Customer Service Health Care
Resume:
Jeffery M. Willoughby
P.O. Box ***
Grapeland, TX
OBJECTIVE:
My name is Jeffery Willoughby. I am an experienced outbound customer advocate and power
entry operator formerly within the member services division of Health Care Service Corporation.
My main objective concerning my future employer is to help deliver world-class, preeminent
concierge customer service to all members and customers.
EXPERIENCE:
Health Care Service Corporation dba BlueCross Blue Shield of Texas
Palestine, TX office
February 26, 2001 - November 13, 2009; office closed on 11/13/09 resulting in elimination of
entire workforce there.
February 2001 - summer 2003: Claims Entry Operator...Processed HCFA Form 1500 and UB92
claims...
also within this time frame: worked 97S Medicare claims that came in with simplied Explanation of
Member Benefit (EOMB) attachments; sporadically worked State Medical Assistance Program
(SMAP) claims as well beginning in summer of 2002...
early fall 2003 until mid-summer 2004: utilized several support files to address membership edits,
etc. as they arised with Electronic Media Claims (EMC) in order for these claims to pass through
main system.
Mid-summer 2004 until November 13, 2009: Customer Advocate...Welcome/Outbound Call
Center...initiated welcome calls to new subscribers and also some open enrollment calls...also
dealt with ID card requests and performed basic benefit quotes.
EDUCATION:
Associate Degree
January 1997 - November 2000
Trinity Valley Community College, Palestine/Athens, TX
Associate of Arts degree in Liberal Arts...approximately 100 total hours with 3.96 g.p.a...only 2
grades of B during my entire enrollment...all other grades were A's. Withdrew passing from 2
courses in November 2000 to enter job market.
COMPUTER SKILLS:
Microsoft Office Word, Excel, Powerpoint, Live Meeting 2003; Microsoft Access 97; Lotus Notes
7.0.3; Adobe Reader 8; IWPM for Windows XP; IBM Personal Communications; Printkey 2000;
Internet Explorer
OTHER
•Elected to Grapeland, TX city council 2002, 2007, and 2009
•As city councilmember I have responsibility for overseeing annual $2.5 million Grapeland, TX
(population 1,451) city budget
•Candidate for mayor, City of Grapeland, on May 8, 2010
•Served on interoffice United Way Committee at BlueCross Blue Shield of Texas in Palestine, TX
in 2008
References available upon request.
Contact this candidate