows 2000, Windows XP, and MS Office/Outlook. Worked with
Network Administrator to support Windows 2003 servers.
• Ghost PCs.
• Supported Dell desktop and laptop PCs
IBM/Manpower Professional, Tulsa, OK
2003 – 2007
SERVICE SUPPORT REPRESENTATIVE
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Resume for Thomas Quiring
• Part of a 4 person support team that was responsible for Level II and III support of
personal computer hardware, software and networks.
• Received unresolved problem tickets from help desk. Took ownership of the
problem, worked with user to resolve problem, and updated trouble ticket with steps
taken to resolve the problem.
• Supported Windows 2000, Windows XP, Windows NT, MS Office/Outlook.
• Completed IMACs (Install, Move, Add, Change).
• Ghost PCs.
• Used SMS to install software and remotely resolve PC problems.
• Supported Dell and IBM desktop and laptop PCs
Accomplishments:
• Assisted in the rollout of 650 Dell PCs
• Supplied hardware and software support for 1,200 PCs at Avis
• Worked with help desk call management system to maintain SLA
• Obtained “Dell Warranty Parts Direct” certification which allowed me to
order Dell warranty parts direct using the Dell web page
1994 – 2002 Williams, Tulsa, OK
TECHNICIAN II
• Responsible for Level I and II support of the personal computer hardware, software
and networks.
• Supported Windows 2000, Windows NT, Novell NetWare, MS Office/Outlook,
PeopleSoft/PeopleLink, Lotus 1-2-3, Word Perfect, Novell GroupWise, DOS,
Windows 3.11, Windows 95.
Accomplishments:
• Setup and responsible for PeopleSoft/PeopleLink helpdesk
• Assisted in Y2K conversion project
• Assisted in the conversion from Banyan to Novell network
• Assisted in the Word Perfect and GroupWise upgrade.
EDUCATION: Emporia State University, Emporia, KS
BS in Business Administration
Tulsa Technology Center
Course: CISCO Network Fundamentals, CISCO Router Theory and Configuration
Tulsa Community College
NT Systems Option Certificate
Courses: Introduction to Unix (Linux), Networking Essentials, NT Workstation 4.0, NT Server
4.0, NT Enterprise Server, TCP/IP, and Internet Information Server 4.0, Network Administration for
Windows NT 4.0; Local Area Networking for Microcomputers; Disk Operating System;
Introduction to Database, C
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