Customer Service Quality Assurance

**** ****** ******* ***** ****, Jacksonville, FL *2219 904-***-****

abhye3@r.postjobfree.com

Sharon Jones

Objective

To obtain a position as a mail clerk/claims clerk/customer services.

10 years of experience in Customer Service with proven track record of providing efficient and expeditious business support and customer service.

Experience

2011/2014 Current: Pitney Bowes/Novitex Enterprise Solution

Customer Service Associate/Receptionist Operator at Ally Bank

§ Managing two building At Ally Financial Service

§ Answering the Receptionist Phones Lines at Gran Bay Building ( Collections Calls)

§ Managing Mail at the Corklan Building

§ Delving Mail and Receiving Mail at both Building

§ Make Labels for FedEx Outgoing Mail

§ UPS, USPS, Delving at both building

§ Delving and picking up Mail at both building

§ Using the Mail Inserter to fold the Contracts.

§ Using the Mail Meter Machine to post the stamp on the envelopes

§ Assisting with the Manager

2009-2011

Affiliated Computer Services (ACS)

Jacksonville, FL

Transaction Processor

§ Prepared and sorting up to 20,000 pages per day of residential mortgage documents using specific business rule classifications for subsequent scanning into an electronic database. Performed tasks with a high degree of efficiency and quality in order to meet business unit activity based compensation standards as well as strict client service level expectations.

§ Performed all duties with a high degree of speed and quality while paying particular attention to detail to ensure client specific turnaround times were met.

2006-2009

Spherion Staffing

Jacksonville, FL

Mail Center Clerk/File Room Clerk

§ Performed various temporary assignments for reputable firms to include: Bank of America, Citizens Property Insurance Corporate, and State Farm Insurance

§ Ability to operate Pitney Bowes meter and copy machines

§ Experience and knowledge of corporate mail center activities

§ Excellent filing and organization skills

§ Handle confidential paperwork

§ Ability to take accurate messages and deliver messages promptly

§ Good customer-relations background

§ Scanning, prepping, archiving Quality Assurance, UPS inbound mail

§ Outbound mail, FedEx inbound, DHL inbound mail, using Pitney Bowes arrival system hand scanning bar-code, copying claims

§ Image right desktop, Internet Explorer, Microsoft Office, Outlook

2003-2006

America Online (AOL)

Jacksonville, FL

Supervisor

§ Mailroom opening procedure

§ USPS inbound mail and USPS outbound mail shipping and receiving

§ Opening multi-envelopes opener, rough sorting inbound mail

§ Bar-code scanning Federal Trade Commission’s returns, handling subpoenas

§ Handling death certifications, checks, foreign mail

§ Post priority mail and list for all workers, scanned mail

§ Legal pre-batch mail pickup, fine sorting mail, Quality Assurance archival

§ Image right desktop

§ Great customer services

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