Customer Service Software
Resume:
MICHAEL FISHER
**** **** **** *********, ** ***13
***********@***.***
INFORMATION TECHNOLOGY PROFESSIONAL
Assuring Quality and Performance
SUMMARY
Highly experienced Senior IT Support Professional with a long record of
successfully supporting enterprise networks and wide range of end-user
applications and technologies. Consistently recognized for partnering with
business clients to troubleshoot technological issues in the most effective
and efficient manner possible. Able to align technological solutions with
appropriate business processes in a manner that realizes cost savings and
accelerated performance for the organization.
Resourceful, highly focused and motivated, thrives on challenges, able to
work both independently and collaboratively in a variety of settings,
conditions and environments. Driven to both succeed and contribute, able to
work with diverse professional teams and technical specialties, while
leading by example as an individual contributor.
. Talented, results-driven and versatile IT Subject Matter Expert, with
a record of success in implementations requiring an in-depth knowledge
and solid experience working with complex cross-platform systems,
network architecture, installation, implementation, integration, and
administration in local and remote environments.
. Technically savvy and a quick study in emerging technology, able to
quickly assess and utilize the appropriate response to meet the
specific needs of the business requirement at hand. A welcome addition
to any management team, ready, willing and able to function in any
role necessary to ensure project success and on-time integration and
delivery.
CORE COMPETENCIES
Radio Broadcast Industry . Dell Servers,Laptops, and Desktops . Compaq
Hardware . HP Hardware . SQL . TCP-IP
Citrix Desktop and Server Clients . Symantec AntiVirus .
Iphones/Blackberries
PC Peripheral Installation and Support . Active Directory . HP Printers
Client Collaboration . Adobe Acrobat . Realplayer . Windows Media Player
Network Security . Microsoft Office Suite . Windows Server .Windows
Operating systems . Remote Desktop Software
PROFESSIONAL EXPERIENCE
Citadel Media Dallas, TX
2007-11/2010
Traffic Administrator
Successfully support multiple business-critical Radio Traffic Systems.
Provide exceptional customer service to internal business clients while
creating and implementing highly-effective software fixes and upgrades.
Successfully act as liaison between users and critical business vendors,
help desk personnel, and several hundred end-users. Independently manage
the monitor and troubleshooting processes to ensure timely resolution of
all business-critical issues. Also provided general IT Support to building
users in support of staff IT department.
Michael Fisher
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Citadel Media continued
. Assist on-site IT administrators for and all PC software and hardware
troubleshooting issues including, but not limited to, software
upgrades, printing issues, password resets, and hardware deployments.
. Assist in configuration and rollout of new Windows based servers
including Windows software installation.
WBAP / KSCS / ESPN / Radio Disney Arlington, TX 2005-2007
Network Administrator
Oversaw and ensured the ongoing performance of over 120 end user laptops,
desktops, and peripherals. Successfully supported critical business sales
applications and all active versions of the Microsoft Office Suite.
Collaborated with engineering staff to perform server upgrades and resolve
any and all ongoing production issues.
. Gained considerable knowledge of and support of network servers and
troubleshooting all network connectivity issues.
KQRS / KXXR / Radio Disney Minneapolis, MN 1996-2005
Network Administrator
Key contributor in setting-up and implementing enterprise IT environments
across 4 Radio Disney stations across the Midwest. This involved, but was
not limited to, adding new servers to the existing network, setting-up user
accounts, adding network printers in Windows 2000, and configuring user
workstations to work on the existing Disney Wide Area Network. Provided on-
site technical support as needed at other ABCRADIO-owned and operated radio
stations. Ensured the ongoing performance of disaster recover processes.
Assisted Station Engineers with in-studio software and hardware support.
. Provided remote support to stations, including desktop and laptop
computers, Windows Servers and networked printers. This enabled users
to continue their workflow without the presence of an IT support
person actually on site, and enabling them to be back to work in a
very short amount of time.
Contact this candidate